Ambience

Terms & Conditions

To help facilitate an enjoyable stay, we ask that you read and follow these requirements of management. By staying at “Ambience at the Bay”, you accept these terms and conditions and responsibility for your actions, the actions of those travelling with you and of any visitors, for compliance with these terms and conditions.

1. Smoking is not permitted, under any circumstances. Ambience at the Bay reserves the right to charge additional cleaning fees to remove smoke odours and recover any other costs associated with the accommodation not being suitable for rental. This condition extends to smoke odours entering the cottage from smoking outdoors where doors and windows have not been closed in an attempt to stop the smoking odours entering the cottage.

2. 50% deposit is required at the time of the reservation. All accounts must be settled 14 days prior to arrival unless prior arrangements are made. If a reservation is made with less than 14 days notice then the total amount is payable at the time of the reservation.

3. Check-in: is between 14:00 and 17:00 and Check out is 10.00am;
Please contact us if you want to check in or check out outside these ours and we accommodate if at all possible. Please do not assume that you can stay past the check-out times. Fees may apply for late checkouts.

4. Pets are not permitted within the property boundaries at any time.

5. Excessive noise is not permitted at any time and all noise must cease at 10.00pm and not commence before 8.30am

6. Visitors to guests must be registered with Ambience at the Bay and may be permitted to stay subject to occupancy level (max 6 people) and on payment of the applicable additional tariff. Visitors must comply with all requirements as if they were the original guest.

7. The accommodation is to be left in a condition similar to what it was on arrival subject to fair wear and tear. All washing up, drying of dishes and utensils and putting away in cupboards must be done. Rubbish must be removed outside to the bins etc. If the house is or areas of the house is left in an unacceptable condition additional cleaning fee will be charged.

8. Damages or breakages must be reported to management and paid for.

9. Guests will comply with any verbal or written instruction issued by staff on behalf of Ambience at the Bay.

10. Ambience at the Bay reserves the right to charge for any additional fees required to return the house cottages to a suitable standard. This includes, but is not limited to cleaning, smoke odour removal and/or recovery of expenses associated with the accommodation or surrounds being left in a sub-standard state for any reason whatsoever. These expenses could include rental that is forgone due to the condition of the cottage or surrounds.

11. By accepting the terms and conditions of Ambience at the Bay, it is acknowledged that permission is granted to Ambience at the Bay P/l to debit any of the above mentioned charges to the guest's credit card.

12. Notification of such charges will be forwarded to the guest by e-mail to the address notified at the time of the reservation being made.

13. Photographic representation will be satisfactory evidence in the event of dispute for any charges made under these terms and conditions.

14. Cancellation policy. Our cancellation policy is: if a reservation is canceled greater than 30 days prior to arrival a full refund less $50 will be given. If canceled between 14 and 30 days a charge of 50% of the total is applicable, and if made less than 14 days from the reservation then the full amount is payable.

15. Master card and Visa card transactions are for free. Merchant fees will be applied at the rate of 2.5% for all other cards

16. Bookings during the X-mas and New Year period (22/12/17 - 05/01/17) have a minmum stay of 7 days - Friday to Friday

“Ambience at the Bay”
September 2017

Privacy Policy Ambience at the Bay
We do not share your private information with anyone, or any organisation unless required to by law.

Payment Policy

50% deposit is required at the time of the reservation.
All accounts must be settled 14 days prior to arrival unless prior arrangements are made.
If a reservation is made with less than 14 days notice then the total amount is payable at the time of the reservation.

Cancellation Policy

If a reservation is cancelled greater than 30 days prior to arrival a full refund less $50 will be given.
If cancelled between 14 and 30 days a charge of 50% of the total is applicable.
If cancelled less than 14 days from the reservation the full amount is payable.