Carnarvon Lodge, Kirribilli

Terms & Conditions

General Terms & Conditions
Please read the terms and conditions before confirming your booking. Upon booking, you are deemed to have agreed to the following terms and conditions.

Arrival and Departure
• Check-in time is anytime after 2pm. We use a self-check-in process.
• Check-in details will be sent to guests via mobile before 2pm. Please ensure you provide a valid mobile number that you will have access to (Australian or overseas). NOTE: If a mobile number is not provided, you will find an envelope with your name written on it at the door of the management room with self check-in instructions.
• Check out time is 10.00am. Failure to check out by 10.00am may result in another night’s stay being charged.
• Guests are to provide a driver’s license or passport, mobile phone contact number and email address at the time of check-in.
• Minimum Age for check-in should be 18 years old and above.
• Payment for accommodation is required in full 3-days before check-in and will be deducted from the provided payment method.
• Guests are to also provide a credit card upon check-in to pay for deposits, incidentals or any additional charges during the stay.

Parking Policy
• There are no allocated parking bays. Only street parking is available and it is the guest's responsibility to organise parking.

In-house Policy
• Smoking is prohibited on all levels and in all rooms. A charge of $200 applies to any guests smoking while within our rooms or premises. In the event smoking in a guest room triggers a false fire alarm, a fee of $1,700 will apply.
• Pets are prohibited within the guest rooms. A $200 cleaning fee applies if there have been pets in the accommodation during the period of use.
• In the event there is excessive cleaning required in the room, a minimum cleaning charge of $100 will be levied to your room charge.
• Exceeding the maximum number of guests allowed in the room is not permitted.
• Excessive traffic noise to and from the rooms and drunken or disorderly behaviour is strictly prohibited.
• Room keys must be returned on check-out. Linen & Towels will be counted, and any damage, theft or lost keys may result in additional charges to your credit card and/or your bond forfeited.
• Carnarvon Lodge, Kirribilli assumes no responsibility for loss of money, jewellery or other valuables.  We are not responsible for articles left in your room or motor vehicle.
• Carnarvon Lodge, Kirribilli reserves the right to immediately evict any guest found in possession of illegal drugs.

Child Policy
• Children under the age of 5 sleep free of charge in existing bedding.

Payment Policy

Payment Policy
• We accept MasterCard and Visa. A credit card surcharge of 1.5% applies. No surcharge on Eftpos payments.

All payments should be paid with either a valid credit card, EFTPOS, bank transfer to Y&C Investment Pty. Ltd. or cash. Carnarvon Lodge holds the right to ask for a proof of photo ID as a security measure to prevent credit card fraud. All payments must be made in full 3-days prior to the check-in date.*

*Bookings made for the Easter and Christmas periods will be charged the full amount 3 months in advance to secure the booking. Bookings cancelled within 3 months will NOT BE REFUNDED and will be charged the FULL AMOUNT.

Cancellation Policy

Free cancellation is permitted up until 7 days prior to the check-in date and time.* Cancellations received prior to this will not incur any room charges and will be eligible for a full refund.

Booking cancellations made within 7 days prior to the check-in date and time, will incur the full total price of the reservation. Notice to shorten your stay must be provided 24 hours prior to your intended check out date to avoid the full charge for the night(s) cancelled.

*Bookings made for the Easter and Christmas periods must be cancelled 3 months in advance. Bookings cancelled within 3 months will NOT BE REFUNDED and will be charged the FULL AMOUNT.