Bantal Guling Guesthouse Trans

Terms & Conditions

Terms and Conditions

Syarat dan Ketentuan berlaku pada setiap pemesanan di Bantal Guling Villa & Guesthouse. Mohon untuk membaca syarat dan ketentuan sebelum melakukan pemesanan di salah satu properti kami.
The following Terms and Conditions apply to all bookingsmade on this website. We kindly ask that you take a moment to read them prior to making a Booking.

In these Terms and Conditions the following definitions apply:

1. Definitions

"Kami" berarti Management Bantal Guling Trans

"Pemesanan / Booking" berarti pemesanan anda untuk menginap dengan atau jasa tambahan yang di buat oleh kami.

"Kontrak" berarti syarat dan ketentuan, dan persyaratan lainnya yang mungkin tertulis pada saat pemesanan.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.

“Websites” means www.bantalguling-gh.com merupakan website resmi Bantal Guling Group.
2. Bookings

All Bookings at the Hotel are subject to these Terms.

At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us. We shall also have the right to require full payment or 50% from total payment in advance or a deposit at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.

3. Charges

The prices displayed on the Websites are an average per night per person until a rate is selected. Any meals, service or VAT (at the prevailing rate) are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified. Once a rate is selected on the Websites, the total for your requested stay shall be displayed on the reservation summary. Prices shall be charged in the local currency of the Hotel and any currency conversion facility is provided as an approximation tool only, please refer to the Currency Disclaimer for more details.

The VAT breakdown shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services. VAT will be payable at the prevailing rate applicable at the tax point of the invoice or Booking confirmation issued, and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.

Price lists for additional items, such as restaurant meals and room service, are on display at relevant locations within the Hotel and are available on request.

4. Check-in/ Check-out Requirements

In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card which will be swiped in the presence of the card holder. If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.

Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 2.00 p.m. on the scheduled day of arrival. All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with the Hotel. Any non-secured reservation will be held until 4.00 p.m. on the day of arrival at which time we will be entitled to re-let the room, unless the guest has notified the hotel of a late arrival.

On the day of departure we kindly ask all guests to vacate their rooms by 12.00 noon (unless a later departure is stated as part of your Booking). Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Hotel.

Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details please contact the Company or the Hotel.

5. Payment

At the time of check-in we will authorise the accommodation charges (room rate, VAT and any service charge) and anticipated incidentals for the duration of your stay against your credit/debit card. We may also choose to accept a deposit in place of payment card authorisation by another valid form of payment, including cash or cheque.
During your stay the Hotel’s system will calculate the incidentals charged to your room on a daily basis. If the cost of those incidentals exceed the authorisation taken on check-in, further authorisation will automatically be requested and if such authorisation is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your room.

All outstanding charges must be paid for in full on check-out from the Hotel. If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released, however, we cannot control how long it takes for your bank to effect such release. If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.

Payment Policy

Setiap tamu yang memesan melalui reservasi diwajibkan untuk melakukan deposit sebesar 50% dari total transaksi untuk mengkonfirmasi pemesanan

Guests who book from reservation channel is obliged to pay deposit 50% from total transaction to confirm their booked.

Cancellation Policy

Kebijakan Hotel Berlaku.

No Show 100% non Refundable
Cancelation on the check in day is non refundable
3 - 1 Hari Cancelation dikenakan biaya 50% dari total transaksi
4 - 7 Hari Cancelation dikenakan biaya 25% dari total transaksi
Tidak ada kebijakan untuk pembatalan pe
No cancellation policy for reservationsmesanan