Karawatha Cottages

Terms & Conditions

1. Acceptance
Our full terms & conditions are accepted by you upon payment (deposit or in full).

2. Rates
Room rates may vary based on season, day of week and/or length of stay. A mandatory wedding package applies to all bookings if the cottages are used for getting ready for your wedding.

3. Check in and Check out
Check-in is available from 3pm on day off arrival, check-out no later than 10am on day of departure.

4. Keys
Keys will be provided in a number lock key wall safe found outside each cottage. Unique access codes will be communicated prior arrival via e-mail or text message.
Upon check-out, keys are to be left in the respective key wall safe. A 'lost key' charge of $ 50 will be applied for all keys not returned upon check-out.

5. Visitors
For the comfort and security of all our guests (and for insurance compliance), no visitors are allowed at any time anywhere on the property.
Exemption may be possible, if arranged and confirmed at time of booking (e.g. as part of a booked wedding package or for use of BBQ area if all three cottages are booked in one booking); please do contact us prior booking to avoid disappointment.

The number of guests staying may not exceed the number booked and a change of guests throughout a stay/booking is not permitted.

6. Wedding or Bridal Parties
Karawatha Cottages is not ideally set-up to cater for wedding or bridal parties. Should you intend to use one of our cottages to get ready for your wedding, please contact us prior booking to discuss options and availability. Please note that our mandatory wedding package will apply in any case.

7. Pets
Unfortunately, no pets allowed

8. Injury, Loss and Damage
Karawatha Cottages, its owners and employees do not accept liability for injury, loss, damage or inconvenience during the guest’s stay. By acceptance of these terms, all guests hereby release the owners from any liability that may arise during or as a result of their stay.

The owners do not accept responsibility for guest’s personal property.

9. No Smoking
No smoking is allowed inside the Cottages. Smoking outdoors is only permitted outside on the individual decks of each cottage.
A fee of $ 50 for professional deodorising will be charged if smoking inside the cottage is evident.

10. Cleaning / Servicing
We hope you enjoy your stay at Karawatha Cottages and the amenities provided. All cottages are self-catering and do not include daily servicing. For stays of 4 nights or longer fresh towels are provided mid stay.
Upon check-out we kindly ask you to leave the cottage in a clean and tidy condition, with all dishes washed and stowed away. We reserve the right to charge a $ 50 cleaning fee should the cottage be left in an unreasonable state and excess cleaning is needed.

For full Terms & Conditions please refer to our website.

Payment Policy

A deposit of 50% of the total room rate is payable at the time of booking to secure the booking. The full balance is due 14 days prior to check-in; for group bookings, full balance is due 30 days prior check-in .
All payments will be processed against the card details provided. If we are unable to process the funds as per the above schedule, Karawatha Cottages have the right to cancel the booking and attempt to re-let the cottage
Please note: if you have booked through a travel agent, different payment terms may apply

Cancellation Policy

All cancellations must be done in writing by e-mailing Karawatha Cottages at stay@Karawathacottages.com.au.
• Cancellations received more than 30 days prior check-in: deposit/all payments are fully refundable
• Cancellations received between 30 days and 14 days prior check-in: 50% of total room rate is non-refundable
• All cancellations received 14 days or less prior check-in: No refund available
Please note: if you have booked through a travel agent, different cancellation terms may apply

For group bookings (defined as booking of all three cottages for one party) the following cancellation policy applies:
- Cancellations received more than 90 days prior check-in: deposit refundable, less $ 50 admin fee
- Cancellations received between 90 days and 30 days prior check-in: deposit is non-refundable
- Cancellations within 30 days prior check-in: booking is non-refundable

Special provision for cancellations due COVID-19 border closures:

Should you be unable to travel due to a change in border closures within the 30 day cancellation window (e.g. you reside in Queensland and the SA borders are open for you to travel at time of booking, but are subsequently closed again within 30 days of your check-in date), the following 'peace of mind' provisions apply for all bookings that are made directly on our website and that show your residential address/suburb that is covered in the government directions:

Fully refundable until 15 days prior check-in; free change of dates or travel credit for cancellations made within 14 days

Please note this relates to government imposed border closures only and does not cover sickness or any other cancel reason. Cancellations need to be made within 24 hrs of the changed travel restrictions being announced. We recommend to always purchase travel insurance.

Our commitment to you: In the unfortunate event that you have to cancel your reservation with us we will try to re-sell your cottage and, if successful, will refund your reservation (less a $ 50 admin fee) - irrespective of the applicable cancellation policy.