Bandalong Cottages

Terms & Conditions

Ok, here goes...
Bandalong Cottages attract guests who need to 'get away from it all', seek 'quietness and privacy', enjoy 'downtime from city noise and traffic', and our Terms + Conditions are designed to reflect on our guest's (and our) expectations. We trust you understand, appreciate, and accept there purpose, and book with confidence knowing we live on site, and other guests sharing Bandalong have also agreed to these conditions.
In summary, I (you) agree to the following:
- The # of guests, + correct guest type (according to age parameters), on our booking will be staying in the cottage, and no outside guests or visitors are permitted for any reason - unless prior approval by management
- We understand the property has CCTV
- We understand if we increase the # of guests to our original booking, an additional cost per person applies
- We will not be bringing a dog to Cypress or Stringybark Cottages (no pets)
- We will walk our dog/s (max 2 small dogs) on a lead at all times, keep off all soft furnishings in Kurrajong Cottage, and agree to pay a dog cleaning fee of $40 to be added to the room rate - please tick the 'Extra Pet' tab when booking
- We are 18+ years (no schoolies, bucks or hens’ nights)
- We understand the excess noise policy set by management
- We understand the expectations/cleanliness of the cottage on departure - in effect, 'leave the way we found it'
- A $40 BBQ cleaning fee will apply if we do not clean it to the condition in which we found it
Proceeding with your booking indicates you accept the Terms + Conditions outlined (in summary above + in detail below), and are aware of the consequences of non-compliance.
A) RESPONSIBILITY AND ACCEPTANCE:
The owners of Bandalong Cottages:
- Do not accept any responsibility for all claims or causes of action you or any guests may have (including negligence) arising from any injury, loss or damage of any kind experienced by guests incl personal injury, illness or death, and loss of damage to any property (if this does not breach relevant Australian Consumer Law) arising either directly or indirectly resulting from your stay with us.
- Do not accept any responsibility for any effect on your stay or local experiences booked during your stay due to unseen, unexpected or adverse weather conditions . However, in the event your cottage becomes unavailable due to unforeseen circumstances such as maintenance, damage or other man-made acts, you'll be informed immediately, and Bandalong will make every attempt to secure suitable/alternate accommodation. If we're unable to secure accommodation on your booked dates, a full refund of the booking amount will naturally occur.
B) GUESTS:
- Only the name + number of guest/s registered on the booking may stay in the cottage. Please advise 3+ days in advance of check-in if you wish to change numbers of guests (an additional fee will apply). If unregistered guest’s check-in to your cottage, management is entitled to evict all guests from the cottage, and no refund of remaining nights will be offered. If required, a security or police 'eviction fee' will be charged to the booking credit card.
C) CHECK-IN AND CHECK-OUT:
With a high occupancy rate, we're unlikely to provide early check-in or late check-out, but will do our best to accommodate requests.
- Check-in from 2 pm to 8 pm (please advise ETA after 8 pm)
- Check-out by 10 am (so we can keep all our guests happy including those checking in after you). The 'unable to access cottage fee' charged by our cleaners will be on-charged to your credit card.
D) SELF-CONTAINED ACCOMMODATION (RESPONSIBILITIES):
- Please leave the cottage in a similar condition as you experienced on arrival. To avoid an additional cleaning fee, please wash, dry, and put away crockery; glass wear and cutlery; remove rubbish + place in bins outside; clean BBQ grill, internal bowl, and drip tray; wet towels left in bathroom; supplied toys, games, and books returned to their original position. If 'additional cleaning time' is required, you'll be advised, and that fee will be charged.
- Please do not move heavy furniture during your stay.
- You're responsible for damages, breakages, theft, and loss of property items during your stay, + you must notify management immediately if any occur. Management (at their discretion) may recover from you monies to repair or replace damaged or lost property.
- In the event your cottage requires maintenance/repair during your stay, management will supervise the trade whilst accessing your cottage, and you'll be advised of commencement and anticipated completion of works.
- Please be aware the Australian bush has a wide variety of wildlife (incl snakes + spiders), always be mindful of your surroundings when walking on the property grounds - we recommend staying on paths and tracks.
- Please ensure your cottage is locked/secured when you're not on-site at all times, and on vacating leave the key on the kitchen table, and lock the door behind you.
E) EXCESS NOISE POLICY:
- Noise travels far and loud (even talking) in the still of night, and for the comfort of all, request guests are conscious of others when playing music or on their balcony, please turn the stereo to low at 10 pm.
F) LINEN, TOWELS, AND KITCHEN ITEMS INCLUDED:
- For your comfort + protection, we supply hotel grade/commercially laundered linen, doonas, pillows, throws, and towels (face washers, hand towels, bathmats, and tea towels).
- Please use the picnic gear provided in your cottage on the paddocks (not cottage soft furnishings).
G) OTHER:
- Smoking (incl electronic / vape) is not permitted in the cottage, however allowed outside your cottage.
- As we're located in the bush, under no circumstances is an open fire permitted to be lit outside the cottage (strict RFS recommendation).
- Riding of horses, and recreational vehicles of any sort by guests on the property are prohibited.

After all that (phew), we look forward to welcoming you to Bandalong Cottages soon.

Cheers
The Sykes Family
Diana, Catherine, Mark, and Stephen

Payment Policy

Full payment of the total amount is required at time of booking

If you prefer direct electronic transfer, our banking details are:
Bandalong Cottages
BSB 732115
Account 802728
Ref: (your surname and check in date)

Cancellation Policy

As a small business, we trust you understand our strict cancellation policy:
- Please provide notice of cancellation or changes to your booking in writing (escape@bandalongcottages.com.au)
- For cancellations notified more than 14 days before arrival, a full refund will be provided (excluding any % external booking commissions incurred)
- For cancellations notified less than 14 days in advance of check-in will forfeit the full booking fee
You may consider purchasing comprehensive travel insurance to cover unexpected cancellations