Icena Farm Accommodation

Terms & Conditions

Payment Policy

Payment Policy for Icena Farm, Tasmania, Australia:

Thank you for choosing Icena Farm for your stay. Please take a moment to review our payment policy to ensure a smooth and enjoyable experience:

Reservation Confirmation:

A 10% non-refundable deposit is due upon receipt of the invoice to secure your reservation. This applies to all bookings, whether made online, over the phone, or in person.
Full Payment:

The full payment for your reservation is required two weeks prior to your scheduled arrival date. For online bookings, the full amount will be charged at the time of booking.
Accepted Payment Methods:

We accept major credit cards [list accepted cards], and payment can be made in the local currency (AUD).
Secure Payment Processing:

Our payment processing system is secure and complies with industry standards for encryption and data protection.
Online Booking Payment:

Online bookings made through our website require full payment at the time of booking. This upfront payment ensures the confirmation of your reservation.
Non-Refundable Deposits:

The 10% deposit is non-refundable under any circumstances. In the event of a cancellation, the deposit will not be returned.
Cancellation Policy:

Cancellation up to two weeks prior to your scheduled arrival date is eligible for a full refund of the amount paid, excluding the non-refundable 10% deposit. Cancellations made within two weeks of the scheduled arrival date will result in the forfeiture of the full payment.
Modification of Reservation:

Changes to the reservation dates within the two-week period are subject to availability and may incur additional charges.
Refund Process:

Refunds, when applicable, will be processed within [insert number] business days from the date of the cancellation request, excluding the non-refundable 10% deposit.
Contact Information:

For any inquiries or assistance regarding payments, reservations, or modifications, please contact our reservations team at [insert contact details].
We appreciate your understanding and cooperation with our payment policy, which enables us to maintain the highest standard of service for all our guests. We look forward to welcoming you to Icena Farm and providing you with an exceptional experience.

Thank you for choosing Icena Farm.

Sincerely,
Icena Farm Accommodation

Cancellation Policy

Cancellation Policy for Icena Farm

Thank you for choosing Icena Farm for your stay. We are committed to providing you with a delightful experience. Please review our cancellation policy below:

Reservation Confirmation:

Upon booking, a 10% non-refundable deposit is due upon receipt of the invoice to secure your reservation.
Final Payment:

The full payment for your reservation is required two weeks prior to your scheduled arrival date.
Cancellation Policy:

Cancellation up to two weeks prior to your scheduled arrival date is eligible for a full refund, excluding the non-refundable 10% deposit.
Late Cancellation/No-Show:

Cancellations made within two weeks of the scheduled arrival date will result in the forfeiture of the full payment.
Modification of Reservation:

Changes to the reservation dates within the two-week period are subject to availability and may incur additional charges.
Refund Process:

Refunds will be processed within 5 business days from the date of the cancellation request, excluding the non-refundable 10% deposit.
Contact Information:

To cancel or modify your reservation, please contact our reservations team at info@icenafarm.onmicrosoft.com
We understand that unforeseen circumstances may arise, and we appreciate your understanding of our cancellation policy. This policy allows us to maintain the high standard of service and availability for all our guests. We look forward to welcoming you to Icena Farm and providing you with a memorable stay.

Thank you for choosing Icena Farm.

Sincerely,
Icena Farm Accommodation
info@icenafarm.onmicrosoft.com