Arcadian Retreat

Terms & Conditions

Terms and Conditions of Arcadian Retreat
1. DEFINITIONS “Booking” means the period for which you have paid to stay at the Property. “Property” means Arcadian Retreat 3868 Great North Road, Laguna and all its fixtures, fittings and equipment. “Management” means the owners and managers of the Property. "Guests" means the persons who stay overnight in the Property during the Booking. "Visitor" means a person a Guest permits to visit the Property during the Booking.
2. ACCEPTANCE & RESPONSIBILITY.
• Payment of the Deposit constitutes acceptance of these Terms and Conditions.
3. CHECK IN/ OUT
• Check-in time is not before 2pm on the arrival date and check out time is not later than 11am on departure date.
• Late departure is subject to prior arrangement and availability please check with management
4. UNAVAILABILITY
• If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.
5. PARTIES & FUNCTIONS
• Either Parties and Functions are strictly prohibited.
• Parties and functions require prior approval at the time of Booking and special conditions will apply including extra charges, guests remain responsible for persons attending, no disturbance of neighbours, no undue noise, silence when entering and leaving the premises, no behaviour likely to cause damage to property or offence or embarrassment to others, all noise to cease by 11pm. • Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.
6. LINEN AND TOWELS
• We supply linen, pillows, blankets and towels which must be left where supplied in the bedrooms or bath room on departure. Beach towels are included.
7. PETS
• Pets are not allowed at the Property.
8. YOUR OTHER RESPONSIBILITIES
• You must comply with all applicable House Rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.
• You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. Management may recover from you repair or replacement cost (at Management's discretion)
• Only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay extra charges may apply or the agreement may be terminated without refund.
• Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.
• Before departure, all rubbish put in the appropriate bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
• Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc. Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee which will be charged to your credit card
• All furniture and furnishings must be left in the position they were in when you arrived
• You are responsible for the safekeeping and replacement of accommodation keys.
• Smoking is not permitted in cottages or homestead however outside in the garden smoking is allowed
9. PROBLEMS OR COMPLAINTS
• In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
• Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property. •
Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.

Payment Policy

The deposit initially is confirmation of the booking 50% of the booking is required
• Balance of the rental amount is due 7 days prior to arrival. This will be automatically charged to the credit card provided on booking unless otherwise advised to management
• Payments of the amount due must be received in Australian $ net of any bank or other transaction charges.
• We accept payment by the following methods Visa, MasterCard, direct deposit into our bank account.
• Credit card surcharge applies

Cancellation Policy

If you wish to cancel your Booking please contact management by either email or phone
• Cancellation more than 30 days prior to arrival full deposit is refunded
• Cancellation less than 30 days prior to arrival date your deposit fee is non-refundable un-less we are able to re- book the property.
• Cancellation 7 days prior to arrival 100% will be charged , unless re- booked.
• An administration charge of $50.00 will be charged for any variation or cancellation.
• If Management is able to relet the Property for the period cancelled a further refund may be made less administration charges, commissions and expenses
• We have a minimum nights stay policy of 2 nights Friday & Saturday. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.