Katrina Blanco LH APAC

Terms & Conditions

Arrival and Departure

Check-in time is from 3.00 pm
Check-out time is prior to 11.00 am
Early check-in or late check-out is available and rates are available on request. Although our team members are available 24 hours a day, we would appreciate your advising us if you expect to arrive after 6.00 pm.

Children

Child or Children aged between 2 years and 11 years; “Infant” means a person under the age of 2 years;

Children and Infants may not stay in any room without an Adult.

Persons aged over 12 years will be charged Extra Person rates for each person.

All room rates are based on two adults. Extra person charges will be charged on a Room Only basis, unless otherwise stated.

- Extra Person rates AUD $ 100.00 per night will be added in a separate line at payment summary when you finalise your booking. (Extra person rates included sofa bed)

Children and Infants sharing a room with their parents or guardians may do so free of charge if using existing beds and linen and not exceeding the maximum occupancy for the given room type.

- Additional fee AUD $ 50.00 per night each will apply if sofa bed/ rollaway and linen (including baby crib -where & when available) are required for the children.

Reservations Guarantee
To guarantee your reservation you will be asked for your credit card details.

Non-arrival
Should you fail to arrive on the scheduled day of your reservation, your room will be held until the following day in case you have been unforeseeably delayed and are unable to contact us. Should you not arrive the next day your reservation will be cancelled and the total accommodation charge which will be applied to your credit card.

After check-in, should you shorten your stay, full payment will be forfeited.

Rates and Minimum Length of Stay Requirements
Our rates vary by room type, availability, day of the week and season; weekends are always in high demand. During periods of high demand or major events and for certain packages we may apply a requirement for a Minimum length of stay. You will be advised of this at the time of your reservation.

Local Taxes
All guest expenses are subject to Goods & Services Tax of 10.0% which is included in any room or ancillary prices quoted.

Gratuities and Service Charges
Tips and gratuities to our team members are at our guest’s discretion and we do not apply any compulsory service charges.

Smoking
We do not permit smoking within our guest rooms and smoking within enclosed public areas is against the law in NSW; there are ample outdoor areas throughout the property where smoking is permitted. A sanitisation fee of one additional night’s accommodation or package fee will be charged where smoking occurs within a guest room.

Payment Policy

Accepted Payment Methods
We accept MasterCard, Visa, Diners Club and American Express as well as cash and travellers cheques. Please note that a $20 postage fee applies and a credit card surcharge of 1.5% for Mastercard, Visa, American Express and a surcharge of 2.25% for JCB, Union Pay and Diners

Cancellation Policy

Cancellations
Should you need to cancel your reservation we ask that you advise us at least 7 days prior to your arrival date. Cancellations within this period will incur a fee equal to the total accommodation charge which will be applied to your credit card.