Bay of Fires Bush Retreat

Terms & Conditions

Check-in is from 2pm, and check out is 10am. If you are expecting to arrive outside of this timeframe, please contact us in advance to make arrangements for this.

Use of Retreat facilities before or after check out is not permitted unless prior arrangements have been made with management.

Use of communal facilities and shared outdoor spaces.
- Guests are asked to keep their use of the communal kitchen, dining and surrounding outdoor spaces to between the hours of 6am and 10.30pm. In the case of an Exclusive Retreat booking, extended hours of use are available.

Guests are expected to clean communal spaces directly after use, leaving them clean and tidy for other guests.

Families and Children
Please note: Our Bunk House accommodates families with ample space and comfort for children.

Only children aged 12 years+ can be booked (as an adult) in our Bell Tents. They should be treated as adults at the time of booking. Our Bell Tents are NOT suitable for infants.

Noise restrictions
- Noise restrictions apply from 10pm-8am, to allow all guests to have a peaceful night’s sleep.
- Please respect our neighbour who lives close by.

Liquor Licence Requirements
The Bay of Fires Bush Retreat is a licensed venue. Any guest or patron who does not adhere to the requirements of the Liquor Licence Act, as directed by staff, will be asked to leave the premises.
Any guest or patron displaying offensive behaviour will be asked to leave the property, and will not be eligible for any refund.

Smoking & Vaping
There is strictly no smoking or vaping permitted inside tents or rooms. There will be an additional charge if a guest has smoked or vaped inside rooms or tents. Smokers must use the designated smoking areas at all times.

Use of Property
The Bay of Fires Bush Retreat reserves the right to exclusively reserve certain areas of the property for couples or groups, for the purposes of dining and other activities. This does not include the amenities block and communal kitchen area which will be available for all guests to use.
Guests will be asked to pay for any costs incurred resulting from malicious damage to property of the Bay of Fires Bush Retreat.

Credit Cards
By providing credit card details, guests warrant they have the authority to use the credit card and they authorise the Bay of Fires Bush Retreat to charge the cost of their booking(s) to that credit card, as well charges associated with their stay.

Group Bookings
A group booking must not exceed 4 spaces (rooms or tents) where the booking is non-exclusive. An exclusive booking package will need to be taken for groups who have more than 12 guests or who require 5 or more spaces.

Extreme Weather Conditions
The Bay of Fires Bush Retreat reserves the right to cancel Bell Tent bookings due to extreme weather such as high winds and fire. Customers will be notified if such conditions occur, and a full booking refund will be offered.

Exclusive bookings - please refer to our EXCLUSIVE GROUP BOOKING POLICY
Payment requirements – please refer to our PAYMENT POLICY
Cancellations - please refer to our CANCELLATION POLICY

Guests who do not respect and adhere to the terms and conditions outlined above may be asked to leave the property, and will forfeit any charges associated with their booking.

Payment Policy

Full payment is required at the time of reservation to secure your booking, for all standard bookings. This includes bookings for bell tents and rooms, where the venue is not exclusively booked to one group. For details regarding cancellations, please refer to our cancellation policy.

Exclusive bookings must be secured via a 50% deposit at the time of booking.
Full payment for Exclusive Group bookings is due 8 weeks prior to the check in date.

For Third Party Bookers (travel agents, tour companies and group travel organisers) please note our 14-day payment terms (from the booking date).
The reservation is not secure until full payment is received.
Please pay in to the account below, or alternatively, call us to organise credit card payment over the phone - +613 6376 6001

If paying by direct deposit, please use the below listed bank details.

Bay of Fires Bush Retreat
BSB: 017526
ACC: 196051458

Cancellation Policy

Cancellation Policy
Non-Exclusive Bookings: Cancellations made 14 days or more prior to the arrival date will be eligible for a full refund.
Cancellations made between 14-7 days of the arrival date will be charged in full for the first night of their booking.
Cancellations made within 7 days of the arrival date will not be eligible for a refund.

Exclusive Bookings
Cancellations made 30 days or more prior to the arrival date will be eligible for a full refund less the non-refundable component of the deposit ($200).
Cancellations made less than 30 days prior to the arrival date will not be eligible for a refund. We will however reimburse any component that we are able to successfully rebook, for this period.

Weddings
Wedding bookings are subject to specific cancellation and refund terms and conditions. Please refer to our wedding packages for further details.

We encourage our customers to purchase travel insurance to cover any unforeseen circumstances.