Lux Living Co.,Ltd.

Terms & Conditions

Unless otherwise agreed and confirmed in writing by us on your booking confirmation, our villas are let on the following terms and conditions:

SECURITY DEPOSIT
We require a security deposit of 15000 THB or 500 USD or 400 EUR or one passport upon arrival. This will be returned upon completion of satisfactory checkout. Failure to provide this can void the rental agreement between Bay Residence and the customer. Deposits cover house damages and/or any payments for services rendered but unpaid.

A price list for damages is public and available for consultation at reception. Items not included in the inventory replacement price list will need to be priced individually, and our charge will equal the replacement cost + a 20% fee.

Key and/or keychain loss or damage will incur a 2000 THB charge per set of keys. If the guest pays with foreign currency. We will use a local retail banking foreign exchange rate, and provide any change due in THB. Taxi cancellation or no-show fee is 500 THB before 8 am and after 7 PM. The deposit is not to be returned until the villa is inspected properly and found to be in the state it was in when the guest arrived. In case of smoking in the house, a standard charge of 2000 THB will be applied. In exceptional circumstances, and at the discretion of our staff this could be raised to 4000 THB if the villa requires specialist cleaning. If the house is left in a state that would require cleaning, beyond what is reasonably expected, a 2500 THB surcharge will be applied. In case the house is left in a state that requires us to close the villa down for 24 hours for cleaning, we will charge 5000 THB minimum, and more if specialist cleaning is required. In the case of noise complaints from neighboring villas, our staff will issue a maximum of three warnings. If guests fail to comply, a charge of 10000 THB will be applied, and you may be asked to leave. In such cases no refund will be issued.

CHECK-IN/CHECK-OUT
The villa will be available to you by 2 PM on the day of arrival and should be vacated no later than 11 AM on the day of departure. You are required to give us your arrival time at least two days before arrival and give us your time of checkout one day before departure. Without this information, we cannot properly arrange your pick up from the pier or from the villa, which could lead to delay.

LIMITED LIABILITY
Neither the managing agent nor the owner are responsible for any accidents or injury on the property or related to the use of property facilities. If you notice that any equipment looks faulty and/or unsafe you must inform us as soon as possible. We/the owner accept no responsibility for theft, loss or damage, of whatever nature, during or as a result of a stay on one of our villas. We are not responsible for the defects or putting out of action of technical equipment on the villa. We/the owner are also not responsible to you for any claims related to the use of locally procured third party services such as, watercraft, water sports, jeep or motor bike rental etc. We recommend that you take out travel insurance against the risk of accidents. The person in whose name the booking is made acts on behalf of all other persons named, and is liable to the owner for all payments in respect of the booking. The person in whose name the booking is made and those who accompany him or her are jointly and severally responsible for all loss and/or damage which arises for the villa in question and/or any third party as a direct or an indirect consequence of their stay.

NO DRUGS
We value your privacy and wish for all guests to enjoy their stay. However please note, that we practice a strict no drugs policy. Consumption of illegal drugs of any kind in our villas, inside and outside, is strictly prohibited. In case of visible activity, obvious behaviors or damages, we will have no choice but to contact law enforcement.

PARTIES
Villa parties are strictly prohibited. Any breach of this rule will invalidate the contract and you will be evicted from the property immediately with no refund for outstanding nights. Any evidence of willful damage to the villa or its contents or the surrounding area will result in immediate police call, and possible prosecution. There will be no refund for any outstanding nights. The person in whose name the booking is made acts on behalf of all other persons named, and becomes responsible to the owner for the conduct of all the guests and all payments in respect of the booking. Guests may invite up to six friends to the villa, but there can be no excessive noise and ALL music must be terminated by midnight. The tenant is fully responsible for the conduct of all invited guests both within the villa and whilst on Bay Residence, and as such is liable for any damage caused in these areas by the invited guest/guests. The amount of people staying overnight at the villa may only be those confirmed guests at the time of booking. Guests are forbidden from moving furniture or any items in the villa to other areas of the villa.

REASONABLE USE POLICY
If water and electricity, are included in your rental price, we ask you use them in a conscious and reasonable manner. Where usage is deemed unreasonable, we will charge you an additional fee commensurate with the amount used that is beyond your Reasonable Use Allowance.

This Reasonable Use Allowance is calculated in the following way: Each bedroom has an allowance of 17KWh of electricity and 250L of water per day. In order to calculate your overall allowance for the your villa, please multiply the per room allowance by the number of bedrooms.

All our villas have meters for electricity and water. In cases of excessive use, we will calculate the excess amount at a rate of 6 THB/KWh and 130 THB/1000L.

MONTHLY RENTALS
In-line with hospitality industry standards a month is defined as 30 nights for booking purposes.

FORCE MAJEURE
We are not liable for failure to perform the contract if the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond our control including as a result of fire, flood, earthquake, storm, hurricane or other natural disaster, civil war, government sanctions or any other disruptions or events outside our control.

Payment Policy

Payment

1. Provisional bookings must be confirmed within 7 days of booking by paying a non-refundable deposit of a minimum of 50% of the total booking value.

2. The balance of your booking must be received at least 4 weeks prior to your holiday start date.

3. In the case of bookings made within less than 4 weeks of your holiday start date, the full booking cost is due within 7 days of the booking.

Prices
The prices on our website and Online Travel Agencies are not binding. We reserve the right to modify these prices. At the time of booking you will be informed of the final prices applicable. The price stated on the booking confirmation is binding between Bay Villas and the customer.
What is included in the price :

For Nightly Rentals
In the rental price of every villa the following is included:
• All bed linen and towels.
• Use of all kitchen appliances.
• Air-conditioning, water and electricity.
• Use of any on-site leisure facilities.
• Unlimited internet.
• Unlimited TV & Chanel (As per villa specification).
• Unlimited Pool use.
• Cleaning of the villa every 4 days with linen changed at this time (The day after checkin being counted as first day).
• Final clean up on departure.
• Villa management services if needed.
• Villa maintenance services if needed.

What is not included:
• Any excessive cleaning required upon departure (such as upholstery/bed linen towels or rug shampooing etc) or replacement of breakages.
• The cost of repairing or replacing (solely at the owner’s discretion) any item of property which is damaged in the villa or Bay Residence due to negligence or willful default of any guest at the property or for the replacement of any item which is missing.
• The villa is cleaned every 4 days. Upon request, we may be able to arrange for cleaning on a more regular basis but there is an additional charge for this service.
• Cost of transfers of arrival and departure to and of the villa.

For Longer-Term Rentals
• Longer-term rentals include the same amenities and services, but exclude water and electricity rates. These are agreed with the customer prior to check-in.
• The villa is cleaned every 7 days.

Cancellation Policy

CORONA VIRUS / COVID19 POLICY
At Bay Villas, we want to ensure that you experience the holiday you booked, and we therefore offer our customers a flexible date move policy. If you are unable to travel, move your dates to any available new date within 2 years of your original booking date, subject to availability. This policy complements our General Cancellation Policy.

GENERAL CANCELLATION POLICY
Cancellations more than 60 days prior to check-in date:
We will refund 70% of the rental price minus 3% handling and transaction costs.

Cancellations less than 60 days, prior to check-in date:
In such cases we may not be able to issue a refund at all. We will retain an assured 30% of the fee, but will attempt to rent the villa to someone else for the period of your booked stay. If we are able to rent the villa during this period, we will calculate any revenue generated during your booked stay period, and issue a refund to a maximum of 70% of your total rental fee. If we are unable to rent the villa for the same period, the rental will be payable by you in full. We recommend that you take out a Holiday Cancellation Insurance Policy.

Refunds are processed within a maximum of 60 days.