Diana Alpine Lodge

Terms & Conditions

MEALS
Breakfast is included in all packages.
Please advise us of any special dietary requirements prior to arrival so we may cater for you.
During winter while we do not provide dinner there will be light meals (from 4pm - 7pm) or bar snacks available (prices available at request)

Please note: there are no self-catering facilities at the lodge but we are here to assist you in finding suitable options for dining out.
You can plan ahead and book restaurants via our list of recommended venues on our website: https://www.dianalodge.com/food/. The full dining guide can be viewed here: https://www.fallscreek.com.au/dining/#dinner

NO COOKING FACILIITES
Guests are not permitted to bring cooking equipment into their rooms and doing so will be regarded in breach of our terms and conditions, and will be required to remove the items, pay a cleaning fee according to the damage done, pay any call-out fee for CFA if the fire alarm is triggered due to cooking and maybe asked to leave the lodge should they not adhere to these instructions.

LICENSED PREMISE
Diana Alpine Lodge is fully licensed; so we cannot permit guests to bring their own alcohol into the lodge.
The Mountain Lounge and bar has an excellent view and is a great place to enjoy the day's end.

FACILITIES
The Mountain Lounge on the second floor is adjacent to the dining room with licensed bar, balcony, large sofa for relaxing and dining seating.
The Cosy Lounge on the first floor has television, fireplace, plenty of sofas and chairs, there is a sink and fridge accessible in the lounge. There is a kettle and Microwave for guests use.
Free Wifi is available throughout the building.

CHECK IN/OUT
Check in is 3 pm and check out is 10 am. Outside of these times guests may store luggage at the lodge and use the guest lounge and facilities.
We reserve the right to charge a bond on arrival.

TRAVEL INSURANCE AND AMBULANCE MEMBERSHIP
All guests are strongly encouraged to have travel insurance and ambulance membership because of being in a remote alpine area that is subject to variable conditions, long distance from some levels of medical care and typically guests are engaged in activities here with an element of risk.

WINTER
For advice and information about Falls Creek and winter activities please go to our website: https://www.dianalodge.com/winter-experiences/
If you need assistance, please contact us directly: bookings@dianalodge.com
Please note there are some discounted products available for booking with us.

SNOWSPORTS RENTAL
Both our neighbours offer great rental services. Central Snowsports encourage online bookings. Yogi's Ski and Snowboard always have a 10% discount on online bookings 48 hours prior to arrival.

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BE INFORMED - KNOW YOUR DESTINATION
Guests are urged to be familiar with the weather, snow or Alpine National Park conditions which may affect access to Falls Creek or which activities may be undertaken while in Falls Creek. In winter there are resort entry and parking fees and at times in summer there maybe restrictions on parking locations.
Be informed about your destination and review the https://www.fallscreek.com.au/ site for all information - but if you need any help, please ask us!

Payment Policy

Bookings must be paid via direct deposit into our account:

Diana Alpine Lodge
BSB 013 006
Account Number 838 518 313

A deposit of 30% is required at time of booking. The balance is due 30 days prior to arrival. If the booking is made for less than 30 days in advance then full payment is required at time of booking.

Cancellation Policy

If the booking is cancelled more than 30 days prior to arrival date the deposit* will be refunded less a 10% administration fee.
If the booking is cancelled within 30 days of arrival, no refund will be given.

*We reserve the right to charge the credit card on file 100% of the booking value if cancelled within 30 days of arrival.
*Credit card transaction fees will not be refunded.