Arcadia Cottages

Terms & Conditions

Check In and Check Out

At Check in you will be required to supply the following
• Credit Card Validation: The credit card with which the deposit was made must be provided for validation purposes.
• Payment: Payment for the balance of your booked accommodation.
• Bond A minimum Bond of $200 will be processed against your credit card.
• ID Personal identification in the way of a current drivers licence or equivalent photo ID.
Our full Payment Policy is provided below

Occupancy Restrictions

Arcadia's cottages and grounds are set up specifically for adult couples and are not available for family groups.

• The maximum occupancy in any cottage is 2 people.
• This accommodation is not suitable for children and restrictions apply. Please contact us before making a booking.
• Children are not permitted inside Fernwood, Treehouse or Olinda Cottage.
• Pets are not accommodated.

Check In is from 2.30pm to 8pm. A later check in can be accommodated by prior arrangement - minimal 1 week notice prior to arrival is required. An after hours check in fee of $20 per hour after 8pm applies.

Check Out time is by 12 noon unless otherwise stated. A late check out is not available unless confirmed in writing. An unapproved late check-out will incur the following penalty charges. Up to Half hour $50, half to one hour $100, over 1 hour full days tariff. All specials have an 11am check out.

Please refer to website for full details.

Payment Policy

Prior to booking guests are advised to consult our website for full Terms and Conditions, these include Occupancy Restrictions and other conditions.

• On-line bookings are secured with a 50% deposit at time of booking with the balance of the pre booked accommodation package payable at check in
• Discounted accommodation and majority of 3rd party bookings are subject to full payment at time of booking and may not be amended by way of cancellation or transfer.
• We accept Cash, Visa or MasterCard. The Credit Card used is to be in the same name as the person staying. If not you will need to contact Arcadia Cottages prior to proceeding with the booking online.
• At check-in, For validation purposes, guests are required to show the credit/debit card with which the Deposit was made and will be required to provide an assurance of payment of any outstanding costs or charges beyond their pre booked accommodation package by way of a credit/debit card authorisation of $200 or a cash Deposit of $500 (group bookings or no valid credit card used at checkin - please contact Arcadia before booking). In the event that Arcadia Cottages seeks to recover any outstanding costs or charges beyond this amount, guests are required to indemnify Arcadia cottages for all and any fees, costs (including legal costs on a solicitor client basis) and charges associated with that recovery.

• The booking is only fully confirmed when your credit card deposit has been accepted.

Cancellation Policy

Cancellations and Transfers

-More than 21 days notice of scheduled arrival time: Booking deposit is refundable or transferable, less an admin fee ($50 + commissions and costs)
-7 to 21 days notice of scheduled arrival time: Cancellation of booking: We will refund you're holding deposit minus the admin fee if we are able to fully re-book your cancelled dates. Transfer of booking: Admin fee applies. If we are unable to fully re-book your cancelled dates the cost of those un-booked dates will be also added to your overall tariff.
-Less than 7 days notice of scheduled arrival time: the full amount is payable and the balance will be charged to your credit card. If we are able to fully rebook your cancelled dates at the same total gross booking amount including additional services, we will refund your payment minus the admin fee.
-Failure to arrive or cancellation after arrival: Full tariff is payable and the balance will be charged to your credit card.
-In addition to our normal Terms and Conditions, offers of discounted accommodation are subject to full payment at time of booking and may not be amended by way of cancellation or transfer.
-Communications with respect to cancellation or transfers must be confirmed in writing (email, fax or letter) and must be acknowledged by us in writing.

Gift Certificates
- May only be used by the recipients of the certificate.
- Are not refundable (in part or full) or redeemable for cash.
- Period of validity is 6 months from date of issue. Extensions may be granted for up to 9 months from the date of issue however a reinstatement fee of $30 / month (or part month) of extension applies.
- Change of Booking:
- More than 21 days’ notice before check in date: Booking may be transferable if within the maximum validity period. A $50 admin fee + the reinstatement fee (if applicable) will apply.
- Less than 21 days’ notice - no changes are accepted.

Travel insurance is recommended for cancellation coverage.