Bay of Fires Bush Retreat

Terms & Conditions

Check-in is from 2pm-7pm, and check out is 10am. If you are expecting to arrive outside of this timeframe, please contact us in advance to make arrangements for this.

Use of Retreat facilities before or after check out is not permitted unless prior arrangements have been made with management.

Use of communal facilities and shared outdoor spaces.

- Guests are asked to keep their use of the communal kitchen, dining and surrounding outdoor spaces to between the hours of 6am and 11pm. In the case of an Exclusive Retreat booking, extended hours of use are available.

Guests are expected to clean communal spaces directly after use, leaving them clean and tidy for other guests.

Noise restrictions
- Noise restrictions apply from 10pm-8am, to allow all guests to have a peaceful night’s sleep.
- In the case of Exclusive Retreat bookings, noise restriction hours can be negotiated.

Liquor Licence Requirements
The Bay of Fires Bush Retreat is a licensed venue. Any guest or patron who does not adhere to the requirements of the Liquor Licence Act, as directed by staff, will be asked to leave the premises.

Any guest or patron displaying offensive behaviour will be asked to leave the property, and will not be eligible for any refund.

Use of Property
The Bay of Fires Bush Retreat reserves the right to exclusively reserve certain areas of the property for couples or groups, for the purposes of dining and other activities. This does not include the amenities block and communal kitchen area which will be available for all guests to use.

Guests will be asked to pay for any costs incurred resulting from malicious damage to property of the Bay of Fires Bust Retreat.

Credit Cards
By providing credit card details, guests warrant they have the authority to use the credit card and they authorise the Bay of Fires Bush Retreat to charge the cost of their booking(s) to that credit card, as well charges associated with their stay.

Extreme Weather Conditions
The Bay of Fires Bush Retreat reserves the right to cancel Bell Tent bookings due to extreme weather such as high winds and fire. Customers will be notified if such conditions occur and a full booking refund will be offered.

Payment requirements – please refer to our PAYMENT POLICY

Cancellations - please refer to our CANCELLATION POLICY

Guests who do not respect and adhere to the terms and conditions outlined above, may be asked to leave the property, and will forfeit any charges associated with their booking.

Payment Policy

Full payment is required at the time of reservation to secure your booking, for all standard bookings. This includes bookings for bell tents and rooms, where the venue is not exclusively booked to one group. For details regarding cancellations, please refer to our cancellation policy.

Exclusive bookings must be secured via a 50% deposit at the time of booking.
Full payment for Exclusive Group bookings is due 8 weeks prior to the check in date.

If paying by direct deposit, please use the below listed bank details.

Bay of Fires Bush Retreat
BSB: 017526
ACC: 196051458

Cancellation Policy

COVID cancellation details
Our regular cancellation policy applies (see below) with the following exceptions.
- If COVID border or region restrictions come into place within 14 days of your check in date, preventing you from attending your booking, you will be eligible for a full refund or credit. Please note that you will need to initiate your cancellation in these circumstances.
- If you need to cancel as a result of displaying COVID symptoms, you will be eligible for a full refund or credit.

Cancellation Policy
Non-Exclusive Bookings: Cancellations made 14 days or more prior to the arrival date will be eligible for a full refund less a $20 administration fee.
Cancellations made between 14-7 days of the arrival date will be charged in full for the first night of their booking.
Cancellations made within 7 days of the arrival date will not be eligible for a refund.

Exclusive Bookings
Cancellations made 30 days or more prior to the arrival date will be eligible for a full refund less the non-refundable component of the deposit ($200).
Cancellations made less than 30 days prior to the arrival date will not be eligible for a refund. We will however reimburse any component that we are able to successfully rebook, for this period.

We encourage our customers to purchase travel insurance to cover any unforeseen circumstances.