Alpine Retreat Mt Buller

Terms & Conditions

Check-in time is from 16:00 and checkout time is until 10:00

All rooms are subject to legal maximum occupancy numbers. Alpine Retreat Mt Buller reserves the right to charge for extra persons not declared over and above the maximum stipulated for each room type on your arrival.

Guests will be held responsible for any loss or damage to Alpine Retreat Mt Buller caused by themselves, their friends or any person for whom they are responsible. Costs incurred by Alpine Retreat Mt Buller for repairs, replacements or excess cleaning will be recovered from the credit card security deposit provided by the guest.

Hotel Management is not responsible and accepts no liability for the for the loss or damage of personal belongings and valuables of guests or patrons including money, jewellery, ski equipment and clothing or any other valuables left in rooms or in areas around the hotel. Staff will, however, endeavour to return recovered items of lost property to guests where possible at the guest's expense. Guests remain solely responsible for the safekeeping of their own personal property.

Guests acknowledge that they are personally liable for the payment of all charges incurred in the Dolomiti Italiano Restaurant and Off-Piste Bar during their stay at Alpine Retreat Mt Buller.

Please abide by all swimming pool rules. The swimming pool area is unsupervised and the Alpine Retreat Mt Buller can accept no liability for events occurring from its misuse. Please also ensure that your children are supervised when using the Games Room. No alcohol, food or drinks are to be consumed in these areas.

By making payment and/or by signing, guests acknowledge and agree to the terms and conditions here stated and, furthermore, consent to the use of personal information for administrative and marketing purposes within the State of Victoria's guidelines on data security and privacy. Alpine Retreat Mt Buller guarantees not to disclose guest's private information to third parties.

Payment Policy

ALL PRICES ARE INCLUSIVE OF GST.

A non-refundable 20% deposit is required at the time of booking to secure all reservations.

All outstanding balances are due 30 days before arrival. If any deposit or final payment is not received by the due date, Alpine Retreat Mt Buller reserves the right to cancel the booking and any monies paid by you in relation to your booking will be forfeited.

Payment can be made by Visa, Mastercard or American Express either over the phone on 03 5777 6500.

Electronic Funds Transfer is also available; please be sure to leave the booker’s name as a reference.

Our bank details are:
NAB: Alpine Retreat
BSB: 08 33 76. Account: 196 821 985

Once payment of your booking has been made confirmation of that payment and your booking will be sent to you via email.

Cancellation Policy

NO REFUNDS will be given for cancellations made within 30 days of arrival.

Any bookings cancelled outside of this 30 day period will incur a 20% cancellation fee and receive an 80% refund if fully paid.

In the event of a No Show or early check out, no refund will be provided.