Heidi’s Apartment

Terms & Conditions

CLIENT RESPONSIBILITY

1. The Client is responsible for any and all damage caused by it or any of its guests, invitees or other persons attending MOUNTAIN VIEW CHALET, whether
in the apartment or in any other parts of the apartment complex.

2. The Client is responsible for ensuring that its guest’s conduct themselves in an orderly manner. Management reserves the right to intervene if it deems
that a guest’s activities are considered illegal, noisy or offensive, to exclude or remove any and all persons from the premises without liability if they
consider such action is necessary. Clients and/or guests removed from the premises forfeit the full amount payable for the booking.

3. Only Clients listed on the booking form may use the property. The number of guests must not exceed the booking details. Any additional guests may only
be accommodated with the written permission of the management of MOUNTAIN VIEW CHALET at HEIDI’S, who may levy an additional person/s
surcharge. Violation of this clause may result in management asking the Client and/or guests to leave the property without compensation. Any monies
paid will be forfeited.

APARTMENT BOOKINGS
4. A CREDIT CARD BOND is required to be giving through the booking office prior to arrival, Should your party exceed the numbers booked you are liable
for immediate eviction.

5. Should the premises not be left in a good condition, any damaged caused, breakage and loss of property or costs of any additional cleaning the client will
be liable to pay all costs as a result.

6. While all care is taken, MOUNTAIN VIEW CHALET at HEIDI’S accepts no responsibility for damage or loss of any Clients property left in the apartment or
on the premises prior to, during or after a guest stay. Clients are required to ensure all doors and windows are closed and locked at all times.

7. While all care is taken, MOUNTAIN VIEW CHALET at HEIDI’S accepts no liability for cars parked on its grounds.

8. For the comfort of guests and other residents noise must be kept to a minimum at all times.

9. Smoking is strictly prohibited in the apartment or any other areas of the building.

10. No skis or boards are permitted in the apartment. Skis and boots must be stored in the ski locker located within the building.

MOUNTAIN VIEW CHALET AT HEIDI’S STRONGLY RECOMMENDS THAT ALL CLIENTS ARRANGE APPROPRIATE INSURANCE COVER FOR THE DURATION OF THEIR STAY.

Payment Policy

BOOKINGS AND RESERVATIONS

DEPOSITS
A deposit of 50% is required to secure your booking within 7 days of receiving your booking confirmation.

PAYMENT DETAILS

Heidi's Apartment 2,
BSB: 032-143 Account: 548037
Please ensure the last 6 digits of your booking reference are included with your payment.

BALANCE
The balance is due 30 days prior to arrival. For bookings less than 30 days prior, full payment is required at the time of booking. Failure to pay the balance by the due date will result in cancellation of the booking. The cancellation policy would then apply.

BOND
A credit card bond is required to secure the booking. Should the premises not be left in a good condition, any damaged caused, breakage and loss of property or costs of any additional cleaning the client will be liable to pay all costs as a result.

Cancellation Policy

CANCELLATIONS

All Client cancellations must be advised in writing. If a cancellation is notified 30 days or more prior to arrival, a refund of any Client payments will be made, less a 20% cancellation and administration fee.

For cancellations less than 14 days prior to arrival - ALL MONIES PAID ARE FORFEITED.
COVID cancellations where the area is not permissible for travel incur no cancellation fee.