Huon Valley Escapes

Terms & Conditions

Thank you for booking your Huon Valley Escape.
- As eco-retreats, Buttongrass Retreat and Huon Bush Retreats are very different from a city hotel. We have limited solar electricity, gas cooking, composting toilets and wood fired heaters. You will be surrounded by wildlife of all sorts, including birds, mammals, arthropods and reptiles.
· By law all of our accommodation is non-smoking indoors. Additional cleaning charges will apply at $50 per hour for evidence of smoking indoors.
- Reasonable cleaning times are considered to be 20 minutes per cabin plus 10 minutes per person. Unreasonable cleaning is charged at $35 per hour. Damage or breakages greater than fair wear and tear are charged at replacement cost.
- Prices shown include two people in one bed or four people in two beds. Infants under 1 year old are free only if we do not provide any additional bedding for them. Extra people, extra beds or cots are added at $40/nt.
- Late checkouts can often be agreed for $10 per hour. Non-agreed late checkouts are charged at $50 per hour.
- If you have paid full rate, we guarantee the specific unit that you have booked. On all discounted rates, we will usually provide the specific unit but we might accommodate you in another unit, which will be same size or larger than your original unit.

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With medium term rentals a $200 conversion fee and a $500 bond will be added. The bond will be returned on departure according to the bond conditions.

Payment Policy

- Full payment required at time of booking. If a card is declined due to insufficient funds, we will periodically attempt to charge the card. Bookings are only confirmed once payment has successfully been received.

- By law all of our accommodation is non-smoking indoors. Additional charges will apply for evidence of smoking indoors, candle wax removal, excess or deliberate damage or breakages greater than fair wear and tear.

- Prices are calculated for two people in one bed or four people in two beds. Extra people or extra beds are $40/nt.

- Direct bank deposits to ANZ Bank BSB 017531, Swift ANZBAU3M, Huon Bush Retreats Pty Ltd, Account Number 108248366

Cancellation Policy

When you book with us, we hold the accommodation for you and turn away other booking requests, so if you cancel we have to charge you. Getting to our property is your responsibility. You should take into account travel delays and restrictions.

On discounted rates, full payment at time of booking, then no refunds, no changes.

On full price bookings, cancellations will incur a minimum $50 administration fee. We will try to resell. The earlier you advise us, the better the chance that we can resell. If we resell at a lower price, we additionally charge you the difference.

Full price cancellations over 1 month in advance, we charge you:
- a flat $50 administration charge.

Full price cancellations less than 1 month but more than 7 days, we charge you the lower of either:
- 50% of reserved services if unable to resell, or
- the $50 administration fee plus the difference if we resell for a lower price.

Full price cancellations less than 7 days, we charge you the lower of either:
- 100% of reserved services if unable to resell, or
- the $50 administration fee plus the difference if we resell for a lower price.

No Show, we charge you:
- total cost of reserved services.

We may use third-party service providers to process your personal information on our behalf for the purposes of this booking. For example, we may share some information about you with these third parties so that they can contact you directly by email (for example: to obtain post stay reviews about your travel experience).