Havelock Garden Motel

Termini e condizioni

Check in times are between 2 p.m. and 8 p.m.

Pets welcome at no extra cost - please tell us in advance if you are bringing your pet and read our pet policy prior to your arrival - https://gardenmotels.com/pet-policy

Babies under 1 year old free

A 2% surcharge applies to credit card payments, no fee applies to debit card payments.

Norme di pagamento

Motel Policies:
Once you have made a confirmed reservation with us, rooms are held for your exclusive occupation and are guaranteed. Due to the nature of our business we apply the following policies, as cancellations, damage to rooms and slow or non-payment of accounts affect us significantly.

Reservation confirmations
To confirm a reservation we require a current credit card number, plus expiry date and CVV number as a guarantee. No charges will be made against the card unless a deposit is required, or cancellation/non arrival fees arise. If a credit card is not available as a guarantee, then 25% of the total cost of the reservation (the deposit) must be paid in cash or by electronic transfer of funds into our bank account: Please contact us for details.

Changes to reservation term
Any extension to a booking is subject to availability of units. Earlier departure than the reserved date may not result in refund unless the management approve and are able to re-let the accommodation.
Acceptable means of payment:
EFTPOS, Visa, MasterCard and cash. A 2% surcharge applies to credit card payments, no fee applies to debit card payments.

Corporate Bookings: Invoices will be e-mailed where required and payment should be made within 7 days of invoice.
Bank account for payment -
Havelock Garden Motel
02-0836-0280655-000

Damage to Property
Any damage, other than accepted wear and tear, will be charged as the lessor of the following:
1. Total cost of repairs/replacement of property including loss of income from closing the unit
2. Total cost of insurance excess and additional costs (loss of income from closing unit)

Key Policy
A charge of $10 will be added to your bill for keys that are taken and sent back to us via the instructions on the key.
A charge of $20 will be added to your bill for keys that are lost/not returned.

Norme di cancellazione

Cancellation/Refund Policy
The guest can cancel free of charge until 2 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 2 days before arrival. If the guest doesn’t show up, they will be charged the total price of the reservation. Cancellation of significant bookings must be notified no later than 14 days prior to the expected date of arrival. Any cancellation fee charged will be refunded if we are able to re-let the unit(s).

Significant Bookings
A deposit of 25% of the total reservation cost will be required to secure the booking. The deposit will be charged at the time of booking.
A significant booking is defined as one or more of the following:
1. A booking of 3 nights or more
2. A booking of 3 units or more
3. Any booking exceeding $500 total reservation cost

For reservations made through a third party, such as Booking.com/Trip Advisor etc, please refer to their cancellation policy.