Adelaide Hills Retreats

Terms & Conditions

Upon accepting a Booking with Adelaide Hills Retreats, it is understood and agreed upon that:

The intention of your stay matches that which we provide.
A peaceful and tranquil Retreat experience, enjoying the beautiful expansive country views and nature. It is our intention to provide you with exceptional luxury accommodation for couples seeking a relaxing country getaway. If this is you, then our property is just the place for you to enjoy!

Our Check-in time is from 3:00pm on your arrival day
Our Check out time is up to 11:00am on the morning of departure.

Visitors:
The number of Guests booked (2 Paying Guests in the Nest, or up to 4 Paying Guests in Villa Lemoni) are the only guests allowed on the property. No extra visitors are entitled to come onto the property- it is certainly not a venue for a gathering- we are a peaceful Retreat that suits the needs of couples seeking tranquility and relaxation!

If you are a Bride booking your small bridal party (Total of 4 Guests in Villa Lemoni) the night before your Wedding, please call Mandy on 0416 102 121 to chat about the logistics of having your hairdresser, makeup artist, photographer, and any other person who may need to come onto the property to support you, prior to you leaving for your Wedding Ceremony. We will make allowances for the morning of your Wedding with a minimal number of essential visitors, but we just need to know who will be on the property, and when. Thanks!

Pets:
No pets are allowed onto the property at all. (If you have a dog or a cat that requires boarding, we can certainly recommend some reputable local boarding places for your pet. Our Retreats are not a place to bring pets.)

Allergies:
We provide feather and down quilts in winter, lighter woolen quilts in summer, but all our sleeping pillows are hypo-allergenic. If you are allergic to anything that you feel might come up during your stay, we would appreciate knowing about it PRIOR to your stay, so that we can do our best to provide the absolute best scenario for you. Pollen is a big one up here in the Hills in spring, so if you are susceptible to a bit of hayfever, then we recommend packing a packet of antihistamine and bringing it with you.

Dietary Requirements:
With so many different dietary requirements now, it is difficult to cater to the vast array of dietary needs. We have created a list of all the provisions we supply our Guests, on a Blog on our website at:

https://adelaidehillsretreats.com.au/blog/yes-we-supply-all-your-provisions-for-a-wonderful-cooked-and-continental-breakfast-each-morning/

This list has been fine-tuned over the years to cater to the majority of our Guest's needs and likes.
These are the provisions we will be extremely happy to supply you but if anything on that list isn't to your preference, we will happily remove it for you. Then, if you require anything different from what you see on our provisions list, you are very welcome to bring it yourselves for you to enjoy. We are really sorry, but we can no longer offer extra shopping for specific items to cater to all diets.

We are really looking forward to your arrival and looking after you during your stay! There is a lot here to discuss, but we work hard to provide the best possible experience for our Guests!
Thank you for assisting us to continue to provide beautiful and genuine Retreat Accommodation here in the heart of the Hills...

Payment Policy

A 50% deposit is arranged at the time of booking

The remaining 50% is due, 30 days
prior to your arrival day.

Our booking system automatically charges 50% on booking, however, if your reservation falls within this "30 days before arrival day" window, we will manually charge the remaining 50% when we attend to your booking.

If your reservation falls outside the "30 days from arrival" window, we will charge your Credit card automatically 30 days from arrival date, then send you another notification, stating that we have completed that payment, showing a nil balance owing.

(Your Credit Card details are then automatically wiped from our system, 7 days after your departure date.)

Of course, if you wish to arrange the balance payment differently, please feel welcome to get in touch with us to arrange an alternative means of payment. (we accept direct transfer EFT into our Bank Account if you would prefer.)

Cancellation Policy

Cancellations notified MORE than 30 days prior to arrival day will be entitled to change the date of the booking, or to a full refund. Refunds are to be strictly credited to original credit card or bank account used.

CANCELLATIONS NOTIFIED 30 DAYS OR LESS PRIOR TO ARRIVAL:
If a cancellation is received inside of 30 days from arrival, this is the process that will be taken....

1: Your booking will be removed from the online booking system immediately when your cancellation is received, with the view of trying to re-book your dates to another group. (It is not automatically cancelled at this point)
2: The nights we are able to re-book, will be available to be refunded to you, or towards a Gift Voucher to make a new reservation within 12 months of your original booking.
3: If we are able to re-book all the existing nights you had booked, then we will be able to refund or re-book your entire stay. If we can only partially re-book your original nights booked, we can then refund the amount we received for those booked nights or arrange a Gift Voucher for another stay to that amount, within 12 months.

Unfortunately, if we are not able to re-book any of your booked nights to another group, then all monies paid will be forfeited. Please be assured we will do all we can to re-book those nights for you though!

COVID RELATED CANCELLATION POLICY:
A Covid related Cancellation received within 30 days from arrival, is managed as follows:

If WE need to cancel your reservation due to Government directions forcing us to shut, then we will be happy to refund your monies paid or offer you a Gift Voucher to be used at another time in the next 12 months from your original booking.

If YOU need to cancel your reservation due to an official Government enforced COVID directive, preventing you from being able to attend your booking, then the same cancellation policy applies if you need to cancel within 30 days prior to your arrival.

We cannot automatically refund your monies paid if you fall sick, or your plane gets cancelled etc, and you need to cancel less than 30 days from arrival. You will need to call on your Travel Insurance for compensation if anything like this occurs.

You are welcome to cancel this booking immediately if you do not wish to take this risk, but once your booking sits within the 30 day window prior to arrival, we can't offer an instant refund if there is a Covid occurence that prevents you from being able to check-in on your booked dates.
Thank you-