3BR 'The Big House' Family Cottage No 1

Terms & Conditions

Cleaning

Upon check out, your cottage must be left in a clean and tidy state, with your dishes washed, dried and returned to cupboards. Our tariffs do not include washing guests dishes, and extra cleaning charges will apply if left in an unreasonable condition and with unwashed dishes.
Our white linen must not be used for any cleaning purposes, which includes removal of make-up. Spray tans and sunscreens cause permanent damage, so please do not use our white linen to remove these items. Special face washers are provided for your convenience to remove these products. Sheets and pillowcases are also permanently stained by spray tans and sunscreen, so please contact us if you need further information about this, so as to avoid a fee for permanently damaged linen.

Open Fires
Are available for use STRICTLY between 1st May and 30th September . Fires may be cancelled if local conditions create risk .

All of our cottages are smoke free, but you are permitted to smoke on the veranda and garden areas with the ashtrays provided on the veranda. However, please do not empty ashtrays into the kitchen rubbish bins, please use the outside bins located on the side of your cottage.
Pets:
If you are travelling with a pet, please remember that all pets must have prior management approval prior to arrival and a a small fee is charged . Dogs under 1 year of age must be advised to management. Dogs are permitted in cottages, but not on any furniture. A pet policy is to be signed on arrival, and the owner must take full responsibility for any damage, excess dog hair or soiling created by their pet. It is a requirement that all pets are kept on leash when outside and are never to be left alone in the cottage or anywhere else on the property. We can provide details of local pet sitting services if required.

Payment Policy

Booking & Payment:
50% deposit due 14 days before arrival; balance due the day before check-in.

For peak seasons, group bookings (10+), and major events: 50% deposit due 30 days prior; full payment due 14 days before arrival.

Payments can be made via Mastercard, Visa (1% surcharge), Debit card, Eftpos, cash, or direct deposit. A valid credit card must be provided at check-in for incidentals.

Direct Deposit Bank Account details:
OraraGlen
BSB 082551
A/C 571790026

Cancellation Policy

Cancellation or postponement

50% fee for cancellations within 14 days of arrival (30 days for peak/group bookings).
100% fee for cancellations within 24 hours (non-refundable within 14 days for peak/group bookings).

If the booking is re-let, a refund may be processed, minus a $100 administration fee.

Additional:
Normal cancellation policies apply for Covid or unexpected events. We recommend travel insurance or booking through platforms offering free cancellation for guests with concerns about unexpected changes to travel .