Deja Vu Palm Cove

Rating
4.5 stars
Prices will be charged in Australia Dollars Full Rate Sun 21 Oct 2018 Mon 22 Oct 2018 Tue 23 Oct 2018 Wed 24 Oct 2018 Thu 25 Oct 2018 Fri 26 Oct 2018 Sat 27 Oct 2018 Sun 28 Oct 2018 Mon 29 Oct 2018 Tue 30 Oct 2018 Wed 31 Oct 2018 Thu 01 Nov 2018 Fri 02 Nov 2018 Sat 03 Nov 2018

Deja Vu 7 Night minimum Stay

Photos Details
Book $500 Enquire Enquire Enquire Enquire 300 300 300 300 Enquire Enquire Enquire Enquire Enquire Enquire

Deja Vu 5 Night Minimum Stay

Photos Details
Book $550 Enquire Enquire Enquire Enquire 325 325 325 325 Enquire Enquire Enquire Enquire Enquire Enquire

Deja Vu 3 Night Minimum Stay

Photos Details
Book $560 Enquire Enquire Enquire Enquire 500 500 500 500 Enquire Enquire Enquire Enquire Enquire Enquire
Move the mouse over the price for inclusions, occupancy and minimum stay

Property Information

Deja Vu Palm Cove
+61-4-178-108-47
+61-4-178-108-47
49A Cedar Road
Palm Cove QLD 4879 Australia

Welcome to Deja Vu Palm Cove
Located at 49A Cedar Rd, Palm Cove. Far North Queensland.
“Dress Circle of Palm Cove” is the new Deja Vu, your own private beach house, luxury accommodation.
5 minute walk to the jetty, esplanade, beach, restaurants, cafe's & shopsDesigner Furniture
Completely PRIVATE bespoke luxury Beach house
FREE Unlimited Wifi
13 m Crystal Clear private lap pool
3 King bedrooms or 2 Kings & 2 King singles
2 bathrooms,3 toilets
Balinese pavilion
Intimate double day bed
Convenient outside kitchen patio entertaining area flowing into the open plan living/dining area for a great holiday experience
Weber Q BBQ
Friendly Owner/Operator
Deja Vu fits all categories, vacation house, vacation rental, vacation home, apartment & villa, therefore being quality accommodation in Palm Cove
Quiet location

Property Features

  1. Non-Smoking Rooms
  2. Outdoor Swimming Pool
  3. Iron/Ironing Board
  4. Free Parking
  5. Air Conditioning
  6. BBQ Area
  7. Kitchenette
  8. Security Parking
  9. Free WiFi
  10. Broadband Internet Access
  11. WiFi Internet
  12. On-site undercover parking
  13. Fresh linen supplied
  14. Guest Laundry
  15. Drying Room

Accommodation Details

Deja Vu 7 Night minimum Stay Book

Located at 49A Cedar Rd, Palm Cove. Far North Queensland.
“Dress Circle of Palm Cove” is the new Deja Vu, your own private beach house, luxury accommodation.
5 minute walk to the jetty, esplanade, beach, restaurants, cafe's & shopsDesigner Furniture
Completely PRIVATE bespoke luxury Beach house
FREE Unlimited Wifi
13 m Crystal Clear private lap pool
3 King bedrooms or 2 Kings & 2 King singles
2 bathrooms,3 toilets
Balinese pavilion
Intimate double day bed
Convenient outside kitchen patio entertaining area flowing into the open plan living/dining area for a great holiday experience
Weber Q BBQ
Friendly Owner/Operator
Deja Vu fits all categories, vacation house, vacation rental, vacation home, apartment & villa, therefore being quality accommodation in Palm Cove
Quiet location

  1. Non-Smoking
  2. Fridge - Fullsize
  3. Bath
  4. Tea/Coffee Making
  5. Verandah
  6. Dishwasher
  7. Air-conditioning
  8. Small Balcony
  9. CD Player
  10. Cots Available
  11. One King Bedroom
  12. Fully equipped kitchen
  13. Iron/Ironing board
  14. Large Balcony/Terrace
  15. Lounge Area
  16. 2 King Beds
  17. Shower - separate
  18. Sofa Bed
  19. Ceiling Fans
  20. Washer and Dryer
  21. Outdoor Setting
  22. Alarm Clock
  23. King / 2 single beds
  24. Laundry Facilities
  25. Microwave
  26. DVD Player
  27. Hairdryer
  28. Broadband Internet Access
  29. Television
  30. Wireless Internet
  31. Oven
  32. Balcony
  33. Stairs
  34. Toaster
  35. Dining Setting
  36. En-Suite Bathroom
  37. Barbeque
  38. Kitchen
  39. Complimentary toiletries
  40. Mountain View
  41. 2nd bathroom
  42. High Chair Available
  43. Stove top
  44. Linen and Towels Provided

Deja Vu 5 Night Minimum Stay Book

Located at 49A Cedar Rd, Palm Cove. Far North Queensland.
“Dress Circle of Palm Cove” is the new Deja Vu, your own private beach house, luxury accommodation.
5 minute walk to the jetty, esplanade, beach, restaurants, cafe's & shopsDesigner Furniture
Completely PRIVATE bespoke luxury Beach house
FREE Unlimited Wifi
13 m Crystal Clear private lap pool
3 King bedrooms or 2 Kings & 2 King singles
2 bathrooms,3 toilets
Balinese pavilion
Intimate double day bed
Convenient outside kitchen patio entertaining area flowing into the open plan living/dining area for a great holiday experience
Weber Q BBQ
Friendly Owner/Operator
Deja Vu fits all categories, vacation house, vacation rental, vacation home, apartment & villa, therefore being quality accommodation in Palm Cove
Quiet location

  1. Non-Smoking
  2. Fridge - Fullsize
  3. Bath
  4. Tea/Coffee Making
  5. Verandah
  6. Dishwasher
  7. Air-conditioning
  8. Small Balcony
  9. CD Player
  10. Cots Available
  11. One King Bedroom
  12. Fully equipped kitchen
  13. Iron/Ironing board
  14. Large Balcony/Terrace
  15. Lounge Area
  16. 2 King Beds
  17. Shower - separate
  18. Sofa Bed
  19. Ceiling Fans
  20. Washer and Dryer
  21. Outdoor Setting
  22. Alarm Clock
  23. King / 2 single beds
  24. Laundry Facilities
  25. Microwave
  26. DVD Player
  27. Hairdryer
  28. Broadband Internet Access
  29. Television
  30. Wireless Internet
  31. Oven
  32. Balcony
  33. Stairs
  34. Toaster
  35. Dining Setting
  36. En-Suite Bathroom
  37. Barbeque
  38. Kitchen
  39. Complimentary toiletries
  40. Mountain View
  41. 2nd bathroom
  42. High Chair Available
  43. Stove top
  44. Linen and Towels Provided

Deja Vu 3 Night Minimum Stay Book

Located at 49A Cedar Rd, Palm Cove. Far North Queensland.
“Dress Circle of Palm Cove” is the new Deja Vu, your own private beach house, luxury accommodation.
5 minute walk to the jetty, esplanade, beach, restaurants, cafe's & shopsDesigner Furniture
Completely PRIVATE bespoke luxury Beach house
FREE Unlimited Wifi
13 m Crystal Clear private lap pool
3 King bedrooms or 2 Kings & 2 King singles
2 bathrooms,3 toilets
Balinese pavilion
Intimate double day bed
Convenient outside kitchen patio entertaining area flowing into the open plan living/dining area for a great holiday experience
Weber Q BBQ
Friendly Owner/Operator
Deja Vu fits all categories, vacation house, vacation rental, vacation home, apartment & villa, therefore being quality accommodation in Palm Cove
Quiet location

  1. Non-Smoking
  2. Fridge - Fullsize
  3. Bath
  4. Tea/Coffee Making
  5. Verandah
  6. Dishwasher
  7. Air-conditioning
  8. Small Balcony
  9. CD Player
  10. Cots Available
  11. One King Bedroom
  12. Fully equipped kitchen
  13. Iron/Ironing board
  14. Large Balcony/Terrace
  15. Lounge Area
  16. 2 King Beds
  17. Shower - separate
  18. Sofa Bed
  19. Ceiling Fans
  20. Washer and Dryer
  21. Outdoor Setting
  22. Alarm Clock
  23. King / 2 single beds
  24. Laundry Facilities
  25. Microwave
  26. DVD Player
  27. Hairdryer
  28. Broadband Internet Access
  29. Television
  30. Wireless Internet
  31. Oven
  32. Balcony
  33. Stairs
  34. Toaster
  35. Dining Setting
  36. En-Suite Bathroom
  37. Barbeque
  38. Kitchen
  39. Complimentary toiletries
  40. Mountain View
  41. 2nd bathroom
  42. High Chair Available
  43. Stove top
  44. Linen and Towels Provided

Terms & Conditions

Deja Vu Palm Cove Booking Terms and Conditions & Privacy Policy

Booking Terms & Conditions of the holiday letting as agreed to and confirmed by payment of deposit/bond or total fee are as follows:

A deposit of 25% (non refundable) is required to confirm your booking.
Full payment of accommodation plus $500 Bond is due 60 days prior to your arrival. (ie 100%) must be paid to confirm your booking.

Bond
$500 Bond is due 60 days prior to your arrival. (ie 100%) must be paid to confirm your booking.

Quotations
Are subject to availability and are not guaranteed until receipt of the deposit, confirmed in writing. All care is taken when quoting however if there is a miss-quote or an incorrect price advertised the owner reserves the right to refuse the booking or terminate the agreement.

Booking requests
Are subject to availability and confirmation in writing.

Usage/NO functions
The premises are let to you for holiday purposed ONLY and only for the period stated on the receipt. NO weddings, parties, or large gatherings are allowed. The number of people occupying the premises must not exceed the number of people that were initially booked and/or had beds provided for.

Check In/Check Out
Check In is at 2.00pm unless otherwise agreed upon. For an early arrival, contact the property well before arrival to request an early check-in. Check Out is 10am. Upon availability late check out may be arranged for a fee agreed in writing. Failure to adhere to these procedures could result in the incurring of additional costs.

Breakages
You are responsible for leaving the property in the state in which you found it on arrival. All breakages or losses must be reported to the owner and paid for immediately. The total cost of making good any other damage or loss to the property, garden or contents will be charged for using the credit card provided for payment (or left for security). Please note this includes the removal of consumable items from the property which are provided for guest use whilst in-house and are not intended as individual use presentations
(examples include laundry powder, dishwashing liquid, toiletries provided in dispensers etc).

Dissatisfaction
Should you have any maintenance issues please contact Déjà vu Meet & Greet immediately so that it can be rectified in a timely matter. No refund or change of property will be possible once your booking is confirmed. Déjà Vu does not accept liability for changes made due to renovation, alteration and refurbishing of the property. Please be mindful of any maintenance reported to us, as any issues which are user error will be charged to your credit card. We endeavour to keep our website updated at all times.

Key Return
Keys are to be collected from and returned to the onsite Key Box on departure.

Losses
It is our policy to have all locks changed if keys or are lost or not returned. All associated costs will be charged to the credit card provided for payment (or left for security) if this occurs. Similarly any remote controls will be replaced at your cost if lost or not returned.

There will be a minimum charge of $50.

NO Smoking/ NO Pets
Déjà Vu is a No Smoking Property. Pets are not allowed on or about the premises.

A Penalty of $1000 will be applied and you will have to vacate the property immediately.

Rubbish
Please put out your BIN on Monday night
Rubbish bins (green lid bins) are emptied on each Tuesday. Recycle bins (large yellow lid bin) are emptied every Tuesday on a fortnightly basis. All rubbish and recyclables must be placed in the necessary bins and not left in the premises. Failure to comply will result in a fee of $50 per bin being charged for additional rubbish collection. For your own comfort and the next guest please place smelly rubbish (Fish/Prawn/Meat scraps/overflow of Nappies) in the TOWN BIN positioned near bus stop on your direct walk to the street. This will be appreciated and make life easy for all.

Air Conditioners
Queensland Ergon Electricity recommends your Air Conditioner is designed to work best at the optimum temperature of 25 degrees AUTO (If it was 16 degrees outside you would put a jumper and the heater on)

Locked cupboards
Entry to locked cupboards and/or sheds is strictly prohibited. Breach of this condition may result in forfeit of bond.

Inspection
In the event of the property being offered for sale, the occupier agrees to allow the owner or his agent to inspect the property with prospective purchasers during reasonable hours and by prior appointment.

Departure
Deja Vu is to be vacated by 10am on the day of departure. (Penalty is an extra nights accommodation)

Guest charges
Standard cleaning services on your departure are included in your rates. Guests are expected to leave the properties in a neat and tidy state. However there is a standard rate to clean the property, in the event it goes over you will be charged the outstanding balance. This will be deducted from your bond or if greater than the bond charged to the credit card provided for payment (or left for security) at the discretion of Déjà Vu.

You must keep the premises clean and in good condition and repair. Please note that the Weber Q needs to be left in a clean state. If any article of furniture and effects or fittings eg: Beach Towels becomes damaged, lost or taken during the period of occupation, you will be responsible for reimbursement and/or replacement. The amount will be deducted from the bond, and if the amount exceeds the bond, payment will be taken from your credit card or an invoice will be sent to you for payment within 7 days. If you fail to make payment we will seek legal action and you will be refused future accommodation.

Reasonable usage of electricity, gas any other utilities or services (including internet if available) provided at the property are included in your rates. Excessive use (more than a 30% increase compared to similar periods) of any of these utilities or services may be charged for using the credit card provided for payment (or left for security). If charges are passed onto the Guest, evidence of charges will be provided on request.

Properties which provide local telephone calls included in the rate, do so for up to 6 calls per day. Costs for additional calls may be passed onto guests.

Déjà Vu or the owner of the property is not liable for loss to you of any personal belongings while you are in the property. Guest items found by our cleaning staff are kept in storage for 6 weeks before discarding. It is the guest’s responsibility to follow up any items that may have been left behind at the property. We request that guests send a reply paid envelope in order for us to return the items.
Additional administrative and/or call out charges may be charged if we are required to oversee a breach of Guest Terms & Conditions or attend the property for any other reason apart from scheduled visits.

Monday to Friday 9:00am – 5:30pm costs apply as follows:

Call outs to properties are charged at a minimum of $90 which covers up to 2 hours including travel travel time and costs, and $45 per hour applies thereafter
Administrative costs are charged at $45 per hour
Premiums are charged at 125% for Saturdays, 250% for Sundays and 275% for Public Holidays
Instructions/Manuals for how to use the electrical appliances and internet (if internet provided) are provided at the property in the bottom drawer of the kitchen bench. If you require assistance with anything, please call your Meet & Greet representative. Before sending a technician, we will firstly trouble shoot with you over the phone to resolve the issue. If we are not successful, we can then organise a technician to come to the property. However, please note that if the issue is determined to be user error, we reserve the right to pass the charges onto you.

House Rules
The number of guests staying at the property must not exceed the number agreed to in the booking details. In the event that any additional persons stay at the property, an additional fee will be charged according to our usual rates and/or we reserve the right to terminate the booking without refund.
Deja Vu properties are No Pets & NON-smoking indoors. We reserve the right to terminate a guest’s stay without refund if we become aware of guest’s or friend’s of guests smoking indoors. A penalty of $1000 will also apply.
Children’s Rules: No Biro’s, Textas, Play Dough, Paint & Crayons allowed
You will agree to any other reasonable house rules which may be made available to you at the property.
In the case of Déjà Vu properties which are part of a residential apartment complex, guest are required to enter and exit the property quietly.
For all properties, the noise level must be inaudible from neighbouring properties between 10pm and 8am Sun-Thu, and between 11pm and 9am Fri-Sat.
All guests are expected to behave in a manner that does not cause distress to neighbours or interfere in any way with their right to enjoy their properties. We reserve the right to remove guests who do not adhere to this code of behaviour. In these cases, no refund will be due, and we will not be responsible for finding or funding alternate accommodation, nor will we be responsible for any other associated costs.
Guests may not engage in any illegal activity at the property.
The owner or the manager of the property may need access to the property occasionally. We will notify you by email or phone at least 24 hours prior, unless we have made verbal arrangements or it is a matter of urgency. If however we have reason to believe that the property is being used for any reason that contravenes our terms and conditions we reserve the right to enter the property without notice.
Upon Leaving the Property:

Déjà Vu is to be vacated by 10am on the day of departure
Guests are asked to empty the bins and put rubbish in the appropriate waste disposal.
Guests must ensure that all air conditioners and lights are switched off and that all doors are closed and locked. Please place the keys back into the key box.
If you require assistance with anything, please call your Meet & Greet representative
.
Complaints

You should not wait until you return home before complaining about any matter as no inspection can be carried out when others are occupying the property. We welcome hearing from you in relation to any complaints or concerns and prefer that you phone us immediately so that matters can be resolved quickly. The place of law is Queensland and the courts of Queensland have exclusive jurisdiction.

Termination
Your occupation of the property may be terminated by Deja Vu without notice in the event that you breach any material term or condition or in the event that any amount due is not paid.

Disclaimer
Deja Vu enters into this agreement on behalf of the owner of the property and is not liable to you in relation to the property or any services. Information on websites, brochures or any written or verbal material supplied as at the time of compilation has had due care and responsibility to verify and check, however, as this information is subject to change, it accepts no responsibility for any inaccuracy in pricing or miss-description contained in the publications.

Whilst all measures are taken to avoid any property being misrepresented by the property owner, Déjà Vu is in no way liable for any advertising misrepresentations as property owners are solely responsible for the accuracy of their listings and information.
Neither Deja Vu nor the owner of the property can be held responsible for failure or interruption to power or services to the property for reasons beyond our control.

To the fullest extent permitted by law, Deja Vu and the owner disclaim all warranties in relation to the provision of services and the use of the property, and otherwise our liability is limited at our option to the supply of the relevant services again or the payment of the cost of having services supplied again.

Neither Deja Vu nor the owners are liable for any indirect, incidental, special and/or consequential damage or loss of profits which result from use of the property and services provided to you.

Deja Vu reserves the right to relocate a booking to an alternative property of similar standard and location at any time. In this instance, guests will be offered either a full refund OR asked to confirm their stay at the alternative property if available at the time.

Deja Vu do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force of nature or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents, theft to or failure of machinery or equipment or industrial action.

PRIVACY POLICY
Last updated 22nd July, 18
We are serious about protecting the privacy of our users. This Privacy Policy describes how we use and protect your personal data. It applies to Deja Vu Palm Cove Group, any subdomains thereof and any other websites where this policy is linked to in the footer of the page and any mobile application of such Deja Vu group websites (which we have collectively called the “Site” in this policy).

The Site is operated by Don & Robyn Maddern owners of the Holiday rental accommodation known as Deja Vu Palm Cove. The terms “users” or “you” as used in this Privacy Policy, refer to Travellers, who use the Site to look for properties to let, property owners and managers who list properties for let on the Site and other users who use software or other tools or services we provide on a Site. It also applies to other visitors to our site – for example those applying for a job through the Site.

We use information collected about you as explained in this Privacy Policy. The Site may contain links to third parties’ websites. We’re not responsible for the privacy practices or the content of those websites. The Site may also contain links to terms and conditions and privacy policies of third party providers who provide tools or services on a Site. Therefore, please read carefully any privacy policies on those links or websites before either agreeing to their terms or using those tools, services or websites.

By providing information to us when searching for a property, using any tool or service on a Site or otherwise using the Site, you expressly agree to this Privacy Policy and our terms of use. This Privacy Policy was last updated on the date set forth above and applies from that date. We may occasionally amend this Privacy Policy to reflect regulatory requirements, advances in technology, Site updates and changes in our information collection and disclosure practices. Any new policy will automatically be effective when it is published on a Site. You should therefore return here regularly to view our most up to date Privacy Policy. You should also print a copy for your records.

Who processes your personal data, and where?
Your personal data (also referred to as personal information) – that is, data that identifies you, or from which you are reasonably identifiable – will be collected, processed, stored and used by us.

We do not knowingly collect or process data from anyone under the age of eighteen (18) years old.

Deja Vu group sites may also use Google Analytics to gather statistics on site usage. This may involve the use of cookies. There are more details in our Cookie Notice and in Google’s own privacy policy. Google may aggregate data they collect from their various services including Google Analytics, Google Translate, Google Maps and YouTube. You acknowledge and accept that Déjà vu Group has no control over Google’s data collection. We strongly advise you to look at Google’s privacy policy for details of their data collection practices. You can find more information about how Google uses data here: https://www.google.com/policies/privacy/partners/. If you want to opt out from Google Analytics, please check here: https://tools.google.com/dlpage/gaoptout.

The information we gather
At various times you may give your personal data to us. For example, in order to send a booking request or inquiry from you we may need to know all or some of the following: your full name, address, telephone number, e-mail address, your current location, and, in the case of a listing, a method of payment. You may also give personal data to us at other times, such as when registering on the Site or when submitting a listing for a property. We also receive your personal information when you set up financial account information for payment processing. You do not have to provide your personal information to us, but if you don’t do so we may not be able to provide some of the goods or services that you have requested from us. We may also gather information from cookies or web beacons. You can find out more about how they operate in the relevant section of this policy below. We also collect IP addresses, mobile device identifier details, your location, navigation and click-stream data, the time of accessing the Site, homes you viewed, what you searched for, the duration of your visit, and other details of your activity on the Site. If you ask us to connect with other sites (for example if you ask us to connect with your Facebook account) we may get information about you that way too. In connection with electronic communications we facilitate through a Site, we use electronic or manual checks to monitor such communications for trust and security purposes. For further details on how we collect personal data, see Surveys and Communications below. We obtain data from you either by you inputting your personal details, by the automatic collection of information about you as you use the Site, when we speak to you, or from third parties. Third party information may include financial information from our payment processor partners that we use to update our records and to prevent and detect fraud, information from your mobile provider if you are accessing the Site over a mobile device or information from a third party such as a social media or travel opinions site where you have asked us to share your data with them.

How we use your personal data
Our primary purpose in collecting your personal data is to provide you with the services you request and those which we believe will optimise your use of the Site. You agree that we may use your personal data for the following purposes:

For the services provided on the Site or to support your request;
To contact you from time to time with user or service updates;
To send other messages that help us provide our services on the Site;
To assist people you have done (or have agreed to do) business with. For example if you are an owner and a Traveller who has booked or inquired with you needs your details we may pass them on. If you are a Traveller and an owner you have booked with needs to contact you we may give them your details;
To customize, measure, report on and improve our services, content and advertising;
To promote services related to the Site or those of Deja Vu group and/or our affiliates;
To compare information for accuracy, update our records, and verify it with third parties;
To prevent, investigate or prosecute activity we think may be potentially illegal, unlawful or harmful; and
To enforce our Privacy Policy and/or our Terms and Conditions or any other purpose referenced herein or therein.
We collate statistics about site traffic, sales and other commercial information which we pass onto third parties to assist us with improving the services we provide to you. We also use demographic information to tailor the Site and we share that information with third parties so that they can build up a better picture of our customer base and general consumer trends.

How We May Disclose Your Personal Data
We may disclose your personal data to enforce our policies, or where we are permitted (or believe in good faith that we are required) to do so by applicable law, such as in response to a request by a law enforcement or governmental authority, or in connection with actual or proposed litigation, or to protect our property, people and other rights or interests.

We may also share your personal data with:
one of our partners if you’ve requested their services or if you’ve requested to be provided with information by them;
the provider behind Deja Vu’s group Liability Insurance, including Traveller information related to covered stays;
another member if you have done business with them;
a third party performing services on our behalf, such as to process payments;
companies in the Deja Vu group and/or affiliates; or
other companies or business entities, for example if we are thinking of a merger with or sale to that company or business entity;
other companies we work with to feature all or part of the property listings or otherwise provide promotional or other services related to our or Deja Vu group’s business. This might include featuring your listings and photographs on other websites;
any third party you have asked us to share your personal data with – such as Facebook if you have asked us to connect with your Facebook account; or
any legal or governmental entity pursuant to a subpoena or other legal request, or as necessary to remit certain taxes in the course of processing payments.
You may have accessed our Site through a hyperlink from the website of one of our partners. If so, you consent to your personal details and purchase information, including behavioural patterns, being shared with that trading partner in accordance with our contractual relationship with them.

In the event that any part of the Deja Vu group is sold, or some of its assets transferred to a third party, your personal information, as a valuable asset, may also be transferred. Potential purchasers and their advisors may have access to data as part of the sale process. We will request the acquiring party to follow the practices described in this Privacy Policy with respect to previously collected information. Nevertheless, we cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Privacy Policy. Similarly, your personal information may be passed on to a successor in interest in the unlikely event of a liquidation, bankruptcy, or administration. Our customer database could be sold separately from the rest of the business, in whole or in a number of parts. It could be that the purchaser’s business is different from ours, too.

Communications
We may offer different communications from time to time intended to enhance the services we or they offer. Users may cancel their subscription to these communications at any time, although it may take a short while for the changes in your preferences to become effective.

Surveys
We also use surveys to collect information about our users. From time to time, we request users’ input in order to evaluate potential features and services. The decision to answer a survey is completely yours. We use information gathered from surveys to improve our services.

Games
From time to time we may provide games on the Site. These games may allow for connectivity with other users or third parties. The rules for each game will specify how the information gathered from you will be used and disclosed if it is different than as described in this Privacy Policy. If that is the case you consent to your personal data being used and transferred accordingly.

Mobile Applications
When you download or use apps relating to our websites, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services. If you have questions about how to disable your device’s location services, we recommend you consult your device’s manual, or contact your mobile service carrier or your device manufacturer.

Telephone Calls
As well as collecting data online and from correspondence we may also speak with you face to face (for example at a Summit or other conference) or by telephone. We may record telephone conversations for quality assurance and training purposes. This Privacy Policy also governs those recordings and we keep this data in the same way that we keep other data. Recordings of calls may also be transferred to locations or processed worldwide.

Inquiries and other Electronic Communications
Travellers may send inquiries to property owners or managers via clickable links on the listings on a Site. Further, Travellers and property owners or managers may communicate with each other via tools on a Site. If you choose to send an inquiry or booking request through these links, your personal information, including your email address and any other information you supply (unless the Site specifies otherwise), will be visible to the property owner or manager in question so that they might reply directly to you. Your details may also be sent to us and we have access to those communications even if you contact the property owner or manager directly. If property owners or managers and Travellers further engage in communications through a Site, we also have access to those communications, which we monitor for compliance and security purposes. Additionally those inquiries and messages may be hosted on, be processed by or transmit through our servers. If you engage in such communications and call the other party, you may be asked to leave a return telephone number. Do not share information in the e-mail or phone call that you are not prepared to allow such person and Déjà Vu group to have, including, but not limited to, credit card and bank account information. In addition, inquiries and messages can be sent to the individual member you selected and to our system. Our customer service team may share such communications with property owners or managers. We may also from time to time, use third party e-mail servers to send and track receipt of such communications, and analyse the pattern of such communications for trust and security purposes as well as to gather data, such as inquiry and booking data (on an anonymous basis), to assist us in better understanding our business.

How Do We Protect Your Personal Information Once We Have It?
We take reasonable technical and organisational measures to guard against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no system is completely secure, we believe the measures implemented by the Site reduce our vulnerability to security problems to a level appropriate to the type of data involved. We have security measures in place to protect our user database and access to this database is restricted internally. However, it remains your responsibility:

To protect against unauthorized access to your use of the Site;
To ensure no one else uses the Site while your machine is logged on to the Site (including by logging on to your machine through a mobile, Wi-Fi or shared access connection you are using);
To log off or exit from the Site when not using it;
Where relevant, to keep your password or other access information secret. Your password and log in details are personal to you and should not be given to anyone else or used to provide shared access for example over a network; and
To maintain good internet security. For example if your email account or Facebook account is compromised this could allow access to your account with us if you have given us those details and/or permitted access through those accounts. If your email account is compromised it could be used to ask us to reset a password and gain access to your account with us.
You should keep all of your account details secure. If you think that any of your accounts has been compromised you should change your account credentials with us, and in particular make sure any compromised account does not allow access to your account with us. You should also tell us as soon as you can, so that we can try to help you keep your account secure and if necessary warn anyone else who could be affected.

If you have asked us to share data with third party sites, however (such as Facebook) their servers may not be secure. Payment card and bank account information is generally stored by our payment processing partners and we contractually require them to keep that data secure. We also use third parties to help us optimize our Site flow, content and advertising (see below).

Note that, despite the measures taken by us and the third parties we engage, the Internet is not secure. As a result others may nevertheless unlawfully intercept or access private transmissions or data.

What are Cookies, Web Beacons and Clear GIFs and Why Do We Use Them?
A “cookie” is a small file placed on your hard drive by some of our web pages. We, or third parties we do business with, may use cookies to help us analyse our web page flow, customise our services, content and advertising, measure promotional effectiveness and promote trust and safety. Cookies are commonly used at most major transactional websites in much the same way we use them here at our Site.

You may delete and block all cookies from this site, but parts of the site will not work. We want to be open about our cookie use.
Even if you are only browsing the Site, certain information (including computer and connection information, browser type and version, operating system and platform details, and the time of accessing the Site) is automatically collected about you. This information will be collected every time you access the Site and it will be used for the purposes outlined in this Privacy Policy.

You can reduce the information cookies collected from your device. An easy way of doing this is often to change the settings in your browser. If you do that you should know that (a) your use of the Site may be adversely affected (and possibly entirely prevented), (b) your experience of this and other sites that use cookies to enhance or personalize your experience may be adversely affected, and (c) you may not be presented with advertising that reflects the way that you use our and other sites. You find out how to make these changes to your browser at this site: www.allaboutcookies.org/manage-cookies/. Unless you have adjusted your browser settings so that it will refuse cookies, our system will send cookies as soon as you visit our Site. By using the Site you consent to this, unless you change your browser settings.

We gather and share information concerning the use of the Site by property owners and managers and Travellers with one or more third-party tracking companies for the purpose of reporting statistics. To do this, some of the pages you visit on our Site use electronic images placed in the web page code, called pixel tags (also called “clear GIFs” or “web beacons”) that can serve many of the same purposes as cookies.

Web beacons may be used to track the traffic patterns of users from one page to another in order to maximize web traffic flow. Our third-party advertising service providers may also use web beacons to recognize you when you visit the Site and to help determine how you found the Site.

Your browser or device may include “Do Not Track” functionality. Our information collection and disclosure practices, and the choices that we provide to visitors, will continue to operate as described in this Privacy Policy, whether or not a Do Not Track signal is received.

Phishing or False emails
If you receive an unsolicited email that appears to be from us or a property owner or manager that requests personal information (such as your credit card, login, or password), or that asks you to verify or confirm your account or other personal information by clicking on a link, that email was likely to have been sent by someone trying to unlawfully obtain your information, sometimes referred to as a “phisher” or “spoofer.” We do not ask for this type of information in an email. Do not provide the information or click on the link.

Please contact us at info@dejavupalmcove.com.au if you get an email like this.

Job applicants, current and former employees
If you use the Site to apply to work with us, we will use the information you supply to process your application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference, will not do so without informing you beforehand unless the disclosure is required by law. Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalized statistical information about applicants to help inform our recruitment activities. Deja Vu is headquartered in Australia and employee and recruitment data is held there. By submitting an application to us, you acknowledge and agree that personal information contained in your application may be transferred outside the country in which you reside, and that you consent to any transfer of information outside the country in which you reside. These countries may not have similar data protection laws to those that apply in your country and may not offer the same level of protection as in other parts of the world, such as the European Union. However, if we transfer your personal data outside your country in this way, we will take steps to try to ensure that your privacy rights are protected in compliance with applicable data protection law and this Privacy Policy.
Once a person has taken up employment with us, we will compile a file relating to their employment. At that stage we will give you more details about how we hold employee details.

How do I correct or update my information?
If you are a traveller, the best way of seeing any personal information processed by us is to log on to your account by using the ‘Owner Login’ tab at the top of the screen. You can see your basic details and correct or update them there at any time to suit you. We also want to give you the opportunity to identify any inaccuracies in any other information we hold about you. Where possible, if we’re told about the inaccuracy of any personal information, we will make appropriate corrections. You can ask to see, update or amend any information we hold on you by contacting us using the information below. We may charge you a reasonable fee for complying with any such request, where permitted under applicable local law. We may not be able to delete your personal information without also deleting your user account. You will not be permitted to examine the personal information of any other person or entity. In order to verify your identity, you may be required to provide us with personal information prior to accessing any records containing information about you. We may not accommodate a request to change or delete personal information if we believe doing so would violate any law or legal requirement, or cause the information to be incorrect.

We will honour any legal right that you have to access, modify or erase your personal information. To request access and to find out whether any fees may apply, if permitted by applicable state, federal, or national law (outside of the United States), please contact us using the information below.

How do I opt-out of receiving marketing communications from you?
We will contact you from time to time for marketing purposes. Unless you have opted out, this could include contacting you by phone or email.
You may opt-out of receiving marketing communications from us by the following means:

Contact us at info@dejavupalmcove.com.au
Follow the instructions included in each communication or newsletter;
Use the Unsubscribe button; or
Mail the request to us at PO Box 189, Robe, South Australia 5276
Please remember that if you change your preferences it may take a short time for those preferences to become effective.

How long will we keep your personal data?
We will retain your personal data only as long as is necessary for the purposes to which you consent under the Terms and Conditions and this Privacy Policy, or as is required by applicable law, and then we will delete it.

How do I contact you?
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, we encourage you to contact us at info@dejavupalmcove.com.au

Payment Policy

Payment & $500 Bond Policy
Payment of deposit (non refundable if cancelled) or total fee for your booking indicates acceptance of these Terms and Conditions. If after a number approaches this amount is not paid within 60 days of arrival the booking may be cancelled and the holding deposit will not be refunded.

A deposit of 25% (non refundable) is required to confirm your booking. Full payment of accommodation plus $500 Bond is due 60 days prior to your arrival. (ie 100%) must be paid to confirm your booking.
Non Payment of Full Amount – If after a number approaches this amount is not paid within 60 days of arrival the booking may be cancelled and the holding deposit will not be refunded.
Payment will be made by credit card or direct credit unless otherwise agreed by Deja Vu (If paying by direct credit a credit card is required for security)
Bookings will be confirmed after payment within 48 hours for Deposits or balance of payment otherwise the booking will be cancelled.
Seven consecutive nights in the one property will be charged as one week.
The $500 bond is held until after your departure. Funds may be retained from the bond if these Terms & Conditions have been breached, or if additional cleaning is required, or if there have been breakages or damages.
You must only provide credit card details for which you are authorised to use.
Use of American Express incurs a surcharge of 2%. – Mastercard /Visa credit cards surcharge is 1%

Cancellation Policy

If you cancel, reschedule or change of mind your booking less than 8 weeks prior to the scheduled commencement of your stay your full accommodation payment is not refundable. If you cancel greater than 8 weeks prior to the scheduled commencement of stay loss of deposit will apply to all cancellations or rescheduled bookings. If you leave early once in house no refunds will be given. No show will incur full value of accommodation.
If the booking has been made via a 3rd party booking agent, additional cancellation fees may apply to cover any commissions paid. We strongly recommend that you have travel insurance to cover you in the event of an unforeseeable cancellation.
Travel insurance can be purchased from various suppliers eg: www.aigtravel.com.au/tresidder
Security for payments required under these terms and conditions must be provided by credit card.
Invoices are issued, and payment must be made, in Australian dollars.
By making payment of the total fee, you have an exclusive licence to occupy the property for the days specified when you book (but not possession).
Our right to cancel
We reserve the right to cancel your reservation if we have made a mistake in relation to the price of your stay.
We will ensure that we notify you of such mistakes within a week of your booking, provided your stay has not started yet.

Make an enquiry

Robbie is happy to help you out with any enquires. Please note if the date is booked that you require don't hesitate to ask just incase!!

  1. Enquire
Hot Deal!