Wonderland Cottages

Terms & Conditions

The vast majority of our guests are great and decent people. Unfortunately there are always a few who try to ruin if for everyone and therefor we had to add the below Terms and Condition.
Please carefully check the number of people you have booked this accomodation for. Only the guests nominated and agreed to in the booking may stay in the Property overnight. If any other guests stay an extra charge will apply. If management has not been informed about this and agreed to it a 200$ penalty per extra guest per night will apply or the agreement may be terminated without refund. This also counts for extra children or children declared as infants who are not sleeping in a portacot anymore. Infants under the age of 2 (maximum age 1 year and 11 months ) are free as long as they can sleep in a portacot and do not require their own bed. We usually waive the $200 penalty if you inform us of the additional guests and accept airbnbs additional guest charge within 2 hours of check in.
If there is anything not quite right or broken/missing please let us know so we can try and fix it. We much rather have the chance to make it right for you and you being able to enjoy your holiday than you leaving disappointed and having wasted your precious free time.
Children must be supervised by an adult at all times
Our decks do not have a rail or fence and have an approximately 40 cm drop - please be careful not to fall off.
Please state in extra requests if portacot or highchair is required to ensure availability. Please provide your own linen for our standard portacot. Please email us if you cannot provide your own portacot linen, we'll see if we can sort it out.
Check-in time is not before 2pm on the arrival date and check out time is not later than 10am on departure date. Early check in or late departure is subject to prior arrangement and availability and extra charges may apply.
Any damage loss or expense incurred by the Owner as a result of your breach of these Terms & Conditions will be charged against your credit card. They include (but are not limited to) any breakage (beyond for example a broken drinking glass etc) , damage or excess cleaning requirements, extra Guests or Visitors beyond those declared.
As you are sharing this property with other guests, parties are strictly prohibited. Noise is to be kept to a normal level and quiet hours between 10pm and 8am should be observed. We will be as accommodating as possible with our guests however we do have to make sure that all our guests can enjoy their time and are not affected by some. We will not hesitate to ask you to leave if your behaviour becomes loud, obnoxious or offensive in any way. Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc. All costs relating to the termination and eviction will be borne by you.
You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. Repair or replacement costs may be recovered using your credit card
Disturbance to neighbours, including excessive noise is prohibited and may result in termination and eviction without refund. All costs relating to the termination and eviction will be borne by you.
Upon vacating, please turn off all lights, heaters, air conditioners and other electrical appliances that have been turned on during your stay.
Late departure without previous approval by the management will incur a fee of 50% of the nightly rate on the day of departure.
You are responsible for the safekeeping and replacement of accommodation keys. If keys are lost during your stay, all replacement costs will be borne by you.
Smoking is not permitted in the Property.
No additional mattresses, tents or caravans are permitted in the property or on the grounds at any time.
We will endeavour to have the property in good working order; however, we cannot guarantee every aspect of the property and especially items which can be inherently temperamental - electronics, Wi-Fi, television reception, barbecues. We will endeavour to fix non-functioning items as soon as possible.

Payment Policy

20% deposit

Cancellation Policy

Cancellation 20+ days before stay: full refund
Cancellation 10-19 days before stay: 50% refund
Cancellation 0-9 days before stay: no refund