Ettrick Rocks

Terms & Conditions

This is an important document which sets out the terms of booking accommodation with Ettrick Rocks, King Island. Full details of our terms and conditions and use of the website can be located by clicking on the following link https://www.ettrickrocks.com.au/terms-and-conditions.html

Ettrick Rocks - King Island
This magnificent location welcomes visitors from all over the world and the management and staff of Ettrick Rocks want to ensure that all of our guests have an enjoyable and memorable experience and as such we have put together terms and conditions that need to be complied with prior to booking with us.

There are three comfortable dwellings to choose from and these terms and conditions apply to all of them whether booked separately or together for group bookings.

Payment Policy

Pricing and Payment
(a) When booking one Property:
(i) Bookings made 30 days or more before arrival date require payment of one night’s accommodation at the time of booking.
(ii) An invoice will be issued to the Guest’s nominated email account 30 days prior to the arrival date seeking payment in full together with payment of a refundable Security Deposit of $800.00, which must be paid within seven days of the date of the invoice.
(iii) Bookings made within 30 days of arrival require payment in full together with payment of a refundable Security Deposit of $800.00, which must be paid within seven days of the date of the invoice.
(b) When making a group booking of all three Properties:
(i) Bookings made 30 days or more before arrival date require payment of one night's accommodation at the time of booking.
(ii) An invoice will be issued to the Guest’s nominated email account within 30 days of the arrival date seeking payment in full together with payment of a refundable Security Deposit of $1500.00, which must be paid within seven days of the date of the invoice.
(iii) Bookings made within 30 days of arrival require payment in full together with payment of a refundable Security Deposit of $1500.00, which must be paid within seven days of the date of the invoice.
(c) Payment by credit card will incur a 1.95% surcharge for Visa and Mastercard and 2.95% for Amex card. Direct Deposit payments do not incur surcharges details of which are provided on the invoice.
(d) Non payment of the final invoice amount within the invoice terms will be deemed as a cancellation of the booking, and our cancellation policy will apply.
Security Bond
Your security bond will be held by Ettrick Rocks Management. You authorise Ettrick Rocks Management to deduct the cost of making good any loss or damage, or other costs incurred by you during your stay at the Property. If the total of costs payable by you exceeds the amount of the security bond then you agree to pay the balance owing to Ettrick Rocks Management on demand. You will be liable to pay all expenses incurred by Ettrick Rocks Management arising from a default in payment by you, including but not limited to debt recovery costs, legal fees and disbursements on an indemnity basis.

Ettrick Rocks Management will hold the security bond until any or all potential claims relating to your use of the Property are resolved. Where there are no such claims, we will reimburse the Security Bond to your nominated bank account.

Check In / Check Out

Check in is daily at 3.00pm and check out must occur by 10.00am unless otherwise agreed to by Ettrick Rocks King Island Management. If the Property is available prior to 3.00pm on the date of arrival we will assist you to check in at an earlier time.

Cancellation Policy

Cancellations

(a) Requests to cancel or reschedule a booking to a new date, you should contact Ettrick Rocks King Island Management by phone or email.
(b) We will reschedule the booking to a new date, if outside of the cancellation period and subject to availability of the Property. Additional fees may apply to accommodate the change, depending on the extent of changes to be made which will not exceed $100.00.
(c) Additional fees may apply if the rate is higher, for the new date.
(d) If the Property is available at the date, at a lesser rate, we will refund you the difference.
(e) If the Property is not available, the Guest may re-book a different property and pay any increase in fees that apply to the Property. If the new Property is available at a cheaper rate, we will refund you the difference.
(f) If the existing Property is not available, and you do not wish to book an alternative property the cancellation policies below will apply.
(g) When booking one Property our cancellation policy is:

Time of cancellation:
More than 45 days before arrival date - We will refund you all funds paid to us.
Within 45 and 14 days of arrival date - 1 night accommodation fee applies and security deposit retuned in full.
Within 14 days of the arrival date - 100% of total booking fee will be charged and security deposit returned in full.

(h) When making a group booking of two or more Properties our cancellation policy is:

Time of cancellation:
More than 60 days before arrival date - We will refund you all funds paid to us.
Within 60 to 35 days of arrival date - 1 night accommodation fee applies and security deposit retuned in full.
Within 35 days of the arrival date - 100% of total booking fee of all booked units will be charged and security deposit returned in full.

(i) If Ettrick Rocks Management must cancel a booking due to unforeseen circumstances beyond our control, we will offer you the ability to reschedule your booking.
(j) If you choose not to reschedule your booking, the booking will be cancelled and we will refund all monies paid.

We recommend guests to purchase travel insurance for any unforeseen circumstances that may affect their travel arrangements.