Isla Tiempo

Terms & Conditions

BOOKING TERMS & CONDITIONS
This Booking Agreement (the Agreement) is between ISLA TIEMPO for the holiday rentals of Properties located in Robe, SA (the Property) and the Guest(s) named in the Booking.
IT IS AGREED AS FOLLOWS:
ACCEPTANCE
This Agreement (the Agreement) and all other legal notices (accessible at https://www.islatiempo.com.au/ and any schedules, annexes, attachments relating to this Agreement, provided with or separately forming part of this Agreement. By completing the Booking, the Guest will be deemed to have accepted this Agreement and acknowledge that this Agreement is subject to any current and future COVID-19 legislative provisions enforced by the SA or Federal Government of Australia [accessible at https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health alert and https://www.smartraveller.gov.au], which ISLA TIEMPO and the Guest are required to abide by, and that ISLA TIEMPO will do all things reasonably required to ensure the terms of the Agreement are upheld, but will not be liable for the consequences thereof. The Guest agrees if they do not accept these terms and conditions, they must not proceed with the Services or payment for the Services.
PAYMENT
The Guest agrees to pay the full 100% payment at time of booking. The Guest acknowledges that the booking will not be confirmed unless full payment has been paid. ISLA TIEMPO bookings are taken through Little Hotelier. Little Hotelier privacy policy can be found here.
By using our online booking system ‘Little Hotelier’, you agree to their terms and conditions accessible at https://www.littlehotelier.com/payment-terms/.
RATES
Rates quoted are in Australian dollars and are subject to change at any time and depending on availabilities. Rates are inclusive of GST where applicable. Verbal quotes are estimations of price only and are subject to written advice on the booking confirmation. In rare cases, accommodation rates may be subject to increase after you have made payment; where this occurs, the Guest will be notified and may either pay the difference or receive a refund.
CHECK-INS
Check-in is available from 1400 on the day of arrival. To enter the Property, a code will be provided in your pre-arrival text message. The latest check-out time is 1100 on the day of departure.
LENGTH OF STAY
There is a three night minimum stay on Public Holidays and school holidays, and a standard seven night minimum from mid December - 1st February. Minimum length of stay restrictions apply to certain rates.
NUMBER OF GUESTS
At no time during the Guest’s Booking shall the number of Guests staying exceed the number booked, or in accordance with the current SA COVID-19 regulations.
GROUP BOOKINGS
(a) ISLA TIEMPO accepts group Bookings. Guests with Bookings for exclusive use will have full use of the Property. (b) Guest Bookings will be subject to the current and updated COVID -19 regulatory restrictions. Guest will be responsible to ensure they check the SA Guidelines as issued by the SA Government at the time of making the booking. If the guidelines change in the period between the time of Booking and the date of the Booking, the guidelines on the date of the Booking will apply accordingly.(c) All Guests in group bookings will be required to complete a guest registration form and only registered guests will be permitted to occupy the property for the duration of the stay. (d) Visitors of Guests on the Property must be family members, friends, other responsible adults over twenty-one (21), or otherwise accompanied by a parent or legal guardian.
CHILDREN
(a) Children are permitted as Guests only when staying with accompanied adults. The accommodation prices for children are included in the standard rate and refer to using existing bedding. (b) Children must be supervised at all times, especially around fencing, pools, dams, stairs, verandas, balconies and cleaning chemicals. ISLA TIEMPO is not responsible for any children staying at or visiting the Property.
MINORS AND SCHOOLIES
ISLA TIEMPO does not accept Schoolies reservations or bookings from anyone under the age of twenty-one (21).
CLEANING AND HYGIENE PROCEDURES
(a) ISLA TIEMPO’s professional cleaning team use high grade (70%) alcohol-based products to eliminate risk of contamination and the spread of viral or bacterial residue on the premises, and have implemented a stringent double clean where all surfaces are washed with hot soapy water before the high alcohol-based product is used.(b) Guests will be responsible to take the necessary personal safety and hygiene procedures as required.5. THE PROPERTY
REVIEWS AND SOCIAL MEDIA
(a) We encourage our Guests to tag @isla_tiempo when posting during their stay at the property, and unless you expressly object, we may tag you in some of our posts on matters of interest or repost your images on our accounts.
(b) Where, upon request, you provide us with images of you or others, taken during your stay at the Property, unless you expressly object, you agree to release and hold us harmless for any liability in relation to the images which we may use for our marketing material or for promotional purposes.
(c) Guests agree testimonials we have received from other guests received by us are indicative of that guest’s experience at the Property and may not necessarily be typical. You recognise and agree these are not a guarantee of the experience you will have at the Property, though we do our best to ensure every Guest is satisfied.
(d) In the event you experience any issues or problems during your stay, you agree to give ISLA TIEMPO the opportunity to rectify the situation prior to leaving negative reviews that may be published in the public domain, and which may be damaging to our reputation.
(e) Guests agree that upon leaving a review they consider the regulations regarding false statements under the Competition and Consumer Act 2010 (SA), and pursuant to the Defamation Act 2005 (SA), which allows for anyone who has had damaging material published about them or which may cause injury to their business, to take legal action against authors.
NOISE
You acknowledge that parties and gatherings are strictly prohibited at ISLA TIEMPO without prior permission from management, and that all noise shall be kept indoors after 10pm and prior to 8am. Excessive noise, music and any other form of disturbance to neighbours and other ISLA TIEMPO Guests is prohibited at all times, and may result in an eviction without refund. Additionally, where ISLA TIEMPO staff, security guards or the police attends the Property to deal with noise complaints or excess Guests, or where a complaint has been received from the neighbours during or after your stay, you will be charged a fine. Evidence of a party or function found after the Guests have checked out shall result in an additional charge.
NEIGHBOURS
A ‘good neighbour’ policy shall be enforced at ISLA TIEMPO. You acknowledge that ISLA TIEMPO will be treated with as much care as your own residence, and that it shall be left in the same condition as when you arrived. Behaviour exhibited by you and/or other Guests that is disrespectful of and disruptive to neighbours, traffic flow or the community, or which prompts complaints to the ISLA TIEMPO management from the police, local council or neighbours shall not be tolerated and may result in a fine or eviction. You and other Guests agree to abide by all applicable parking restrictions and limitations.
SECURITY BOND All Bookings will require a credit card pre-authorisation for a refundable Security Bond in the amount of $1,000. The bond will be retained until an inventory and inspection has been completed at check-out, with the cost of repair or replacement of property to be deducted from your Security Bond. The remainder shall be refunded to you within 7 days. You remain responsible for, and will be charged for any damage, or cost of repair or replacement in excess of the Security Bond.

Payment Policy

ONLINE BOOKING

The Guest agrees to pay the full 100% payment at time of booking. The Guest acknowledges that the booking will not be confirmed unless full payment has been paid. ISLA TIEMPO bookings are taken through Little Hotelier. Little Hotelier privacy policy can be found here.

By using our online booking system ‘Little Hotelier’, you agree to their terms and conditions accessible at https://www.littlehotelier.com/payment-terms/.

SECURITY BOND All Bookings will be charged a refundable Security Bond of the amount of $1,000. The bond will be retained until an inventory and inspection has been completed at check-out, with the cost of repair or replacement of property to be deducted from your Security Bond. The remainder shall be refunded to you within 7 days. You remain responsible for, and will be charged for any damage, or cost of repair or replacement in excess of the Security Bond.

RATES

Rates quoted are in Australian dollars and are subject to change at any time and depending on availabilities. Rates are inclusive of GST where applicable. Verbal quotes are estimations of price only and are subject to written advice on the booking confirmation. In rare cases, accommodation rates may be subject to increase after you have made payment; where this occurs, the Guest will be notified and may either pay the difference or receive a refund.

Cancellation Policy

Cancellation Policy
CANCELLATIONS

(a) Cancellations with greater than 60 days notice prior to your arrival will incur a 50% cancellation fee.

(b) Cancellations with less than 60 days notice prior to your arrival will incur a 100% cancellation fee.

GENERAL

(a) A Booking may be cancelled due to terrorism, natural disasters, pandemics, political instability or other external events making it unviable for us to uphold the Booking. Where your Booking has been varied or cancelled, we will use our best endeavours to provide an alternative that is substantially the same or as similar as practical to the original Booking, or voluntarily offer you a right to cancel or change a Booking via our booking system.