Alpine Boutique Apartments

Terms & Conditions

Hi there!

Thank you very much for booking your special get away with us at Alpine Boutique Apartments

We assure that everything possible will be done to help you have a terrific and revitalising time away in the Victorian Alpine ;D

In regard to securing your stay please let us know via email or phone, if you would like to pay 50% via Direct Deposit
or if you would like us to charge your Credit Card provided.

If we have not received your preferred method of payment within 5 days of booking we will automatically charge your Credit Card.

COVID-19 Information PLEASE READ.

During COVID-19 times ABM reserve the right to cancel all and any outer- state bookings during travel restrictions and out side travel restrictions up to 48 hours of arrival.
During COVID-19 times ABM reserve the right to cancel all and any inter- state bookings during travel restrictions and out side travel restrictions up to and within 24 hours of arrival.
During COVID-19 times ABM reserve the right to cancel and refuse any guests upon arrival who is displaying any flu like symptoms at no cost to ABM and NO REFUND will be given.
COVID-19 Up dated booking terms and conditions Are in place to preserve the health and safety of our selves, our employees, guests and our Village.
ABM reserves the right to shorten a stay or change the arrival and departure date to meet COVID-19 cleaning regulations.
ABM requires all names and dates of birth of every person staying in the apartment, without this information access may be denied.

ABM reserve the right that If a Booking is cancelled due to COVID-19 ABM will refund the booking amount in full MINUS a 5% of total booking amount to cover admin OR be given the option to transfer your booking and all deposits received to the following year to ensure your place is held and secure *the rates will increase for the following year and will need to be confirmed.

PLEASE follow the Falls Creek Resort management website at www.fallscreek.com.au for all and any village related information regarding COVID-19.

Thank you.

Payment Policy

Direct deposit details:
ABM Trust
BSB: 032-736
ACC : 324637

CHECK IN

Do not forget the following documents to proceed your check in

i. Valid credit card

ii. Valid ID document (compulsory for foreigners)

If your reservation includes other guests, they are allowed to check in before your arrival only by presenting at least one of these documents

i. Printed Reservation Confirmation

ii. Valid credit card used for the reservation

iii. Valid ID of the person who booked the room

Unfortunately, for security reasons we won’t be able to let your guest(s) check in without at least one of these documents.

BOOKING CONDITIONS

i. A deposit of 50% (of the total booking fee) is required in order to secure a booking with A-B-M
The deposit must be received within 5 days of a booking confirmation, failing which, A-B-M is under no
obligation to honour the relevant booking.

ii. The balance of 50% (of the total booking fee) must be paid in full, six weeks prior to the date of arrival.

iii. Where a booking is made within the six week period prior to the date of arrival, the full amount of the
total accommodation fee is payable immediately.

iv. Where a booking is cancelled before the six week period prior to the date of arrival, A-B-M will refund
the deposit amount received, less a cancellation fee of 15% of the total booking amount. Cancellations within six weeks to arrival will
forfeit all deposits paid (less 15% cancellation fee of the total booking amount) unless a replacement booking is able to be confirmed
at the same rate for the same dates.

v. A valid credit card must be provided at the time of booking as security.

vi. All damages to property will be charged to Credit Card of Booking Holder

vii. Alpine Boutique Apartments are strictly Non Smoking. Smoking in Rooms will incur a $250 cleaning excess.

During COVID-19 times ABM reserve the right to cancel all and any outer- state bookings during travel restrictions and out side travel restrictions up to 48 hours of arrival.
During COVID-19 times ABM reserve the right to cancel all and any inter- state bookings during travel restrictions and out side travel restrictions up to and within 24 hours of arrival.
During COVID-19 times ABM reserve the right to cancel and refuse any guests upon arrival who is displaying any flu like symptoms at no cost to ABM and NO REFUND will be given.
COVID-19 Up dated booking terms and conditions Are in place to preserve the health and safety of our selves, our employees, guests and our Village.
ABM reserves the right to shorten a stay or change the arrival and departure date to meet COVID-19 cleaning regulations.
ABM requires all names and dates of birth or every person staying in the apartment, without this information access may be denied.

Cancellation Policy

Where a booking is cancelled before the six week period prior to the date of arrival, A-B-M will refund
the deposit amount received, less a cancellation fee of 15% of the total booking amount. Cancellations within six weeks to arrival will
forfeit all deposits paid (less 15% cancellation fee of total booking amount) unless a replacement booking is able to be confirmed
at the same rate for the same dates.

During COVID-19 times ABM reserve the right to cancel all and any outer- state bookings during travel restrictions and out side travel restrictions up to 48 hours of arrival.
During COVID-19 times ABM reserve the right to cancel all and any inter- state bookings during travel restrictions and out side travel restrictions up to and within 24 hours of arrival.
During COVID-19 times ABM reserve the right to cancel and refuse any guests upon arrival who is displaying any flu like symptoms at no cost to ABM and NO REFUND will be given.
COVID-19 Up dated booking terms and conditions Are in place to preserve the health and safety of our selves, our employees, guests and our Village.
ABM reserves the right to shorten a stay or change the arrival and departure date to meet COVID-19 cleaning regulations.
ABM requires all names and dates of birth of every person staying in the apartment, without this information access may be denied.

ABM reserve the right that If a Booking is cancelled due to COVID-19 ABM will refund the booking amount in full MINUS a 5% of total booking amount to cover admin OR be given the option to transfer your booking and all deposits received to the following year to ensure your place is held and secure *the rates will increase for the following year and will need to be confirmed.

Disclaimer :
ABM does not guarantee that all items included in the ABM web shop are available at the time of your Booking. In the event that an item is unavailable, ABM will contact you shortly by phone or by e-mail. ABM cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. ABM may, at any time, amend the content of the site.

Although ABM strives to display the correct texts, images and pricing on the site and web shop, errors may occur. If you have been charged the wrong amount in the web shop, ABM will give you the option of placing a new Booking with the correct price or canceling your Booking. ABM however, reserves the right to cancel any Booking prior to arrival should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your Booking will be automatically cancelled. ABM cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site.