Crosswinds Resort Suites

Terms & Conditions

BOOKING TERMS AND CONDITIONS

RATES AND DEPOSIT
• Rates quoted are in Philippine Pesos and are based on indicated room occupancy.
• Room rates quoted are specific to the dates of your stay. Should there be amendments to your arrival and/or departure dates, rates are subject to change.
• The Hotel shall require the guest to make payment equivalent to the full amount stated in the booking confirmation unless otherwise indicated or agreed upon.
• The Hotel shall collect a deposit for incidental charges via cash or credit card upon check-in.
• For reservations of ten (10) rooms and above, please email the Hotel’s Sales & Marketing Department at reservations@crosswindsresortsuites.com.
• Concessions may be extended to guests staying for thirty (30) consecutive room nights or more. From time to time, the Hotel runs extended stay promotions which guests may also avail of.
• Online payment is highly encouraged.

ELIGIBLE AGE FOR CHECK-IN & CHECK IN POLICY
• You must be at least 18 years of age to check-in and register for a room. The Hotel will only be allowing guests from 15 to 65 years old following the Locaal Government Unit's memorandum.
• Body temperature check must be done before proceeding to the Front Office area. Body temperatures exceeding 37.5 will not be allowed to enter the establishment.
• Health declaration forms that are accessible through QR codes must be signed.
• Sanitizing shoes by stepping on the sanitation mats is required.
• Physical distancing shall be observed.
• Face mask and face shield should be worn upon entering the hotel.
• Showing guests around the room is prohibited. Luggage assistance is allowed but physical distancing and compliance to protocol must be observed.

CHECK-IN AND CHECK-OUT TIME
• Check-in time is at 1500H and check-out time is at 1200H; unless otherwise approved by Hotel.
• A local, valid government-issued identification (for local guests) or passport (for foreign guests) is required upon check-in. The Hotel reserves the right to refuse check-in should the guest fail to comply.

EARLY ARRIVAL AND LATE DEPARTURE
• Early check-in is not allowed to ensure that the room will be well sanitized.
• Should you arrive early in the morning or the night prior to your check-in date, you are advised to consider making a reservation for the evening prior to your arrival in the event that the Hotel is fully booked and early check-in cannot be accommodated.
• Please inquire with the Front Desk regarding the availability of late check-out at least 24 hours prior to departure; charges may apply.

CREDIT CARD INFORMATION
• A valid credit card of the registered guest is required to secure the room reservation.
• The Hotel accepts Visa, Mastercard, American Express, JCB, Diners, and Union Pay.
• For non-Philippine issued credit cards, exchange rates are applicable at the time of reservation but are subject to currency fluctuations and billing will be at the prevailing exchange rate upon completion of your stay.

CANCELLATION POLICY
• With the exception of non-cancellable bookings, cancellations and amendments to your reservation must be made 72 hours (by 1500H Philippine local time) prior to your arrival date or refund of the paid amount shall not be granted.
• In-house guests who decide to shorten their stay shall not be refunded payment for unused room night/s.

NO SHOW POLICY
• Guests who do not arrive within 24 hours of the expected check-in date and time shall not be refunded payment of the booking.
• The Hotel reserves the right to release the booking if the guest does not arrive within the given time frame without prior notice.

ADDITIONAL CHARGES
• Fees may be applied for special requests such as an additional guest in the room, bed, amenities, and others.

FURTHER INFORMATION
• No gatherings, parties or illegal activities are allowed. The Hotel reserves the right to evict any additional occupants in the room.
• In compliance with government ordinance, the Hotel has a strict non-smoking policy. The Hotel reserves the right to charge guests for violations and/or damages.
• This reservation is non-transferrable and no name change is allowed unless otherwise indicated or agreed upon.
• In proceeding with this reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay shall be subject to the Hotel’s standard terms & conditions and house rules.
• The Hotel reserves the right to cancel any reservation if it is of the opinion that the information provided is falsified or incomplete.
• The Hotel reserves the right to amend and/or change these terms & conditions at any time without prior notice.
• You shall indemnify and hold the Hotel harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of and/or in connection
with the acceptance of the reservation by the Hotel.
• The Hotel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the Hotel.
• The reservation and the terms & conditions set forth shall be governed in accordance with the laws of the Republic of the Philippines.

Payment Policy

TO GUARANTEE VIA BANK DEPOSIT - 100% of your total reservation should be settled Two (2) days after making the reservation/s. Deposit is non refundable but can be rebooked for bookings covered of 7 days cancellation period. For bookings less than 72 hours (by 1500H Philippine local time), deposit is non refundable and non amendable.
TO GUARANTEE VIA CREDIT CARD- Fill out and sign attached Autodebit form and send via Fax/Email, Credit Card will be Pre-authorized 100% of the total booking Thirteen (13) days prior the date of the arrival, for bookings less than 72 hours (by 1500H Philippine local time) (, Credit card will be Pre-authorized 100% on the booking date.

For Bank Deposit Payments:
Bank : BDO
Account Name : Vista Hospitality Management Corp.
Account Number: 000628026958

For Credit Card Payments: fill out the below form and send to reservations@crosswindsresortsuites.com

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CREDIT CARD AUTHORIZATION AND ASSUMPTION OF LIABILITY FORM

Kindly complete, sign and send back this form to us with a clear photocopy of your credit card and any government issued ID to ensure prompt processing of your application.

Name Embossed on the Credit Card: _______________________________________________________
Credit Card Type: Visa ( ) or Master Card ( )
Card Expiry Date: _______________________________
Credit Card Number: _______________________________
Contact Nos.: _______________________________
Email-address: _______________________________

Rate Information and Approved Charges:

Name of Hotel Occupant/s: _______________________________ _______________________________

Date of Arrival: _______________________________
Date of Departure: _______________________________
Total Number of Nights Stay: ________ Total Number of Rooms: _________ Room Rate: ____________
( ) All Charges ( ) Rooms Only
( ) Others, please specify _______________________________
Total Charges in Philippine Peso: _______________________________

I certify that all information is complete and accurate. I hereby authorized, VISTA HOSPITALITY MANAGEMENT CORP./CROSSWINDS TAGAYTAY (CROSSWINDS RESORT SUITES) to debit my credit card for this transaction Thirteen (13) days prior the date of the arrival/booking date. Should transaction be declined, I will be notified and will have to submit a new Authorization form/ settle via bank deposit, otherwise booking will be cancelled.

______________________________
Cardholder’s Signature
over Printed Name Date

* Please attached 2 valid IDs

Cancellation Policy

Bookings failed to settle payment on the given option date shall be automatically released and will be subject to availability.

Note: Please call or email reservations office for rebooking.

• With the exception of non-cancellable bookings, cancellations and amendments to your reservation must be made 72 hours (by 1500H Philippine local time) prior to your arrival date or refund of the paid amount shall not be granted.
• In-house guests who decide to shorten their stay shall not be refunded payment for unused room night/s.

Important note: In case of calamities and such, only modification of booking is allowed without any refund / charge back.