Eden Farm Escape

Terms & Conditions

Cabins and Property Terms and Conditions
• General Liability Paddocks at Eden Equine are designed to complement the animals and vegetation in our collection. Large animals, bodies of water and bush trails, for example, can be dangerous. Children must be supervised by an accompanying adult at all times. It is an express condition of your entry and your participation in the activities conducted by Eden Equine that you do hereby, for yourself, your heirs, executors, assigns and next-of-kin and each of them release, waive and discharge Eden Equine, its officers, directors, agents and employees of and from all liability, claims or demands for all injuries, losses, damages of any kind or nature to your person or property or to that of any minor under your supervision, while on the property of Eden Equine.
• Usage of Property: The property is to be used for holiday accommodation only. It is not to be used to hold a party, wedding ceremony, wedding reception, or any other function including business or commercial use, unless agreed with the owner in advance, in writing. Should it come to our attention that a booking has been made, other than for accommodation purposes only or that the property is being used in a manner which is in breach of this clause, we reserve the right to cancel the booking at any time, refuse key collection upon arrival, evict the occupants or additional charges may be payable, which, at the sole discretion of the owner, may be deducted from the security bond. Neither the whole nor any part of the property shall be sub-let without permission.
• Description of Property: The description of the property is on the Internet. This description is given in good faith. We are careful not to misrepresent any rental property. Items in the property may change from time to time. We will not be held responsible for changes to and or items removed from the property after the time of your booking. No refund is given if you are not satisfied your accommodation. If for whatever reason you choose to depart prior to your departure date, we do not refund rental costs either in full or part thereof. The accommodation is fully furnished. Changes to the property grounds and/or surrounds, outside of our control, such as weather, erosion, council work and neighbouring renovations will not affect the quoted tariff. We will advise you of these changes prior to your stay where foreseen. The Agent expressly excludes any liability whatsoever for any misrepresentation, or misleading conduct or statements, howsoever caused, and whether negligent or otherwise.
• Damages and Extra Cleaning: The premises and grounds are to be left in a clean and tidy condition. The property must be left secure with all doors locked and windows closed. Extra cleaning will be charged and calculated on the number of hours required over the and above the normal cleans.
• When using the BBQ please leave it clean and ready for the next guest.
• If the BBQ is left dirty (stavannah) a $30 cleaning fee will apply.
•Loss or damage of cabin key or gate remote will incur a fee of $100 for a replacement.
• All damages, breakages or losses to the property, furniture and furnishings are to be reported to the agent immediately and paid for by the tenant before the end of the tenancy. Should the tenant discover a breakage or default please advise the agent immediately otherwise we will consider this to be a responsibility of the current tenant and you will be charged accordingly.
• Furniture and furnishings are not to be rearranged and must be in original position on departure.
• If tidying and rearranging furniture has not been done, fees for extra cleaning will apply. Should the amount of loss or damage exceed the amount of the security bond, we reserve the right to claim the full costs of reparation from you by charging the credit card provided. Should damage result in the property not being able to be rented for a period after your stay, you will be responsible for paying the rent while it is un-rentable. The property is strictly non-smoking, if there is any smoking in the house $500 immediately payable and or deducted from the bond. Nothing in this agreement is to be taken to limit our rights to make this claim.
• Noise: Noise is a serious issue. No noise or unacceptable behaviour to neighbours will be tolerated at any time. Noise means any sound that can be heard from neighbouring properties that disturbs their peace and quiet. All music must be turned off by 10pm and care taken when you are outside. Disregard to this will result in heavy fines imposed by Council and the Holiday Letting Organisation. If Security personnel or the Police are called to a noise complaint a charge of $500 will be payable and you will be evicted immediately. If a booking is terminated in accordance with the provisions of this clause, no refund of rent or security deposit will be given, and you agree that any such rent or bond withheld is genuine compensation for loss occasioned by you.
• Breaches: Any breach of this agreement by you permits us to refuse the key, amend the rent of the premises or immediately terminate the tenancy at our sole discretion. If we believe that you are in breach of these conditions of letting, we may inspect the property at any time without notice.
• Self-Contained Holiday Accommodation this includes bed linen (bed sheets, pillow slips, doonas and doona covers) Bath towls, bath mats, face washers, and tea towels. Please note that this property is fully self-contained, however it is not a serviced property. Servicing can be arranged during your stay at an extra charge.
• Respect and preserve the residential amenity of the property. Refrain from engaging in any drunken, obscene or antisocial behaviour.
• All holiday accommodation is NON-SMOKING.
• Insurance: no responsibility is taken for guest’s personal property left on the premise. Landlords insurance does not cover loss/ and or damage to guests’ belongings.
• Lost and Found: If you forget anything on check-out we are happy to post it to you for a service fee of $40.
• Callout: If the owner or a rep is called out (for example a noise complaint) a $250 callout fee will be incurred by the tenant which is payable before the end of the tenancy.

Payment Policy

•50% deposit is due on booking.
•Remaining 50% is due 14 Days before check-in.

We accept Visa, MasterCard, American Express and Diners on site and over the phone.
A merchant service fee will apply to all credit card payments; 1.95% Visa and Mastercard, 2.95% American Express and Diners.

Cancellation Policy
• Full Refund - For a full refund of accommodation fees, cancellation must be made within 48 hours of paying the deposit or at least 30 full days prior to our local check-in time on the day of check-in.

• 50% Refund - For a 50% refund of accommodation fees, cancellation must be made 14 full days prior to our local check in time on the day of check in, otherwise no refund. For example, if check-in is on Friday, cancel by Friday of the previous week before check in time.

• No Refund - If the you cancel less than 14 days in advance or decide to leave early after check-in, the nights not spent
are not refunded.Booking and Payment

Terms and Conditions
1. Online bookings require a valid credit card number to confirm your reservation. The card is held by the Eden as security for your reservation and utilised for any applicable cancellation or non-arrival fees, unless otherwise specified on the rate at the time of booking. Unless an alternative valid card or method of payment is provided upon check-out, this credit card will be used for all accommodation and ancillary costs, and for any loss or damage to the room during the stay.
2. Rates quoted are based on the number of occupants and length of stay. Any alterations to these details may affect the applicable nightly rate.
3. Kindly note that check-in is from 3:00pm and check-out is before 11:00am. Earlier arrival and later departure times can be arranged, subject to availability.
4. At Eden, all payments made by a Credit Card will incur a 1.95% non-refundable credit card surcharge for Visa and Mastercard and a 2.95% non-refundable surcharge for Amex and Diners payments. Payments made on a credit card will be charged in Australian Dollars (AUD).
5. By agreeing to these terms and conditions, guests acknowledge that the credit card provided will be charged for:
~ payment of all accommodation and ancillary costs billed to the room after check-in;
~ any loss or damage to the room, key, or gate remote during the stay;
~ any cancellation or non-arrival fees, unless you or the named guest have made an alternative arrangement with the
Eden.
6. Eden Farm Escape reserves the right to cancel or amend your booking in the event of any computer, website or system error which results in the display or communication of an incorrect room rate or other incorrect details relating to your booking. In the unlikely event of such an error, Eden will advise you as soon as possible.

Cancellation Policy

Cancellation Policy
• Full Refund - For a full refund of accommodation fees, cancellation must be made within 48 hours of booking and at least 30 full days prior to our local check-in time on the day of check-in.
• 50% Refund - For a 50% refund of accommodation fees, cancellation must be made 14 full days prior to our local check in time on the day of check in, otherwise no refund. For example, if check-in is on Friday, cancel by Friday of the previous week before check in time.
• No Refund - If the guest cancels less than 14 days in advance or decides to leave early after check-in, the nights not spent are not refunded.