Ferguson Farmstay

Terms & Conditions

Important information – please read before your arrival

PLEASE NOTE - we do not send reminders for bookings. You are responsible for arriving on your booked arrival date.

1. Office hours, arrival and departure

• What is the check in and check out time?
Check in time is 3pm – 5pm and check out time is before 10am unless you have booked early check in or late check out.

• When is the office open?
9am – 11am and 3pm – 5pm. Outside of these hours you can leave us a message on the notepad provided.

• What do we do if we’re planning to arrive after 5pm?
The office closes at 5pm, but if you are arriving later we will have your chalet unlocked, the key inside a map and instructions ready for you.

• Can we arrive earlier than 3pm?
Yes. You must add early check in when you book online. A $50 early check in fee applies. You may arrive at 12pm at the earliest.

• Can we leave later than 10am?
Yes. You must add late checkout when you book online. A $50 late check out fee applies. You may depart at 12pm at the latest.

2. Farm activities

• When and where are farm activities?
Farm activities take place every morning at 8:30am. We meet near the small cubby house on the north eastern side of the main lawn area, near the goat paddock.

3. Meals

• Where can we buy groceries?
There are convenience stores in Dardanup and Burekup, but the main retail area is Bunbury which is 25 minutes away.

• Where can we dine out?
There are lots of cafes open around the Ferguson Valley on weekends. Visit the Ferguson Valley website: http://www.fergusonvalley.net.au/

For dinner, the best option is Bunbury. There are lots of restaurants open in Bunbury every night of the week.

4. Chalet provisions

• What is provided in the chalets?
The chalets are self-contained, so they include all cutlery, crockery, cooking pots, pans, utensils and serving materials needed for basic dishes. All chalets have an oven, cooktop, microwave, fridge and a barbecue.
Chalets also come with 2 tea towels, one chux cloth and a sponge.

5. Linen
• Do I have to order linen?

If you want the beds to be made when you arrive, you must add linen to your online booking. Linen is $15 per single and $30 per queen bed.

• What does linen include?
‘Linen’ includes sheets, towels and pillow slips. If you hire linen one week or more in advance of your booking, the beds will be made for your arrival. If you order linen later, we can still provide linen but cannot guarantee the beds will be made for you.
The chalets always include pillow protectors, duvets, blankets and a bathmat and a hand towel.

6. Contacting us
We are frequently out of the office working on the farm. We check emails regularly so please email us at info@fergusonfarmstay.com.au

Payment Policy

We require payment of a deposit (the cost of one night’s stay) to secure your booking. Your outstanding balance is payable on your departure.

Cancellation Policy

• If you cancel 30 days or more prior to the first day of your booking – we will refund your deposit minus a cancellation fee as follows:
• For bookings made prior to 3 July 2024 - $25
• For bookings made on or after 3 July 2024 - $100.
• If you cancel less than 30 days prior to the booking – we will refund your deposit ONLY if the chalet is re-booked for at least the period of the original booking minus the cancellation fee.
• If you do not arrive for your booking but have not cancelled – you will be charged the full cost of your booking.
• If you leave prior to your booked departure date, you must pay the full cost of your booking.
• If you arrive after your booked arrival date, you must pay the full cost of your booking.
• If we do not receive a deposit for your booking we may cancel the booking without notice.