Craggy Peaks

Terms & Conditions

Terms and Conditions

(These terms and conditions apply to the Bicheno Investment Pty Ltd (BI) and all of its trading entities including but not necessarily limited to: TasShacks, SeaStacks, Gaol House Cottages, Denison Rivulet Retreats, Forest House, Seaview Holiday Park, Silver Sands and Craggy Peaks)

These terms and conditions apply to all bookings for the provision of accommodation made with BI, either directly or via a third party. By making a booking for accommodation, guests warrant that they have read these terms and conditions and agree to be bound by them, subject to such changes as are notified to them. If the booking for accommodation is made through a third party, the terms and conditions of that third party also apply.

All accommodation is provided subject to availability.

Rates are per unit/cabin/room/site, per night based on two-person occupancy.

If your party consists of a greater number than has been allowed for in the booking (including infants), then we reserve the right to charge for the additional guests or cancel the booking, with any refund being at BI discretion.

Check-in time is from 2pm and before 6pm, and check-out time is normally before 10am on the day of departure. If you are arriving outside of check-in hours, It is important that you make prior arrangements for access. Tel: 03 6385 2032 or Book@TasShacks.com.au

Vaccinations - All our guests and visitors are required to have received their COVID-19 vaccinations unless an approved exemption is provided by a relevant authority.

Capacity Restrictions – We may be limiting the number of people allowed in each area. Please review any capacity signage supplied in each area.

Feeling Unwell – If you’re not feeling well, please return home and seek medical advice.

Late Check-In - If you are arriving after hours please ensure that you provide confirmation of vaccinations prior to check-in to avoid any delays.

Do’s and Don’ts

Here are a few do's and don'ts that apply during your stay at BI sites:

There is a speed limit of 10km around BI sites.
We reserve the right to refuse entry to any guests, and/or their visitors who do not respect or abide by our terms and conditions.
The operation of drones is only permitted at BI sites with prior written approval from management.
Please do not use massage or baby oil on the beds, or any bleaching agents on towels.
If any items are lost, damaged or broken during your visit, please advise us so that we can arrange a repair or replacement.
We reserve the right to charge visitors for any damage that occurs that we consider to be over and above normal wear and tear.
Guests are responsible for their own washing and drying of dishes at the end of their stay. We reserve the right to charge for additional time that this takes our housekeepers to complete, with a minimum fee of $25 being applied.
Some of our accommodation venues are dog friendly. If you are bringing your dog, you must abide by the terms and conditions of our pet friendly services. A copy is available on our website or by request.
When leaving the accommodation, please turn off all heaters and lights.
Lost keys will incur a charge for the cost of changing the locks & issuing new keys.
On arrival guests will be required to provide a valid credit card and photo identification to cover any Incidental charges.
Damage, breakages, theft and losses are the guests responsibility during their stay. Additional cleaning fees may apply as required.

Code of Conduct

Bicheno Investments Pty Ltd has a Code of Conduct that guests must adhere to at all times. The following behaviour is deemed unacceptable and is in breach of the Company’s Code of Conduct

Loud and abusive language, including verbal or physical behaviour towards staff, guests, animals or any other person or beingIntoxication and unsavoury behaviour
Unnecessary or inappropriate interaction with wildlife
Wilful damage or destruction of any property irrespective of the owner of said property
Any behaviour that poses a threat, either implied or real to others
Excessive noise
Smoking in rooms or any other building on the properties
Overcrowding of accommodation. The total number of guests cannot exceed the number of guests registered for the stay
Assault of any kind
Possession or consumption of any illegal material including but not limited to drugs, pornography and firearms.
Ignoring directions or instructions from management


Eviction or Cancellation Policy

In the unfortunate event that a guest is in breach of our Code of Conduct the Bicheno Investments Pty Ltd reserves the right to cancel a booking at any time and request the guest and their partners, friends and/or family leave the premises immediately.

In the event of an escalated dispute the Bicheno Investments Pty Ltd reserves the right to take whatever action is necessary to evict the guest and their partners, friends and/or family, which includes but may not be limited to seeking police intervention.

In the event of such action a guest may receive a banning notice issued by Bicheno Investments Pty Ltd and encompassing all its associated entities and properties.

It is entirely at the discretion of BI as to whether an evicted guest or a guest who has had their reservation cancelled due to a breach of the organisations Code of Conduct is eligible to receive a pro-rata or partial refund.

Dog Friendly
Dog Policy for Craggy Peaks

Here are the rules …

You must take absolute responsibility for your dog

Dogs are to be kept on leash at all times when outside.

Dogs are not to be allowed to chase, harm or otherwise disturb the livestock or native animals.

Dogs must be healthy and free from fleas, worms and other parasites.

Only house-trained dogs are allowed.

Dogs are not to be left alone inside or outside cabins.

At night dogs are to sleep inside.

Dogs are not allowed on beds.

Maximum number of dogs per cabin is two.

You are responsible for any damage incurred by your pet and cleaning/repair charges may apply.

Many thanks.

Internet
WiFi is available in public areas and is free of charge.

Parking
Free private parking is available on site (reservation is not needed).
 

Payment Policy

Payment Policy
We accept the following credit cards: Visa, Mastercard, Eftpos

By providing credit card details, guests warrant they have the authority to use the credit card and they authorise BI to charge the cost of their booking(s) to that credit card.

We reserve the right to charge the card that you provide at the time of booking, anytime within 7 days of your booking arrival date as per our cancellation policy

Cancellation Policy

Cancellation Policy

7 days or more prior to arrival: nil

6 days or less prior to arrival: agreed rate for one night per room cancelled.

This means that if you cancel less than 7 days of when you are to stay, a fee of one night will be charged to your credit card (per room booked).

Cancellations of bookings made within 24 hours of arrival: nil

No refund will be given for any unused services or non-arrival.

Please ensure that you abide by the latest Australian Covid 19 quarantine policy requirements. If you, or a member of your party test positive to Covid 19 prior to or during your stay please contact us to cancel or amend your reservation.
Note that our standard cancellation policy applies