Harp Hotel Wollongong

Terms & Conditions

PRIVACY POLICY
The Hotels are subject to the provisions of the Privacy Act. The Act contains 10 National Privacy Principles that set the standards for the handling of personal information. The venues have a commitment to privacy and the safeguarding of member, visitor and staff personal information.

Any personal information provided by you to the organisation (e.g. name, address, date of birth and contact details), including information collected, will be protected.

The organisation does not usually disclose your personal information to any other organization or person unless there is a legal requirement to do so. Our company may also disclose personal information to relevant authorities if it reasonably believes that there is a threat to an individual's life, health or safety, or public health or safety. If the company has reason to suspect that unlawful activity has been, is being or may be engaged in, personal information may be used or disclosed as a necessary part of any investigation and reporting to relevant persons or authorities.

The company may disclose your information to third parties that provide services under contract to the company. These contracts require the third party to keep your personal information confidential and secure.

You have a right to access any personal information that the company may hold about you, including a right of correction of your information. The company will generally not charge a fee for you to access your personal information.

If you require any further information, Please contact Head Office between
9.30am – 5.00 Monday – Friday | (02) 4228 4466

COLLECTION OF YOUR PERSONAL INFORMATION
Personal information may be collected from you if you make an enquiry by telephone, email or via our websites, when you make a reservation or at the time of check in or check out or as a result of your dealings with us during your stay at our hotel.

Hotel Guests are required to provide a driver’s license or passport and credit card used to book the accommodation to verify their identity and provide a security bond to the hotel.
The Hotel may use your personal information for the following purposes;
- To manage your reservation and booking
- To send you emails of confirmations/changes or requests
- To contact you regarding your stay with our hotel
- To comply with any obligations imposed on us by law

PROTECTION OF YOUR PERSONAL INFORMATION
We are committed to take reasonable precautions to protect the security of your personal information. This includes limiting access to our computer systems by the use of passwords and other security devices to prevent unauthorised access, modification, use or disclose and backup systems to prevent accidental or malicious loss of data or information.
We will take such steps as are reasonable to discard any personal information that we have about you if there is no longer any need for us to retain that information.

CHECK-IN POLICIES (AEST)
Reception Desk hours are 10:00am to 2:00am

Check in time is 2:00pm

Check in time ends at 10:00pm
If a late check in is planned, contact this property directly for their late check-in policy

Check out time is 10:00am

Early check in and late check out are subject to additional fees of $10 per hour on top of stay.
- Earliest check in time available is 12:00pm
- Latest check out time available is 12:00pm

Minimum check in age: 18 Years old

DAMAGES POLICY
We reserve the right to charge individual guests or lead guests for the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to the hotel’s property or structure. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit / debit card, or alternatively send an invoice for the costs for payment to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum.

GUEST LIABILITY
The liability for guests for their account is not waived and guests agree to be held personally liable for any charges incurred during their stay. In the event of a booking for more than one room (a group booking) the lead or registered guest providing credit/debit card details is personally liable for any person, group, company or association that fails to pay all or part of such charges.

Payment Policy

PAYMENT POLICY
Credit Card details are required to secure your reservation online, over the phone or in person. Payment will not be taken at time of booking unless specified. On arrival payment for the room will be processed as well as a pre-authorisation of your credit card for your incidentals fee (bond) will be taken.
Photo Identification must be presented to confirm ownership of the card.
Forms of payment:
Cash:
Is acceptable for both accommodation payment and bond. However the bond is only refundable after 10am once checked out.
Card:
All credit card payments Visa, MasterCard or AMEX are acceptable and incur an additional % surcharge of the total invoice.
Cheques:
Cheques are not accepted as payment for accommodation unless received, banked and cleared 10 days prior to arrival as a full pre-paid deposit. Please check with the property before sending a cheque.
NSW Stay Vouchers:
Currently not accepted

Cancellation Policy

The hotel provides two cancellation policy options;
24- Hour Cancellation Window:
- Travellers who cancel 24 hours or more before 1:00pm AEST on the day of check-in are charged no fee.
- Travellers who cancel less than 24 hours prior to arrival on the day of check-in (including no shows) are charged: The first night of their stay plus taxes.
Non-Refundable:
- Travellers who cancel at any time (including no-shows) are charged 100% of the booking amount.