Abbey Boutique Hotel

Terms & Conditions

Bookings made direct that include a light breakfast are served between 8 & 9am
Adults over 18 only unless all rooms are booked by the same group.
For the security and safety of all guests, only guests staying at the Abbey are permitted into the building or on the grounds.
Staying at the Abbey does not give you or any third party rights to take professional photos in the house or on the grounds.
Due to the fact that we are a small hotel and you are booking a specific room which we are holding for you there is a firm cancellation policy in place, especially when done through 3rd party booking sites. Please read this before booking your stay.
No BYO on the grounds or ground floor.
No smoking in the house, rooms or verandas
Check in is between 2 & 7pm, with check out by 10am. LH

Payment Policy

Full payment is required to secure your booking.
We accept Visa, Mastercard (1.5% card charge added) or bank transfer.

Cancellation Policy

REFUND/CANCELLATION POLICY ON ACCOMMODATION BOOKINGS.
23/ 05/23 LH

We do recommend you purchase Comprehensive Travel Insurance & suggest it includes, but not be limited to, – loss of payment for accommodation through cancellation; travel expenses incurred; loss or damage to personal baggage; loss of money and medical expenses.

3rd Party bookings (IE. Bookings.com, Wotif, Expedia, QANTAS, Agoda ETC)

The Abbey is not responsible for 3rd Party booking policies. Most of the 3rd party sites who promote rooms for us are non-refundable and non-transferrable to another date.  However, if you phone us prior to check in time we can change the booking name for you.

THE BELOW POLICY ONLY APPLIES IF YOU BOOKED DIRECTLY WITH THE ABBEY HOTEL WEBSITE OR ON THE PHONE.

Donated vouchers.

Need to be booked for a stay that takes place PRIOR to the expiry date.

There is no extension of expiry date.

Once booked should you cancel, you cannot have a date change, refund or credit note. 

You can change the booking name of guest if done prior to 2pm on day of check in.

ALL special packages, HOT deals, discounted offers and packaged deals made directly with hotel. (not valid for events)

If cancelling 90+ days prior to arrival – 75% refund of accommodation cost of package.

If cancelling 60-90 days prior to arrival – 50% refund of accommodation cost of package.

If cancelling 30-60 days prior to arrival – 20% refund of accommodation cost of package.

If cancelling 14-30 days prior to arrival -10% refund of accommodation cost of package.

Under 14 days till arrival no refund. change of date or credit notes.  All money paid is forfeited.

You can change the booking name of guest if done prior to 2pm on day of check in.

Standard rack-rate bookings made directly with hotel. (not packaged or special offers or events)

If cancelling 60+ days prior to arrival - 75% refund of accommodation.

If cancelling 30-60 days prior to arrival - 50% refund of accommodation.

If cancelling 14-30 days prior to arrival - 25%refund of accommodation.

If cancelling 7-14 days prior - first nights' accommodation is forfeited PLUS 75% of balance of nights booked is forfeited.

If cancelling under 6 days prior to arrival all money paid is forfeited – there are no refunds, change of dates or credit notes available.  

You can change the booking name of guest if done prior to 2pm on day of check in.

Should the Abbey cancel your accommodation prior to arrival for any reason whatsoever

You will receive a full refund of any payments paid to us.

You will however not receive any remuneration or compensation of any sort including but not limited to you or your guests or any third party having to cancel accommodation, travel expenses, difference in booking another venue, loss of deposits or other payments due to other suppliers or third parties.

Phone 07 4661 9777 for more details

If you are unsure of any of the above, please enquire prior to making your accommodation booking.

Terms & Conditions for functions are separate to accommodation bookings, please read full contract when booking a function.