Dunsborough Ridge Retreat

Terms & Conditions

Terms and Conditions
Please take the time to read and understand our Terms and Conditions as your booking with Dunsborough Ridge Retreat ('the Property) constitutes acceptance of those Terms and Conditions.

Deposits
1. All bookings must be confirmed with credit card details and a minimum of 50% of your total reservation fee (this may vary if booking via an OTA) is required to secure your booking.
2. Payments can be made with Visa or MasterCard and we don't charge any credit card fee.
3. Balance of your accommodation payment is required at check-in and there will be no refunds of your total accommodation payment if for any reason you depart earlier than your reserved booking period.

Tariffs/Rates
Please note all rates are $AUD and GST inclusive
1. The Property reserves the right to alter rates at any time, regardless of previously printed or advertised materials and cannot honour out-of-date or inaccurately published rates.
2. Current and correct rates will be published on this website.
3. Note prior to staying that bookings are subject to Terms & Conditions.

General
1. Check-In is from 2pm. Confirmation of your expected arrival time would be greatly appreciated. Check-Out is by 10am.
2. The Property is in a beautiful forested location. In the interests of bushfire safety, comfort and amenity of all Property guests, the entire Property is strictly smoke-free (including inside the villa and outside on the villa's terrace). Any breach of this condition may result in your stay with the Property terminated and no refund of any unused portion of your reservation.
3. Guests acknowledge that the Property is a relaxing and quiet retreat and is suitable for the accommodation of 2 adults per Villa only. Persons occupying Villas in excess of those numbers indicated on the booking form are not permitted.
4. We are pleased to provide a high quality of accommodation and standard of cleanliness. Guests are requested to leave the Villa, its fixtures, fittings and furniture, in similar state as found. In the event extra cleaning is required above that generally expected, an extra charge to cover the cost of this additional cleaning will be made to your credit card.
5. Please respect the privacy and comfort of all Property guests. Excessive noise and any anti-social behaviour may result in termination of your reservation and no refund of any unused portion of your reservation.
6. In the event that any property is damaged maliciously, or beyond normal wear and tear associated with a short-stay accommodation, or in the event that property belonging to Dunsborough Ridge Retreat is lost or taken during the course of the stay, the Property reserves the right to charge the reasonable cost for repair or replacement of that property (including keys) to the Guest and the Guest acknowledges that the charge may be debited from the credit card or facility used for payment of the booking.
7. The Property will not be liable for any loss or damage relating to the personal property of a Guest except where that loss or damage is due to the negligence or wilful default of Dunsborough Ridge Retreat or its personnel.
8. No responsibility is taken by Dunsborough Ridge Retreat for any personal property of the Guest during the Guest’s stay or any property left in the Villas after departure.
9. Lost property will be held for a term of 3 months and where possible, Dunsborough Ridge Retreat will make contact to advise the guest of any property left in the villas. It is the Guest’s responsibility to contact Dunsborough Ridge Retreat to claim any lost property and to pay for any cost associated with its return.

Cancellation Policy

Please note: the cancellation details below are for bookings made DIRECT with the Property only.
Bookings made via OTAs (ie third party booking platforms external to the Property) are subject to the cancellation provisions detailed for the Property on that OTA website in addition to the General Terms & Conditions of the Property.
1. If cancellation occurs no less than 14 days prior to your booked date of stay, your deposit will be refunded in full .
2. If cancellation occurs between 7-14 days prior to your booked date of stay, your deposit will be forfeited unless your reservation is transferred in full to an alternative date (subject to availability).
3. Cancellation or change to your booking within 7 days of your booked date of stay, or if you do not arrive for your stay, for any reason, will result in liability for the total accommodation payment of your reservation booking and this amount will be debited to your credit card

Government Requirements/COVID-19
10. 1 If the Guest contracts COVID-19 (or any other pandemic virus or disease) within 14 days of the scheduled date of stay at the Property, or is instructed to self-isolate by the applicable Government or other authorising body or other persons, the Guest must notify the Property in writing. In such circumstances, the Guest (and any other Guest cancelling as part of the booking) will not be able to and will not be granted permission to stay at the Property.

10.2 The Property, in its sole discretion, may offer to the the Guest a transfer of their reservation to an alternative date (subject to availability). The Property reserves the right to request supporting evidence of any contraction of COVID-19 or instruction to self-isolate.

10. 3 The Guest acknowledges that the Property is required to comply with all directions by the applicable Government (Federal or State), health authority or other authorising body, as they apply to the Property or its operations, in relation to COVID-19 (or any other disease or virus) and where applicable will also require the Guest to comply with those directions (which may include QR check-ins or similar, vaccinations and or testing requirements).

Force Majeure Event

11. 1 'Force Majeure Event' means any act of God, war, terrorism, fire, flood, cyclone or any other extreme weather conditions, loss of power, epidemics or pandemics (including COVID-19), public health emergencies, industrial disputes, slow-downs, or other strike, riots or civil unrest, acts of government, semi government or other authorities, state and/or federal government restrictions, including (but not limited to) restrictions on travel and gatherings, inability to obtain any necessary licence or consent and delays caused by sub-contractors, suppliers or other third parties (including telecommunications carriers), material shortages or other disruption to the Property's services beyond its control.

11.2 If any Force Majeure Event results in the Property being prevented from, or delayed in, performing any of its obligations to the Guest-
(a) then such a delay or prevention of performance will not be deemed to be a breach of contract or any other obligation placed upon the Property
under these Terms & Conditions;
(b) no loss or damage will be claimed by the Guest from the Property by reason thereof; and
(c) the Property will use its best endeavours to minimised and reduce any period of suspension occasioned by any Force Majeure Event.

11.3 In the event of a Force Majeure Event, the Property, in its absolute discretion may offer a credit, to the value of any monies paid, which credit will be transferable to another stay at the Property and valid for 12 months from the issue date (or such other longer peiord as determined by the Property in its absolute discretion) provided that the Guest acknowledges -
(a) any additional costs payable on the stay will be payable by the Guest at the time of re-booking;
(b) additional costs may apply for the stay in future seasons
(c) the credit, or any balance on a partially-used credit, is not redeemable for cash.

12. The Property appreciates feedback from our Guests and respects the privacy of our Guest's data in accordance with applicable data protection legislation and our Privacy Policies. Guests acknowledge and consent to their email details being provided to Trip Advisor for the purpose of seeking feedback via an email solicitation from Trip Advisor in the form of survey or review request. Such an request will be sent to Guests following their stay at Dunsborough Ridge Retreat.

Payment Policy

A deposit of 50% of your total booking amount is requested to confirm your direct booking. This amount will be charged to your credit card. The remaining balance of your booking amount is payable on check-in.
Bookings through third party booking sites will require full payment within 30 days.

We are pleased to accept VISA and MasterCard and will not charge any associated credit card fee.

Tariffs/Rates
Please note all rates are $AUD and GST inclusive
1. Tariffs for Villa accommodation at Dunsborough Ridge Retreat and shown on the Property's website are subject to change.
2. The Property reserves the right to rates at any time, without notice, regardless of previously printed or advertised materials and cannot honour out-of-date or inaccurately published rates.
2. Your confirmed booking will secure your reservation at that rate for that reservation.
3. Any amendments to your booking will be subject to rates applied at the time of any amendment.
2. Current and correct rates will be published on this website.
3. In the event of any change, modification, cancellation, or delay the Guest acknowledges that the Guest will have no right to a refund and no right to claim compensation for any loss and or cost incurred by reason of the change, modification, cancellation, postponement or delay.
4. Guests acknowledge that their booking and stay at the Property are subject to the Property's Terms & Conditions.

Cancellation Policy

Dunsborough Ridge Retreat appreciates that under certain circumstances you may need to change your plans. Please note that all bookings/cancellations are subject to the Government Requirements/COVID-19 and Force Majeure Event provisions (including COVID-19 or other pandemics) detailed in the general Terms & Conditions for the Property. Please note: the cancellation details below are for bookings made DIRECT with the Property only.
Bookings made via OTAs (ie third party booking platforms external to the Property) are subject to the cancellation provisions detailed for the Property on that OTA website in addition to the General Terms & Conditions of the Property.
1. If cancellation occurs no less than 14 days prior to your booked date of stay, your deposit will be refunded in full .
2. If cancellation occurs between 7-14 days prior to your booked date of stay, your deposit will be forfeited unless your reservation is transferred in full to an alternative date (subject to availability).
3. Cancellation or change to your booking within 7 days of your booked date of stay, or if you do not arrive for your stay, for any reason, will result in liability for the total accommodation payment of your reservation booking and this amount will be debited to your credit card.