The Sails Motel Brunswick Heads

Terms & Conditions

Payment Policy

Booking with The Sails Motel direct or through any third-party booking platform signifies you will abide by the current Sails Motel terms & conditions.

Reservations are only confirmed when payment has been made and a valid credit card is on file for the duration of the stay. The Sails Motel reserves the right to cancel any reservations where credit cards are invalid, declined or payments have not been paid in accordance with current Sails Motel terms and conditions.

Payment is non-refundable for cancellations inside the applicable payment windows as outlined below.

GENERAL
Full payment is collected 1 week prior to arrival. Please note different policies apply for long stays, multiple room bookings, peak dates, festivals and groups.

LONG STAYS (7 nights or more)
Full Payment is collected 2 weeks prior to arrival.

PEAK
Full payment is collected 4 weeks prior for bookings across 27 March - 1 April & 20 December - 4 January

FESTIVALS
Full payment is collected 4 weeks prior to arrival. (Bluesfest, Splendour in the Grass and Falls Festival.)

GROUPS (3 rooms or more)
The Sails Motel does not permit group bookings without prior approval. A group is considered any reservation of 3 or more rooms. Management reserves the right to cancel any group booking made online without prior approval. Approved bookings require full payment 2 weeks prior to arrival. Different payment policies apply across peak dates, larger bookings or longer stays.

For larger bookings subject to management approval, a 50% non-refundable deposit is required at the time of booking with balance collected 4 weeks prior to arrival.

Credit cards
Accepted credit cards: Mastercard, Visa, AMEX.
A 2% surcharge applies.

Identification
A current drivers licence or passport must be presented upon check-in.

Rates are subject to change.

Check in time is from 2pm
Check out time is 10am
Early check-ins/late check outs are subject to availability & must be arranged prior to arrival. Fees apply.

No smoking
The Sails Motel is a smoke free property in accordance with NSW legislation.
No smoking is allowed on the premises - $100 penalty applies to smoke affected rooms

No Party Policy
The Sails Motel has a strict no party policy. For the consideration of other guests, disruptive noise, excessive drinking or large gatherings will not be tolerated. We reserve the right to vacate/evict any guest or group displaying anti-social behaviour with no refunds considered.

Maximum Occupancy
In accordance with law and fire safety regulations, only the maximum designated number of occupants per room is permitted. Sleeping on the floor is strictly prohibited and additional people will be asked to leave.

Refusal of Entry
Management reserves the right to refuse entry based on prior behaviour or eviction from other accommodation providers.

Age Policy
Only guests 18 or over are permitted to reserve accommodation. Minors must be accompanied by an adult at all times. The Sails Motel does not accept Schoolies bookings and proof of age will be requested on check- in.

Location Hire/ Commercial photography
No commercial photography or filming is permitted without Management approval.
The Sails Motel is open for location hire at request. All enquiries must be submitted in advance to management and terms negotiated prior to arrival.

Pets
Pets are not permitted on the property. Additional cleaning charges will be applied if disregarded.

Lost Property
The Sails Motel assumes no responsibility for lost property. Items found after departure will be held for one week and then donated to charity. A minimum fee of $20 will be charged to return items.

Additional charges
Additional charges will be applied to the credit card on file for the following; breakages, damage to the property, missing items, late departure, lost keys and extra cleaning.
Lost key fee is $125.

Changes to the Service
The Sails Motel reserves the right to change or modify the booking, products, rates, services, and terms described at any time without notice and without liability.

Cancellation Policy

Any cancellations or modifications made inside payment windows results in forfeit of the total amount of the stay (refer to payment policies listed above for applicable payment windows for your stay). Applies also to no shows.