Brook Lodge

Terms & Conditions

Parking is available for 1 car per Lodge on-site.
Check-in and Checkout
Check-in Between 2.00 and 8pm
Checkout 10am

Smoking policy
No smoking in your room
Ashtrays are provided outside of you room
If any evidence of smoking is detected in your room, you will be charged an additional cleaning fee. This will be $100 or one night’s accommodation if the room is unable to be sold the following night as part of the decontamination process

No Pets please
You are not permitted to bring pets with you to our lodge. Please find alternative “holiday accommodation” for your pets.

Cooking Policy
Our rooms provide guests with full kitchen facilities except (Lodge 3) which is a studio . We ask that you please be considerate of foods you prepare in your room. Cooking foods that are highly odorous or aromatic and/or that infuse into the surroundings (surfaces, carpets, bedding, and curtains) usually require a time consuming and extensive cleaning process, in addition to the normal cleaning procedures. The foods that are most problematic are many seafoods, some spices and food that has been burnt. A Gas BBQ has been provided outside of your room for these foods.
Note: if highly aromatic cooking smells remain after you vacate your room that cannot be removed with normal cleaning there will be an extra cleaning fee charged to your credit card. At the very least, this will be equivalent to one night’s accommodation but may be more if all surfaces and fabrics within the room require extensive deodorising treatments or the room is unable to be sold for more than one night

Emergency evacuation procedures
In the event of a fire, earthquake or other emergency raise the alarm
Fire extinguishers are located outside of each room
Assemble in the carpark at the front of the lodge (towards the front of the road) and please let us know you have exited the building.
Do
Know the location of the nearest firefighting equipment (hose reels, fire extinguishers)
Leave immediately
Shut all doors behind you as you exit
Don’t
Linger in your room
Attempt to return to your room
Return to the Lodge until the all clear is given

Property damage
It is the guest’s responsibility to ensure that all of Brook Lodge’s property is left in the same working order as it was on arrival. Additional charges will apply if any property requires additional cleaning, needs repair of replacement or results in the loss of sales, as a result of the guest staying (this includes visitors of the guest to the property)

Payment Policy

A valid credit card is required to secure your reservation. A deposit of one nights accommodation is required to secure all bookings On check-in, our staff will take a credit card pre-authorisation. This is only an authorisation and the final bill will be settled upon checkout. The authorisation, if not used, is released at the time of check out. Due to some banks processing times, it may take up to five working days to appear in your account.
Guests paying by cash and who do not have a valid credit card, will require at check in to pay their entire accommodation .

Credit Cards
All payments made by credit card will incur a transaction fee reflecting bank charges for card payments. Current fees are 2.9%

Cancellation Policy

In the event of a non-arrival or if cancellation advise is after 2pm the day prior to arrival 1 nights Accomodation will be charged.