Arcadia Cottages

Terms & Conditions

COVID-19 Protocols.
Our COVID SAFE PLAN is now in place and compliance with it is a mandatory condition of your booking with us.

Check in:
At Check in you will be required to supply the following
• Credit Card Validation: The credit card with which the deposit was made must be provided for validation purposes.
• Payment: Payment for the balance of your booked accommodation.
• Bond: A minimum Bond of $200 will be processed against your credit card.
• ID Personal identification in the way of a current drivers licence or equivalent photo ID.

To maintain social distancing, we ask guests to call 24 hours ahead to schedule a check in time.
While at reception you will need to use hand sanitiser before proceeding and maintain the required social distancing. All guests are required to complete a COVID-19 Declaration.

Please nominate a time between the following hours for your check in. If you are running later than anticipated, please call the office directly on 9751 1017
Mon – Thurs 2.30pm – 6pm
Fri 2.30pm – 8pm
Sat – Sun and Public Holidays 2.30pm – 4pm

If you require a late check in please contact the office as soon as possible to discuss - An afterhours check in fee of $30 per hour may apply.

Occupancy Restrictions
If you have been overseas in the last 14 days or if you have tested positive for the virus or if you have any COVID-19 symptoms (cough, fever or tiredness) you should not be travelling and you will be refused entry and your booking treated as a ‘cancellation after arrival’.

Arcadia's cottages and grounds are set up specifically for adult couples and are not available for family groups.
• The maximum occupancy in any cottage is 2 people.
• This accommodation is not suitable for children and restrictions apply. Please contact us before making a booking.
• Children are not permitted inside Fernwood, Treehouse or Olinda Cottage.
• Pets are not accommodated.

Check Out:
Social distancing and increased cleaning practices has extended the time required to fully service the cottages between guests. Until further notice our Check Out time is 11am or 10am for all specials or discounted bookings. A late check out is not available unless confirmed in writing. An unapproved late check-out will incur the following penalty charges. Up to Half hour $50, half to one hour $100, over 1 hour full days tariff.

Contact Tracing:
If required for contact tracing purposes, the information provided to us as part of our normal booking and registration process may be provided to the Department of Health and Human Services for up to 28 days after your stay.

Please refer to website for full details

Payment Policy

Prior to booking guests are advised to consult our website for full Terms and Conditions, these include Occupancy Restrictions and other conditions.

• On-line bookings are secured with a 50% deposit at time of booking with the balance of the pre booked accommodation package payable at check in
• Discounted accommodation and majority of 3rd party bookings are subject to full payment at time of booking and may not be amended by way of cancellation or transfer.
• We accept Visa or MasterCard. The Credit Card used is to be in the same name as the person booking and staying. If not you will need to contact Arcadia Cottages prior to proceeding with the booking online.
• At check-in, For validation purposes, guests are required to show the credit/debit card with which the Deposit was made and will be required to provide an assurance of payment of any outstanding costs or charges beyond their pre booked accommodation package by way of a credit/debit card authorisation of $200 or a cash Deposit of $500 (group bookings or no valid credit card used at checkin - please contact Arcadia before booking). In the event that Arcadia Cottages seeks to recover any outstanding costs or charges beyond this amount, guests are required to indemnify Arcadia cottages for all and any fees, costs (including legal costs on a solicitor client basis) and charges associated with that recovery.

• The booking is only fully confirmed when your credit card deposit has been accepted.

Cancellation Policy

Cancellations and Transfers

-Travel insurance is recommended for cancellation coverage.
-More than 21 days notice of scheduled arrival time: Booking deposit is refundable or transferable, less an admin fee ($50 + commissions and costs)
-7 to 21 days notice of scheduled arrival time: Cancellation of booking: We will refund you're holding deposit minus the admin fee if we are able to fully re-book your cancelled dates. Transfer of booking: Admin fee applies. If we are unable to fully re-book your cancelled dates the cost of those un-booked dates will be also added to your overall tariff.
-Less than 7 days notice of scheduled arrival time: the full amount is payable and the balance will be charged to your credit card. If we are able to fully rebook your cancelled dates at the same total gross booking amount including additional services, we will refund your payment minus the admin fee.
-Failure to arrive or cancellation after arrival: Full tariff is payable and the balance will be charged to your credit card.
-In addition to our normal Terms and Conditions, offers of discounted accommodation are subject to full payment at time of booking and may not be amended by way of cancellation or transfer.
-Communications with respect to cancellation or transfers must be confirmed in writing (email, fax or letter) and must be acknowledged by us in writing.
-Bookings made through a third party agency are non refundable. Refer to third party agency T&Cs.

Gift Certificates
- May only be used by the recipients of the certificate.
- Are not refundable (in part or full) or redeemable for cash.
- Period of validity is 6 months from date of issue. Extensions may be granted for up to 9 months from the date of issue however a reinstatement fee of $30 / month (or part month) of extension applies.
- Change of Booking:
- More than 21 days’ notice before check in date: Booking may be transferable if within the maximum validity period. A $50 admin fee + the reinstatement fee (if applicable) will apply.
- Less than 21 days’ notice - no changes are accepted.