Cedar Glen Farmstay

Terms & Conditions

REQUIREMENTS TO SECURE A BOOKING
• A minimum 2-night stay applies during school holidays and long weekends. If accommodation or camping becomes available less than 5 days prior to your preferred check-in date or should there be a single night available between sold out dates, please contact the farm by email or phone to enquire.
• Check-in is strictly 2pm and check-out is 10am. Customers arriving early to check-in will incur a $30 fee automatically charged to the registered credit card.
• A deposit of the value of the first night is paid at the time of the booking. The remainder of your booking will be automatically charged 7 days before check-in.
• All guests understand and agree to Cedar Glen Farmstays’ booking terms and conditions at the time the booking is placed.
• All payments are required in Australian Dollars.
• A credit card authorisation is required at the time of check-in if not already provided upon booking.
• Each Customer will be liable for all damage or disruption caused to or within the property by the Customer and in the case a Group Booking, the party making the booking will be responsible in addition to any individual.
• Damage and disruption include but is not limited to; any breakage or excess cleaning requirements, extra Guests, or Visitors beyond those included in the booking confirmation.

CANCELLATION POLICY
ACCOMMODATION
• Cancellations or date changes made more than 30 days prior to the booking check-in date will incur a $50 administration fee.
• Cancellations or date changes made 30 days to 8 days prior to the booking check-in date will incur a 15% booking fee of the total cost of the booking. Cancellations or date changes made with 7 days or less notice will be charged 100% of the booking cost.
• All refunds are made in Australian Dollars only and will incur the cost of transfer fees associated to the bank.
• Should you choose to check-out earlier than the scheduled check-out date, the remaining nights are non-refundable.
CAMPING
• Cancellations or date changes made more than 30 days prior to the booking check-in date will incur an administration fee of $20.
• Cancellations or date changes made 30 days to 8 days prior to the booking check-in date will incur a $30 booking fee of the total cost of the booking. Cancellations or date changes made with 7 days or less notice will be charged 100% of the booking cost.
• Should you choose to check-out earlier than the scheduled check-out date, the remaining nights are non-refundable.
 
WEATHER
• It is up to Management to best determine if it is necessary to cancel your booking due to weather conditions. Management will contact you by email or phone as soon as possible to inform you of the cancellation and will work with you to transfer your booking at no additional charge. Should you wish to cancel your booking entirely, the standard cancellation terms and conditions will apply.
• Should you already be checked-in to your accommodation or campsite during bad weather or a weather emergency, Management will speak with you directly. Should you choose to check-out early where there is no weather emergency determined by local Councils, the remainder of your booking is non-refundable.

BEHAVIOUR
• All guests must comply to all House Rules and Safety Instructions from management and must follow all safety signs throughout the property.
• All visitors must report to reception on arrival and sign a liability waiver to enter the property. All visitors under the age of 18 require a parent or guardian over the age of 18 to sign on their behalf.
• Extra charges may incur if the property is left in an untidy state and additional cleaning is required. All dishes must be clean, dishwasher emptied, fridge emptied and clean of any spills and debris, and removal of excess rubbish. The cost to cover additional cleaning will be charged to the card on file at the time of the booking being placed.
• Smoking and vaping are strictly prohibited inside any accommodation and additional charges will be incurred to cover the cost of cleaning.
• All furniture and furnishings must be left in the same position they were in at the time of check-in.
• At the time of check-out, the property must be vacated on time and all windows and doors locked and keys returned to reception.
• Any lost keys to enter the property will incur a $100 charge per key. Duplicate keys will incur a $40 charge.
• Guests are welcome to use the designated outdoor firepits. All fires both indoors and outdoors must be kept small and manageable.
• All lit fires both inside and outside must be extinguished before being left unattended. Failure to do so could result in the cancellation of your booking without refund.
• Fires are not permitted during fire bans. Should a fire be lit during a fire ban, your booking will be cancelled affective immediately without refund.

COMPLAINTS
• In the event of a complaint or problem regarding accommodation or activities, you are required to inform Management as soon as possible.
• All complaints will be addressed within a reasonable timeframe however, Management must be allowed access to the property during appropriate working hours to rectify the issue.
• All complaints require notice prior to check-out to ensure that Management have a reasonable time frame and opportunity to address the complaint.

PET POLICY
Accommodation is not pet friendly, excluding assistance animals.
The Campground is pet friendly. Please ensure the farm has been notified if your dog/s will be joining you during your stay. Please also note that Cedar Glen has loose dogs on the farm.
All Customers agree to the following when placing a booking:
• There is a maximum of 2 dogs per site.
• Dog/s must be always on a leash and under control.
• Vaccinations are up to date and may be requested on arrival.
• Dog/s must not be left unattended at any time.
• Dog/s must not encroach on other campers or guests.
• Dog/s are not permitted around reception or animal feeding areas.
• The farm must be notified at the time the booking is placed. This may include a note in the booking, an email or contact via phone.

ACTIVITIES
• All activities run on a timetable. Please ensure you are on the farm and waiting around the lawn area closest to the car park at the time of your activity. No shows will forfeit their place and payment.
• Closed in footwear is required for all activities, including animal feeding. Guests not wearing the correct footwear will be unable to participate and will forfeit their place and payment. Thongs or slip on shoes such as Crocs are not appropriate types of footwear.
• A 15% surcharge applies to all activities on public holidays and will be automatically charged to your booking.

Payment Policy

A deposit of the value of the first night is paid at the time of the booking. The remainder of your booking will be automatically charged 7 days before check-in.
All payments are required in Australian Dollars.

Cancellation Policy

ACCOMMODATION
• Cancellations or date changes made more than 30 days prior to the booking check-in date will incur a $50 administration fee.
• Cancellations or date changes made 30 days to 8 days prior to the booking check-in date will incur a 15% booking fee of the total cost of the booking. Cancellations or date changes made with 7 days or less notice will be charged 100% of the booking cost.
• All refunds are made in Australian Dollars only and will incur the cost of transfer fees associated to the bank.
• Should you choose to check-out earlier than the scheduled check-out date, the remaining nights are non-refundable.
CAMPING
• Cancellations or date changes made more than 30 days prior to the booking check-in date will incur an administration fee of $20.
• Cancellations or date changes made 30 days to 8 days prior to the booking check-in date will incur a $30 booking fee of the total cost of the booking. Cancellations or date changes made with 7 days or less notice will be charged 100% of the booking cost.
• Should you choose to check-out earlier than the scheduled check-out date, the remaining nights are non-refundable.