Freeride Lodge Niseko

Terms & Conditions

GETTING TO FREERIDE LODGE - IMPORTANT INFORMATION PLEASE PRE-BOOK BUS/TRAIN TRANSFER FROM AIRPORT TO NISEKO

Please book your bus or train transfer from the Airport or Sapporo city as soon as your flights are confirmed (most online bookings require you to book at least 10 days in advance). We provide a complimentary shuttle pickup and drop off to the Lodge.

Below are the only destinations that we do pick up and drop off shuttles to. Please ensure that you only book to the following destinations. Otherwise you'll have to organise your own transport to the lodge.
Bus – Hilton Niseko Village
Train – Niseko Town Station

Please email your arrival time at least 7 days prior to your stay at info@freerideniseko.com, so we can arrange for your transfer to the lodge.

Please note we do not have a 24 hour reception. We need know your approximate arrival time, so we can have one of our friendly staff meet you and check you in.

Bus booking websites:
http://www.ixsmtravel.com/index.php?main_page=product_info&products_id=4
http://www.goodsports.co.jp/white_eng/ski-bus/
http://www.access-n.jp/en/
http://www.niseko.ne.jp/en/otoku/index.html#buspack

Train website:
http://www2.jrhokkaido.co.jp/global/

TERMS & CONDITIONS

RATES
All rates quoted on this site are subject to availability. By using the rates quoted on this site you agree with and abide by these Terms and Conditions. Rates may increase without notice due to any changes in or the imposition of government charges taxes or levies. Guests will be notified where possible of any increases.

CHECK IN/CHECK OUT
Check in time is 1:00pm and check out is 10:00am. We will try wherever possible to accommodate early arrival and/or late departure.

LUGGAGE STORAGE
We can arrange storage of luggage for guests, we take no responsibility for luggage if anything is lost or stolen.

CHILDREN POLICY
We are unable to accommodate children under 16 years of age.

CAR PARKING
Limited off-street parking for guests is available free of charge.

BEHAVIOUR AND NOISE POLICY
Please respect our neighbours and other guests and keep noise to a minimum. Unreasonable noise will not be tolerated after 11pm. Please do not use the kitchen after 9:30pm.
We reserve the right to request guests or non-guests who are making excessive noise, are abusive, aggressive or disorderly to leave immediately. This beahaviour will not be tolerated under any situation . No refunds will be applicable. A security company or police may be called to investigate complaints of excessive noise or anti-social behaviour. Any charges incurred by the security company or police will be charged to the guests credit card provided as security for their booking.

ADDITIONAL CHARGES
Management also reserves the right to charge guests for the following, but not restricted to, all damages and breakages, lost keys, missing items, late departure, extra cleaning and unpaid expenses. Any additional charges will automatically be charged to the credit card provided as security for the booking following at least one attempt to contact the credit card holder.

SMOKING
All rooms are non-smoking, ashtrays are provided for use outside of the building only. All shared spaces are non-smoking, smoking is only permitted outside. Any traces of residual smoke inside will incur an additional cleaning charge of $200. Any additional costs of cleaning soft furnishings may be added as deemed necessary by management.

PETS
Pets are not permitted in the rooms or grounds of the property.

EARLY DEPARTURE
No refunds will be given on early departure and any outstanding balance will be deducted from the guests credit card provided.

TRADING TERMS
Freeride Lodge reserves the right to release any or all room space if payment terms are not met.

FORCE MAJEURE
Freeride Lodge will not be in breach of this agreement, or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, compliance with any law or government restraint order, rule regulations, strike, lockout or any other cause not reasonably within the control of Freeride Lodge

PRIVACY POLICY
We may use your personal information for some or all of the following purposes:
o To provide marketing information to you about our products and services
o To monitor the standard and quality of service we provide to your or other guests.
If you do not wish to receive these communications from us, you may unsubscribe.
If you choose to send email messages to us that contain confidential, private or personal information, you do so entirely at your own risk.

DISCLAIMER
Freeride Lodge strives to ensure that the contents of this site are accurate and reliable. However errors and/or omissions may occur, Freeride Lodge disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this website and any links to or from this website, including, without limitation, warranties as to merchant ability, non-infringement of intellectual property, or fitness for any particular purpose.

Freeride Lodge does not warrant the accuracy, currency or completeness of the contents, including, without limitation, any information relating to prices or availability. Freeride Lodge will from time to time revise the contents and/or the products, services and resources described on this site, and reserves the right to make such changes without any obligation to notify past, current or prospective visitors or users of this site.

Payment Policy

Full payment will be taken at time of booking to secure your accommodation.

Cancellation Policy

All bookings incur a non refundable 15% tariff charge if cancelled prior to 60 days before arrival.

If cancelled less than 60 days before arrival but more than 30 days, you'll incur a 50% tariff charge.

Cancellations less than 30 days prior to arrival will incur a 100% tariff charge.