Alouarn Apartments

Terms & Conditions

UNDERAGE GUESTS – We do not accommodate groups of unaccompanied minors or school- leavers.

NUMBER OF GUESTS – The number of guests occupying the property for the duration of the appointed dates must not exceed the number specified on the booking form. Should there be any changes to the number of guests the Experience Augusta MUST be informed. Failure to do so may result in extra tariff or cancellation of the booking, or bond forfeiture.

Properties are licensed to accommodate only the number stated in the Property description. Guest numbers are under no circumstances to be greater than that appearing on the Guest’s booking confirmation. If the number of people occupying the Property is greater than the number of people on the booking confirmation, the Booking Agent and Owner reserve the right to refuse occupation and/or result in the security bond being charged for extra amenities used or forfeited in full at the agent’s full discretion.

BEHAVIOUR – It is the responsibility of all guests to behave in a manner not to cause any damage, offend neighbours or create additional cost to the owners or Booking agent. Any complaints may lead to additional expenses; these additional costs may lead to extra charges via credit card or forfeiture of the bond.

DOGS & PETS – No pets are permitted.

CHECK IN & CHECK OUT TIMES – Check in is 2.00pm and check out is before 10.00am unless otherwise arranged and confirmed.

KEYS – Key codes will be made available upon final payment and sent via email, SMS or both at the holiday home as has been arranged with the booking agent. Lost keys incur a fee of $30, payable by the guests. If guests have locked themselves out of the property, an additional callout fee of $40 office hours & $60 outside of office hours, is payable by guests.

LINEN & TOWELS – All linen and towels are provided.

UNUSED SERVICES – Where the client chooses to cut short their stay a refund is not available for any unused portion of the booking.

GUESTS RESPONSIBILITY – Guests are expected to respect and take good care of the property entrusted to them. This includes all furnishings and equipment. All properties have a NO SMOKING POLICY failure to respect this policy will result in extra cleaning and dry-cleaning costs and nightly rates while property is being cleaned. Any faults, damages or breakages must be reported to the Booking Agent. Guests will be liable for any breakages or damages caused to the property during the guests holiday occupation and all costs of repair and replacement shall be either taken from the bond before refund or deducted from credit card pre auth by the Booking Agent. It is the responsibility of the guests to ensure that all doors and windows are securely locked and that the property is left clean and tidy with dishes washed and put away and BBQ cleaned. Any extra cleaning will be charged at $55 per hour. If BBQ is not left clean as you found it there will be a $55 fee from your bond.

ACCEPTANCE OF TERMS AND CONDITIONS – Payment of a deposit will confirm you have read and agreed to these terms and conditions.

CANCELLATIONS & INSURANCE – Where written notification of a cancellation is received no less than14 days in advance of the holiday, consideration may be given to allow the guest to transfer the booking (of the same house only) to another date, less transfer fee of $100. Where written notification of a cancellation is received less than 14 days in advance of the holiday, the guest shall be liable for payment of the full rental whether or not occupation of the holiday house occurs. The deposit is non-refundable and non-transferable to another property. Guests are strongly advised to take out comprehensive holiday & travel insurance to cater for any unforeseen circumstances, including contracting or being in close contact of the covid 19 virus. Please view individual property cancelation policy as they may vary slightly.

LIABILITY – In consideration that Alouarn Apartments acts as the Booking Agent and uses all reasonable endeavours to ensure accuracy of information and quality of facilities, no liability is accepted for any claim as a result of problems that occur at the property, or for any loss or personal injury or illness, however caused, while guests occupy the property.

LOST PROPERTY – Alouarn Apartments does not accept liability for finding or returning lost property. It is the responsibility of guests to check before departure that personal belongings have not been left in the house. A minimum charge of $80 plus the cost of retrieval, post and packaging (paid in advance by credit charge) will apply if any lost property is to be returned to guests.

Payment Policy

THE BOOKING – This booking is subject to the following booking conditions. Confirmation of the booking is a binding contract between the guest and the owner of the property. This document needs to be read carefully. A deposit is required within 48 hours to confirm the booking. Please check your booking dates.

We will issue you an invoice which can be paid by credit card ( credit card fees apply at 0.8%) or via bank transfer - account details :- E and A Lindsay
NAB
BSB: 086-798 Acc: 158103819

DEPOSIT – A 50% deposit is required to confirm all bookings. A receipt will be issued. . You will be automatically invoiced for the balance 7 days before your arrival date.

FINAL PAYMENT – Full and final payment of the tariff is required at least 7 days prior to the commencement of the holiday.

SECURITY BOND – a refundable security bond of $400 is payable by credit card 7 days prior to your arrival date. Once paid your directions and key code will be forwarded. The bond will be refunded back to your credit card within 3 -7 working days after quests vacate. Your full bond will be forwarded provided there are no damages, excess cleaning or other expenses incurred. PLEASE NOTE

The Guest authorises us to take funds from the security bond to cover the Booking Agent or for any costs or expenses, damages or other losses arising from the booking, including extra cleaning if required. Your bond will be processed for refund within seven days of departure generally via the method used to pay the bond.

CHANGES TO HOLIDAY BOOKINGS – Where bookings have been confirmed with a deposit and a request for change has been made in writing, the Booking Agent will if possible, accept these changes and charge a $55 administration fee.

Cancellation Policy

CANCELLATION POLICY – A $110 flat fee will be charged by Alouarn Apartments to change or cancel a booking on top of individual home owners cancellation policy. All fully or partially paid direct bookings that are cancelled because of Covid restriction will be fully refunded at no charge. Guests must refer to third party booking platforms eg Airbnb, Booking.com, Expedia and Homeaway for their cancellation policies. All booking made via Airbnb, Booking.com, Expedia and Homeaway must be cancelled via that platform.

If the cancellation occurs less than 14 days from the scheduled arrival date, the amount paid is non-refundable and will be forfeited unless the property can be re-let for the entire period, in which case a cancellation fee of $55 will apply.

Comprehensive Travel insurance with a reputable insurance company to cater for any unforeseen circumstances beyond the Guest’s reasonable control for e.g. accident, ill health etc, is recommended by the Booking Agent.