Aozora Seaside Mactan

Terms & Conditions

Terms and Conditions

The following Terms and Conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them prior to making a Booking.

RATES AND DEPOSIT
• The rates are based on your period of stay. Rates are subject to change as a result of changes in your arrival and/or departure dates.
• Rates are in Philippine Peso.
• Rate is for 1 or 2 adults only.
• Rates do not include any applicable prevailing government taxes at time of occupancy. The Rates are subject to 12% VAT and prevailing Goods and Services Tax.
• The maximum number of guests per room is either 2 adults + 2 children (below 12 years old), or 3 adults. A Php800++ fee will be charged for each additional adult staying in Deluxe or Standard rooms. And a fee of Php400++ will be charged for each additional child, six (6) to twelve (12) years old in the room. For your convenience, all rooms will be equip with an extra mattress when a third adult is occupying the room. However, children, five (5) years and under, stay free when sharing a room with an adult as an additional guest.
• A cash deposit of Php1250 for each night of stay or a valid credit card is required upon check-in for incidentals in addition to full payment of room and tax.
• In the event you complete a booking based on a rate that has been incorrectly posted, the Hotel reserves the right to correct the rate or cancel the reservation at its discretion, and will contact you directly in order to do so.

ELIGIBLE AGE FOR CHECK-IN
• You must be at least 18 years of age to check-in and register for a room.

CHECK-IN AND CHECK-OUT TIME
• Check-in time is from 2:00pm and check-out time is by 12:00pm.
• A valid government-issued identification or passport is required at check-in.

EARLY ARRIVAL AND LATE DEPARTURE
• Should you arrive at the hotel prior to the normal check-in time, you are advised to approach the Hotel's Guest Services Desk for assistance in storing your luggage until check-in is available. If arriving early, you are also advised to consider making a reservation for the evening prior to your arrival.
• Late check-outs are available on request subject to room availability and occupancy level.
• Please check with the Hotel's Front Desk at least 24 hours prior to your departure on availability of late check-out. A half-day room charge may be incurred for late check-out between 12pm to 6pm and a full day room charge may be incurred for late check-out after 6pm.

GROUP RESERVATIONS
• For reservations for groups of 10 rooms and above, please email the Hotel at info@cebu-nikka.jp

BREAKFAST CHARGE
• All room rates do not include breakfast charge. Breakfast is chargeable to guest account at walk-in price upon consumption.

DAMAGE
• We reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

CREDIT CARD CONFIRMATION
• A valid credit card is required for all reservations to secure your reservation.
• Upon reservation, credit card will be charged for the amount indicated on the booking confirmation page and email.
• The Hotel accepts Visa, and Mastercard. Debit Cards are not accepted.
• Exchange rates are applicable at time of reservation, but are subject to currency fluctuations and billing will be at the prevailing exchange rate upon completion of your stay.

PARKING
• Where a Hotel has its own car park, there may be a charge and/or limited spaces available and space may not be available for the duration of your stay. Terms and conditions may also apply to car park use. Please contact the Hotel directly for more information. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage (save as may not be excluded or restricted by applicable law).

HOTEL EVENTS
• Please be aware that at certain times throughout the year our hotel or nearby hotels may host weddings, events and parties, which you may feel would be an intrusion on your break. Please contact the Hotel directly in advance of your stay for further information.

GUEST BEHAVIOUR
• Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety.
• Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff.
• We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.

NO SMOKING
• Guests are not permitted to smoke in rooms.

FURTHER INFORMATION
• No gatherings and parties of any nature are allowed. The hotel reserves the right to evict any additional occupants in the room.
• This reservation is not transferable. No name change is allowed.

GENERAL PROVISIONS
• By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the Hotel's standard terms and conditions of stay.
• The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.
• The Hotel shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.
• You shall indemnify and hold the Hotel harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation by the Hotel.
• The Hotel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the Hotel.
• The reservation and the terms and conditions set out here to shall be governed in accordance with the law of the Republic of Philippines.

Payment Policy

PAYMENT

We accept the following methods of payment: credit cards: MasterCard and Visa.

For advance purchase rates the card you booked with must be presented on arrival, along with the appropriate ID.

At the time of check-in we will authorize the accommodation charges (room rate, VAT and any service charge) and anticipated incidentals for the duration of your stay against your credit/debit card. We may also choose to accept a deposit in place of payment card authorization by another valid form of payment, including cash.
During your stay the Hotel’s system will calculate the incidentals charged to your room on a daily basis.

All outstanding charges must be paid for in full on check-out from the Hotel. If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.

Cancellation Policy

Cancellation Policy and No Shows

The cancellation policy varies according to the rate that is booked. Please refer to the individual full rate descriptions given at booking.

For reservations booked 14 days before the check-in date, these are cancellable without charge up to 12:00 p.m. local time on the day of arrival. Cancellation and non-arrival charges apply after the relevant time and will be charged to the credit/debit card supplied at the time of booking. We reserve the right to charge for one night’s accommodation per room booked if the above cancellation requirements are not met.

For reservations made a month or more before the check-in date, we require full payment for the entire stay at the time of the Booking and this is non-refundable and the Booking non-changeable. Payment is charged to the credit/debit card supplied at the time of the Booking. Cancellation or non-arrival will result in the forfeiture of the Payment.