The Retreat

Terms & Conditions

BOOKINGS
By making a booking you agree to abide by and comply with these Terms and Conditions as they stand now.

All bookings must contain the correct number of guests, such number must not exceed the maximum capacity of the accommodation. All guests must provide full details prior to their arrival.

During peak periods, we may impose different payment requirements and amounts in respect of fees, different cancellation terms and other terms as advised by us.

We reserve the right to impose minimum night’s stay requirements at any time.

Cassis Red Hill reserves the right to decline any booking request.

CREDIT CARD SURCHARGE
Payments made by credit card may incur a surcharge as per our booking platform.

CHECK IN/CHECK OUT
Check in time is 3pm. Check out time is 10.00am

NUMBER OF GUESTS
The maximum number of guests allowed in individual villas The Lodge, The Terrace, The Retreat, the Cottage and The Studio is 2 people. The names of all occupants must be disclosed prior to check-in and any changes to your guest list must be communicated with the manager.

Guests are not permitted to invite additional people to the property.

USE OF ACCOMMODATION
No accommodation may be used for functions, parties or events and all bookings are for personal use only and are non-transferrable.

Guests shall conduct and use the accommodation in a proper, orderly and lawful manner and shall not permit any act, matter or thing which may injure the reputation of Cassis Red Hill or cause loss or damage to any person or property and may not disrupt the quiet use and enjoyment of other guests.

We reserve the right to terminate your use of the accommodation if an incident occurs or you are in any breach of these terms or any law. Your booking will be cancelled, and your accommodation tariff will not be refunded.

We reserve the right to remove a person/s without liability if behaviour is not considered appropriate.

The neighbours are not to be disturbed during your tenancy. Please be aware that you are in a residential area and loud noise (including swearing and screaming) is not tolerated at any time of the day.

No use of outdoor areas between 11.00 pm and 7.00 am as per Mornington Peninsula Shire Short Stays terms and conditions. The Mornington Peninsula Shire recently enacted laws targeted at short term accommodation. Properties must be used in compliance with these laws and breaches can result in fines and cancellation of permits for such use. https://www.mornpen.vic.gov.au/Online-Forms-and-Services/Short-Stay-Rental-Accommodation-Local-Law.

DAMAGE AND YOUR SECURITY CREDIT CARD
Guests are responsible for all damages to the premises and/or loss or damage to any items in the premises. Please notify us immediately should any breakages, damage, or loss occur during your stay. Management reserves the right to withhold the cost/s of repairs or replacements from your nominated credit card. Receipts and photographic evidence (where applicable) will be provided of any damages that require payment by you. Whilst all care will be taken, management accepts no responsibility for personal property left on the premises. Items removed from the property will be charged to your nominated credit card, for example: robes, slippers, pool towels, Leif products.

OUTSTANDING AMOUNTS
Cassis Red Hill will use the credit card provided at time of booking to process any outstanding amounts after checking out, for example mini bar items.

CHILDREN
Cassis Red Hill is an adult only venue, children are not allowed.

PETS
Unfortunately, Cassis Red Hill does not permit pets to stay or visit in our accommodation.

SMOKING
Cassis Red Hill is a non-smoking venue. Smoking inside the property is strictly prohibited. Additional cleaning costs will be charged to guests who do.

LOST KEYS
A charge of $300 will be taken from your credit card for keys that have been lost. This is to cover the expense of changing the locks. A charge of $100 will be taken from your security bond when keys are locked in your property and a call out is required.

UNFORSEEN CHANGES
In the case of any problem or complaint, it is important that you as the guests inform us at the earliest opportunity so that we have the chance to rectify the situation as quickly and efficiently as possible. After hours numbers are available in your Villa Compendium.
Any complaint, which cannot be resolved locally, must be notified in writing within three (3) days of the end of service provided. If the guest fails to follow this procedure this may hinder our ability to rectify the complaint and reduce or extinguish any claim made. We will try to rectify any problems as soon as possible and within reason. The booking is made in good faith and maybe subject to change. Refunds cannot be given for events out of control of the property owner. Events include, but are not limited to, sale of the property, weather damage, power blackouts, landslides, insect infestation, floods, plane cancellations, demonstrations, civil unrest and any other unusual event.

The property is in a suburban location where, from time to time, there may be building/construction on houses within the vicinity of our properties. We take no responsibility for any issues relating to noise on neighbouring properties.

In the event of the premises becoming unavailable prior to your arrival through unforeseen circumstances, we will inform you immediately and endeavour to obtain suitable alternative premises or offer a full refund.

The description of the property is given in good faith and no responsibility for misinterpretation will be accepted.

PERSONAL INFORMATION
Your credit card details will only be used to pay for amounts relating to your booking where directed by you. This information will never be supplied to a third party by us and will not be used for any other purpose.

Payment Policy

Full payment is required at the time of booking.

Cancellation Policy

If a booking is cancelled after it has been confirmed, written notification is required. Where the booking is cancelled 7-14 days out from the commencement of the stay, 50% of the full accommodation price will be refunded to the credit card used to pay for the booking.

In the event a booking is cancelled 0-7 days out from the commencement of the stay, the full accommodation price will be forfeited to Cassis Red Hill.

COVID Policy
Please note that if your booking needs to be changed due to “a lockdown” or other COVID related reason we will endeavour to reschedule your booking or issue a credit.