Cooba Motel

Terms & Conditions

During these unprecedented times of Covid19, we ask guests to agree to the following terms of their reservation in order to protect other guest & staff working at Cooba Motel. Although these terms are harsh, it will give all our guests a confidence that their stay will be as safe as we can make possible. We hope guests understand that we impose these conditions as a care for the guests who trust us to do what we can to ensure their safety. Some services and operational procedures may also need to be enforced in order to abide to regulative body guidelines.
• Must have the Covid Safe App downloaded and registered
• Guests confirm that the people in their room are all from the same living environment – That is living under the same roof, unless regulative bodies change these conditions.
• All guests agree to the conditions imposed by the motel which will be in line with regulative bodies. This may involve restrictions relating to social distancing, maximum numbers in shared guest areas, abiding by restrictions imposed by the motel etc

• Guest understand that the following areas will NOT be available during their stay in 2020:
o The Swimming Pool and Sauna
o Guest Laundry
o Entertainment Room
o Games Room

• Guest understand that meal times and the bar area may have to be observed to restrict maximum numbers permitted in these areas.
• Guests agree to temperature checking on arrival at the motel using a non-contact handheld infrared portable body thermometer. If checking in after hours temperature must be checked in the morning before departing the motel
• Guests will not be permitted to check-in if they register a temperature of 38 degrees or higher.
• Guests are to ensure they do not have a fever before arrival as no refund will be provided if they are refused entry due to a fever temperature. We impose this to ensure guests take the responsibility to check themselves before arrival.
• Guests who show signs of Covid19 during their stay agree to take a temperature test and also agree to self-isolate in their room until check-out or agree to leave the motel. No refund will be provided for guests who register a high temperature during their stay.
• Cooba motel will recommend that anyone showing signs of Covid19, take a test for Covid19 which may involve a trip to the closest test location.

• As a high temperature does NOT necessarily mean a person has Covid19, guests may choose to continue their stay under the following conditions.
o All guests residing in the same room, who decide to self-isolate rather than leave, agree to abide by the same conditions:
o They may continue their stay under the conditions agreed to in this agreement.
o No guest in that room will be permitted into any other part of the motel during their stay
o Meals will be delivered to their room for the duration of their stay.
o Must wear a mask when leaving their room and passing through any area in the motel
o All guests in that room must sterilise their hands before leaving their room and before re-entering the motel at reception.
o Agree to being asked to leave the chalet if any guest in the room does not abide by these conditions imposed, without objection or compensation.

Payment Policy

Guests have 1 week to confirm a temporary booking before it is cancelled.
Payment to be made in full at the time of booking. A 2% surcharge will apply to credit card payments.
NO REFUND WILL BE GIVEN FOR CANCELLATION

Cancellation Policy

1-2 week prior to arrival - full payment is required.
NO REFUND WILL BE GIVEN FOR CANCELLATION