Adelaide Hills Retreats

Terms & Conditions

Upon accepting a Booking with Adelaide Hills Retreats, it is understood and agreed upon that:

The intention of your stay matches that which we provide.
A peaceful and tranquil Retreat experience, enjoying the beautiful expansive country views and nature. It is our intention to provide you with exceptional luxury accommodation for couples seeking a relaxing country getaway. If this is you, then our property is just the place for you to enjoy!

Our Check in time is from 3:00pm on your arrival day
Our Check out time is up to 11:00am on the morning of departure.

The number of Guests booked (2 Paying Guests in the Nest, or up to 4 Paying Guests in Villa Lemoni) are the only Guests allowed on the property.
(No extra visitors are entitled to come onto the property- it is certainly not a venue for a gathering- we are a peaceful Retreat that suits the needs of couples seeking tranquility and relaxation!)

No pets are allowed onto the property at all. (If you have a dog or a cat that requires boarding, we can certainly recommend some reputable local boarding places for your pet. Our Retreats are not a place to bring pets.)

Thank you for assisting us continue to provide beautiful and genuine Retreat Accommodation here in the heart of the Hills...

Payment Policy

A 50% deposit is arranged at the time of booking

The remaining 50% is due, 30 days from arrival day.

Our booking system automatically charges 50% on booking, however, if your reservation falls within this "30 days before arrival day" window, we will manually charge the remaining 50% when we attend to your booking.

If your reservation falls outside the "30 days from arrival" window, we will charge your Credit card automatically 30 days from arrival date, then send you another notification, stating that we have completed that payment, showing a nil balance owing.

(Your Credit Card details are then automatically wiped from our system, 7 days after your departure date.)

Of course, if you wish to arrange the balance payment differently, please feel welcome to get in touch with us to arrange an alternative means of payment. (we accept direct transfer EFT into our Bank Account if you would prefer.)

Cancellation Policy

Cancellations notified MORE than 30 days prior to arrival day will be entitled to change the date of the booking, or to a full refund. Refunds strictly credited to original account used.

CANCELLATIONS NOTIFIED 30 DAYS OR LESS PRIOR TO ARRIVAL:
will forfeit all monies paid unless we are able to re-book your entire stay to another group at full tariff. If re-booking to another group eventuates, forfeited funds may be refunded or applied to another booking within a 12 month period from the date of the original booking.

With the uncertainty of travel at the moment, (especially inter-state travel) WE EXPECT THAT YOU WILL TAKE OUT TRAVEL INSURANCE to provide protection against loss due to sudden airline cancellation, personal illness, injury, death, loss of luggage, inability to travel due to a CFS catastrophic fire rating warning.

Travel Insurance will cover you for many of the uncertainties that prevent you from travelling at the time you have booked.

We cannot refund your monies paid if you fall sick, or your plane gets cancelled etc, and you need to cancel less than 30 days from arrival. You will need to call on your Travel Insurance for compensation if anything like this occurs.

Important note re COVID-19.
Please be aware of the current risk of last minute travel restrictions being imposed due to random clusters of COVID-19 that might eventuate, preventing your travel. This is especially important if you have booked from inter-state. This may not be covered by travel insurance.

-----------PLEASE READ------------
IF YOU ARE UNABLE TO TRAVEL DUE TO MANDATORY TRAVEL LOCK DOWNS / BORDER RESTRICTIONS IMPOSED- PLEASE BE AWARE THAT IT IS YOUR CHOICE TO MAKE THIS BOOKING IN THIS UNCERTAIN TRAVEL CLIMATE, THEREFORE, YOU ARE PREPARED TO TAKE THE RISK OF FINANCIAL LOSS, IF A COVID RELATED REASON PREVENTS YOU FROM BEING ABLE TO STAY.

You are welcome to cancel this booking immediately if you do not wish to take this risk, but once your booking sits within the 30 day window prior to arrival, we won't be offering a refund if there is a Covid related reason that prevents you from being able to attend your booked dates.

We of course will try and re-book your existing dates, but in our experience, Covid clusters are causing borders to shut down with very little lead time, preventing our Guests from attending a booking that is only a couple of days away. It is very difficult to re-book nights with a short lead time unfortunately.

We are sorry- we started off being lenient in this and refunding 100% of all bookings if covid reasons prevented travel, but being a small family business, we just cannot sustain this policy any longer.

We need to make it known to all our Guests, that we can't take the financial risk for Covid related cancellations any longer otherwise we might not be able to offer accommodation at all, in the long term.
Thank you for your understanding!