Fern lodge Inglewood

Terms & Conditions

RATES
All rates displayed are in NZ dollars and are inclusive of taxes.
We use dynamic pricing and the price of our rooms, fluctuates based on demand and other factors.

PAYMENT
Payment of the full booking amount is taken at check-in, this can be paid in Cash, Eftpos or Credit Card.

DEPOSIT
No deposit is required to secure your reservation but we do require your credit card details.

CANCELLATION POLICY
We require minimum of 24 hours notice prior to the date of arrival for all cancellations or amendments to accommodation reservations.
Any change to the arrival date, departure date or room type of this reservation is subject to the hotels availability at the time the change is requested and may result in a possible rate change or an additional fee.
Non-refundable bookings have no option to cancel or receive a refund at a later date.
Bookings made via an online agent such as Booking.com, Expedia must be cancelled by the guest via this agent before Fernlodge Hotel is able to formally cancel the booking.

THIRD PARTY BOOKINGS
Bookings made through a third-party website are subject to that site’s terms and conditions. Please be aware these may differ from ours.

CHILDREN
Guests must be a minimum of 18 years of age, unless accompanied by legal guardians. We require valid identification on check-in in the form of a Driver’s License or Passport.

PETS
We uphold a strict no pets policy.

MAXIMUM ROOM OCCUPANCY
The maximum number of guests per room type is clearly specified on our website and via all our online agent sites. Failure to book appropriate rooms/bed numbers for your group may result in members of your party being turned away and/or penalty charges.

ELIGIBILITY
Guests must be at least 18 years old in order to make a reservation or complete a purchase through any booking channel. In using this website and submitting credit card details you represent and warrant that you are of sufficient age to create a legal binding obligation for any liability incurred. For the avoidance of doubt, any persons aged 17 years or younger must be accompanied by a parent or guardian for the duration of their stay in one of our hotels.
All guests must provide valid identification in the form of a Driver’s License or Passport at check-in.

ARRIVAL & DEPARTURE
CHECK-IN
Check-in is from 2pm
If you arrive earlier on the date of your stay we are more than happy to hold your bags for you until your room/apartment is available.
Early check-in is subject to availability on the day of arrival.
We require valid photo identification on check-in in the form of Driver’s License or Passport and evidence of your booking reference for bookings made via travel agents and OTA websites

LATE ARRIVALS
We request that guests advise us of late arrival plans (arrival times after 20.00 NZT) prior to date of arrival. In these instances directions on how to obtain the room key will be informed.

NO SHOW
In the event that the (a) guest does not arrive for their booking, the booking will be cancelled in its entirety at 09.00 NZT on the morning after the reservations set arrival date. Fern Lodge Hotel shall inform the guest of charges payable, which may range from the cost of one to two nights depending on the length of booking. The Hotel is not obliged to keep the room/apartment available after this time.

CHECK-OUT
Check-out time is 10am. We request that guests fully vacate the room by this time. Belongings cannot be stored in the room after this time however we have secure storage available on request.

Late check-out is subject to availability, must be pre-arranged and may incur additional charges.

If you wish to extend your stay please contact the team with as much notice as possible; extensions are subject to availability and may result in a room move. If you wish to shorten your stay this must be done with at least 24 hours’ notice of your new check-out date.

Any delays in vacating room after 11am will result in an additional delay fee on the top of the room rate.

NON-GUEST VISITORS
All non-guest visitors must be met by a named guest.. The named guest is responsible for the visitor whilst onsite and liable for any damages, and room fees for that the visitor incurs.
There is a maximum of two non-guest visitors allowed access to the building per room unless otherwise pre-authorised with management. These visitors must leave by 10pm.

Payment Policy

No deposit is required to secure your reservation but we do require your credit card details.

Full amount is payable upon arrival.

Cancellation Policy

Notice of cancellation is required no later than 24 hours prior to check in date.

If you do not notify in sufficient time a charge equal to the first night stay will still be payable.

Should you wish to shorten a reservation after arrival the cost of the entire stay may still be payable.

Charges are at the discretion of management.