Dolphin Bay Divers Retreat Fiji Islands

Terms & Conditions

Booking Procedure
A non refundable 50% deposit is required to confirm the booking. After receipt of the deposit you will receive a booking confirmation. PLEASE check it! The deposit is not refundable but we will try to work with you on changes, dates and or duration of your stay as much as possible. The deposit is transferable and can be used for another stay within 2 years of date of payment. The balance is due 30 days before your arrival and your card will be automatically debited unless you give us other instructions. Please note that all our rates are inclusive of Fiji Government taxes.

Packages
Packages and 2 tank dives cannot be broken down, split or shared.
Diving is on a first come first serve basis. A 2 tank dive as quoted means 2 dives per morning, unless advised otherwise. Please arrange additional afternoon dives when booking. Shore and Night Dives can be booked a day ahead. Any dives or dive courses booked and not taken are subject to full payment. Changes can be negotiated with DBDR.

Pricing
Our current rates are valid until July 2019 unless stated otherwise. Rate increases due to tax changes, fuel increase or other government or outside vendor related charges are the responsibility of the guest at time of service.
Accommodation, Dives and Packages booked, but not paid in full, are subject to such increase or any other rate increases as stated above.
Transfers to and from the resort are subject to payment unless other arrangements have been made. Costs incurred by Dolphin Bay Divers for additional transfers due to delayed flights, bad weather or lost luggage are the responsibility of the guest.

Insurance
Dolphin Bay Divers Retreat is located in a very remote area without road access and many events happen in “Fiji Time”. Flights and ferries can be subject to early departure, delays or cancellations. Please pack essential dive equipment and other personal belongings you absolutely need, such as contact lenses, glasses or medication in your carry on luggage.
Travel Insurance is a good idea, especially when traveling during the cyclone season. DBDR is not responsible for missed dive days, lost luggage or missed flight connections. We are not responsible for cyclones, bad weather, airline or ferry delays or cancellations (or if you do not see any sharks;-)

Water
Our water comes from rain water collection and a small well, filtered rain water for drinking. PLEASE conserve water! During long periods of no rain we might have to do with bucket showers:-).

We may use third-party service providers to process your personal information on our behalf for the purposes of this booking. For example, we may share some information about you with these third parties so that they can contact you directly by email (for example: to obtain post stay reviews about your travel experience).

Payment Policy

All our rates are in Fijian Dollars, and are based on a cash basis including all Fiji Government Taxes. Credit Card Payments are subject to a 3.5% service fee. PayPal is subject to a 2.5% service fee. Balance of payment is due 30 days before arrival. On Line Payments and Wire Transfers of final bill must be in our account before departure and costs are born by the guest.
Please do not ask us to take off the taxes if you pay in cash – we won’t!

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Cancellation Policy

Cancellations will forfeit any deposits already paid, however, deposits are valid for other bookings within 2 years.