Huon Valley Escapes

Terms & Conditions

Thank you for booking your Huon Valley Escape.

- Three Locations in Tasmania's south:
- Huon River Country Cottage: 4156 Huon Highway, Castle Forbes Bay, Tasmania 7109
(If you use Gmail, ignore the false info that Google Trips adds to your confirmation email)
- Huon Bush Retreats: 300 Browns Road, Ranelagh, near Huonville, Tasmania 7109
(If you use Gmail, ignore the false info that Google Trips adds to your confirmation email)
- Buttongrass Retreat: 308 Lune River Road, Ida Bay near Southport, Tasmania 7109
(If you use Gmail, ignore the false info that Google Trips adds to your confirmation email)
- As eco-retreats, Buttongrass Retreat and Huon Bush Retreats are very different from a city hotel. We have limited solar electricity, gas cooking, composting toilets and wood fired heaters. You will be surrounded by wildlife of all sorts, including birds, mammals, arthropods and reptiles.
· By law all of our accommodation is non-smoking indoors. Additional cleaning charges will apply at $50 per hour for evidence of smoking indoors.
- Reasonable cleaning times are considered to be 20 minutes per cabin plus 10 minutes per person. Unreasonable cleaning is charged at $35 per hour. Damage or breakages greater than fair wear and tear are charged at replacement cost.
- Prices shown include two people in one bed or four people in two beds. Extra people, extra beds or cots are added at $40/nt.
- Infants under 1 year old are $5 per night if you bring your own bedding and cot for them. Infant cot and bedding is available at Huon Bush Retreats only for $40 extra. At Huon Country Cottage and Buttongrass Retreat, infants can use a singe bed, charged as a child at $40.
- Late checkouts can often be agreed for $10 per hour. Non-agreed late checkouts are charged at $50 per hour.
- If you have paid full rate, we guarantee the specific unit that you have booked. On all discounted rates, we will usually provide the specific unit but we might accommodate you in another unit, which will be same size or larger than your original unit.

Covid 19
- You are prohibited from entering the property if you have Covid19 symptoms or you have been instructed to quarantine or isolate, unless you have booked for quarantine or isolation.
- You are encouraged to use the CovidSafe app.
- You must use hand sanitiser before entering any building.
- We take extra cleaning precautions. You might notice a chemical smell in your cabin.
- See special Covid19 cancellation clause in cancellation policy section
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With medium term rentals a $200 conversion fee and a $500 bond will be added. The bond will be returned on departure according to the bond conditions.

Payment Policy

- Full payment required at time of booking. If a card is declined due to insufficient funds, we will periodically attempt to charge the card. Bookings are only confirmed once payment has successfully been received.

- By law all of our accommodation is non-smoking indoors. Additional charges will apply for evidence of smoking indoors, candle wax removal, excess or deliberate damage or breakages greater than fair wear and tear.

- Prices are calculated for two people in one bed or four people in two beds. Extra people or extra beds are $40/nt.

- Direct bank deposits to Bendigo Bank BSB: 633-000
Account Number: 1810 45683 Huon Bush Retreats Pty Ltd

Cancellation Policy

From the moment that you book with us, we hold the accommodation for you and turn away other booking requests. We also instantly incur costs to process your booking, so if you change or cancel we need to charge you.

Mistakes that you make with your booking are your responsibility. There is a charge to correct your mistakes. Getting to our property is your responsibility. You should take into account travel delays and restrictions.

On discounted rates, full payment at time of booking, then no refunds, no changes.

All cancellations or date changes will incur a minimum $50 administration fee including the first phone or email exchange. Additional phone or email exchanges incur additional administration fee of $10 per exchange.

We will try to resell. The earlier you advise us, the better the chance that we can resell. If we resell at a lower price, we additionally charge you the difference.

Full price cancellations over 1 month in advance, we charge you:
- the administration fees.

Full price cancellations less than 1 month but more than 7 days, we charge you the lower of either:
- 50% of reserved services if unable to resell, or
- the administration fees plus the difference if we resell for a lower price.

Full price cancellations less than 7 days, we charge you the lower of either:
- 100% of reserved services if unable to resell, or
- the administration fees plus the difference if we resell for a lower price.

No Show, we charge you:
- total cost of reserved services.

Covid19 restrictions are only valid triggers for a one year validity off peak voucher in the following cases:
- Tasmania closes its border or requires quarantine for visitors from the address that you stated as your home address when you made the booking.
- You have been instructed to isolate during the dates of your booking and you provide documentary evidence of that instruction.
- The voucher will be for the amount that you paid minus administration fees (booking, email, phone call etc).
- Off peak vouchers can only be used Mon to Thu nights and exclude 24 Dec to 1 Feb and all public holidays.

We may use third-party service providers to process your personal information on our behalf for the purposes of this booking. For example, we may share some information about you with these third parties so that they can contact you directly by email (for example: to obtain post stay reviews about your travel experience).