Aire Valley Guesthouse & Aire Valley Medicine

Terms & Conditions

Thank you for choosing Aire Valley Guesthouse for your holiday on the Great Ocean Road in Victoria

Check in from 3:00pm
Check out before 10:00am

Please note we are unable to do early check-ins.
We are a small business and need time after guests have checked out to service rooms and have everything perfect for your arrival.
Guests planning to check-in after 6pm please contact us for instructions

Number of occupants
Rooms accommodate 2 adults only

Pets
Pets live in the property and are allowed in the grounds

Smoke free policy
In the interests of all guests, no smoking is permitted within the guest rooms or grounds of Aire Valley Guesthouse
Smoke affected rooms will be charged an airing and cleaning fee $550

Room Keys
A $50 fees applies for lost keys,

Honesty Bar
If you forget to report items taken from the minibar prior to departure we will charge your credit card for these items accordingly.

Bond
Your credit card will be held as security bond from the date of booking until your departure.

Breakages / damage and losses to the property, including any non-standard cleaning requirements (e.g. damage to furniture) are to be reported to us immediately. We reserve the right within reason to charge your credit card after your stay up to $1,000 under these circumstances.

The owners of Aire Valley Guesthouse are not liable for loss to you of any personal belongings while you are in the property. You are strongly advised to arrange comprehensive travel insurance to include cancellation insurance and personal belongings since these items are not covered by the owners' insurance.

Payment Policy

Valid credit card details are required to secure a booking. Your card will be charged 14-30 days prior to arrival.

Cancellation Policy

Pre-payment is required in full at the time of booking and will be charged to the nominated credit card. Refunds will not be given for cancellations made within 7 days of arrival. Bookings cancelled with a minimum of 7 days notice will receive a full refund, except for bookings cancelled during the peak Christmas holiday period (25 December to 31 January) which will require a minimum of 30 days notice.

If you are unable to travel due to a diagnosis of COVID-19, your booking can be rescheduled to another date without penalty other than a $50 administration fee. A difference in nightly rate may apply to reschedules. Aire Valley Guesthouse may request proof of positive COVID-19 test.

In the event that services are impossible to fulfil due to natural disaster, state of emergency, pandemic, or similar the amount paid will act as a credit towards future stays. No refunds will be issued.

No shows will be charged 100% of the total accommodation fee.

Cancellation Policy

Cancellation Policy

Pre-payment is required in full at the time of booking and will be charged to the nominated credit card. Refunds will not be given for cancellations made within 7 days of arrival. Bookings cancelled with a minimum of 7 days notice will receive a full refund, except for bookings cancelled during the peak Christmas holiday period (25 December to 31 January) which will require a minimum of 30 days notice.

If you are unable to travel due to a diagnosis of COVID-19, your booking can be rescheduled to another date without penalty other than a $50 administration fee. A difference in nightly rate may apply to reschedules. Aire Valley Guesthouse may request proof of positive COVID-19 test.

In the event that services are impossible to fulfil due to natural disaster, state of emergency, pandemic, or similar the amount paid will act as a credit towards future stays. No refunds will be issued.

No shows will be charged 100% of the total accommodation fee.