Kirsten Accommodation Mudgee

Terms & Conditions

1. Address covered by these terms and Conditions:
Kirsten Lux Cottage: 51 Lewis St, Mudgee
Kirsten Accommodation Mudgee: 47A Lewis St, Mudgee

2. ACCEPTANCE & RESPONSIBILITY.
• Payment of the Deposit constitutes acceptance of these Terms and Conditions.

3. CHECK IN/ OUT
• Check-in time is not before 2pm on the arrival date and check out time is not later than 10am on departure date.
• Late departure is subject to prior arrangement and availability and extra charges will apply.
• You must notify Management of expected arrival time and a mobile contact number at least 7 days before arrival.
• Key collection/return procedure will be as follows:
- On check in the keys will be placed in a security box near the front door of the property. The code to the security box will be email to you or SMS to you, whichever you indicate to Management.
- On check out please place the keys back inside the security box and lock the box.

4. PAYMENTS For a direct Kirsten Accommodation Booking are outlined in Payment policy.
FOR BOOKINGS MADE VIA A BOOKING PLATFORM PLEASE CHECK THE PAYMENT POLICY THAT applies to THAT PLATFORM at the time of Booking. eg Booking.com, Expedia, Hotels.com, Wotif, AirBNB have different payment policy in which you must abide.

5. CANCELLATION OR VARIATION For a direct Kirsten Accommodation Booking Cancellations are outlined in Cancellation policy.
FOR BOOKINGS MADE VIA A BOOKING PLATFORM PLEASE CHECK THE CANCELLATION POLICY WITH THAT PLATFORM at the time of booking. eg Booking.com, Expedia, Hotels.com, Wotif, AirBNB etc all differ and are controlled by that booking platform.

6. YOUR PERSONAL INFORMATION
You must disclose your correct name, residential address, postal address, email address and mobile phone number for security and insurance purposes. Photo identification may be requested to be viewed prior to key hand over. Failure to disclose the correct information will be constituted as a cancellation of the booking and the deposit will not be refunded.

7. SECURITY BOND - outlined in Payment policy

8. UNAVAILABILITY
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.

9. PARTIES & FUNCTIONS
Parties and Functions are strictly prohibited. Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.

10. LINEN AND TOWELS
Kirsten Accommodation Mudgee supply linen, pillows, blankets and towels which must be left where supplied in the bedrooms or bath room on departure. Further linen may be hired through Management. Beach towels are not included.

11. PETS
Pets are NOT allowed at the Property

12. YOUR OTHER RESPONSIBILITIES
• You must comply with all applicable House Rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.
• You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. Management may recover from you repair or replacement cost (at Management's discretion)
• Only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay extra charges may apply or the agreement may be terminated without refund.
• Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.
• Before departure, all food must be removed from fridges, all rubbish put in the appropriate council rubbish bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
• Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc. Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee which will be deducted from the security bond or charged to your credit card
• You are responsible for the cleaning of the BBQ after use. A Charge of $150 will be incurred if BBQ requires cleaning after your departure.
• Extra COVID cleaning charge: If whist staying at any of our properties and you or any of your group are found to be positive for COVID-19 and the property is required to be deeply cleaned you will be charge extra for this. It will be charged against the damage bond and charged to the credit card on file. Keep in mind that all linen doonas and pillows will also need to be replaced. And the cost of cleaning will be dependent on the size of the property you have stayed.
• All furniture and furnishings must be left in the position they were in when you arrived
• The property should be vacated on time and secured. All windows and doors are to be locked. All keys must be returned to Management or as otherwise directed.
• You are responsible for the safekeeping and replacement of accommodation keys. Duplicate keys will be provided at an additional charge of $150.
• Smoking is not permitted in the Property

13. PROBLEMS OR COMPLAINTS
• In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
• Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
• Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.

We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.

14. CONFIDENTIALITY, PRIVACY AND SECURITY
Kirsten Accommodation Mudgee will keep any information (including your account details & credit cards) confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
We will only disclose information that we have about you: (a) to the extent specifically required by law; or (b) for the purposes of these T&C’s (including disclosing information in connection with any query or claim).
Your email address will be used for communication purposes.
Our booking software platform is powered by SiteMinder. Their privacy policy can be found by link :https://www.littlehotelier.com/privacy-policy/. Our payment gateway is powered by Simplify owned and operated by the Commonwealth bank. Their privacy policy can be found by link: Privacy Policy -https://www.commbank.com.au/support/privacy.html
Booking platforms are guided by their own privacy policies.
Kirsten accommodation P/L provide access to smart TVs and streaming devices for your convenience. It is the guest's responsibility to log out of any personal accounts and erase email addresses or other credentials from these devices before checking out. Kirsten Accommodation will not be held responsible for any breach of personal data privacy resulting from the use of our smart TVs or streaming devices.
For Full Terms and conditions can be found on our website: www.kirstenaccommodation.com.au or request an email document to stya@kirstenaccommodation.com.au 1300768674.

Payment Policy

FOR BOOKINGS MADE VIA A BOOKING PLATFORM PLEASE CHECK THE PAYMENT POLICY THAT APPLIES to THAT PLATFORM AT THE TIME OF BOOKING eg Booking.com, Expedia, Hotels.com, Wotif, AirBNB have different payment policy in which you must abide.

PAYMENT POLICY FOR A DIRECT BOOKING with KIRSTEN ACCOMMODATION as follows:
• A deposit of 50%, must be received within 5 days after the Booking is taken by Management.
• Payment in full must be received no later than 10 days prior to your arrival.
• Payments must be received in Australian $.
• Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice or liability to you.

• We accept payment by direct deposit into our bank account up to 5 days prior to due date:
KIRSTEN ACCOMODATION P/L
Commonwealth Bank of Australia
BSB: 062 204
Acc: 1105 1704
Swift code: CTBAAU2S
Reference: Booking number

OR we accept VISA or MASTERCARD or AMEX payments. Credit card Surcharge is 1.9% & Surcharge added to payment

SECURITY BOND
ALL BOOKINGS either made by a booking platform or with Kirsten Accommodation directly are subject top pay a Security bond.

SECURITY BOND
• A bond payment of $200 for 2 night stay & $100 for a 1 night stay is required 3 days before arrival. Payment for bond is only via VIA or MASTERCARD or AMEX without surcharge.

The bond will be credited to your credit card once our property has been inspected and deemed left in a similar state to your arrival. We agree to ensure this occurs within 7 working days of your departure.

• Any damage, loss or expense incurred by Management as a result of your breach of our Terms & Conditions will be charged against the bond. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra guests beyond those declared. $150 for dirty BBQ, $150 for tampering with TV/digital cabling.

• Any damage loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the credit card. Examples include but are not limited to any breakage, damage or excess cleaning requirements, extra Guests or Visitors beyond those declared.

GIFT VOUCHERS: Valid for 36months from payment date. Can be used at any Kirsten accommodation location. Non-refundable. standard T&C's apply.

Cancellation Policy

FOR BOOKINGS MADE VIA A BOOKING PLATFORM PLEASE CHECK THE CANCELLATION POLICY at the time of booking WITH THAT PLATFORM eg Booking.com, Expedia, Hotels.com, Wotif, AirBNB etc all differ and are controlled by that booking platform.

CANCELLATION POLICY of A DRIECT BOOKING with KIRSTEN ACCOMMODATION AS FOLLOWS
If you wish to vary or cancel your Booking, please contact us immediately on Reservations 1300 786 674 or email stay@kirstenaccommodation.com.au.
• Your deposit is non-refundable in the event of a cancellation.
• If you cancel within 14 days prior to arrival no refund will be given. The bond will be refunded only.
- Should you be eligible for a refund it will be made through your chosen payment method at time of Booking.
• A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.
• A variation of the Booking which reduces the number of guests will be treated as a cancellation of the Booking in respect of those guests.
• An administration charge of $50 will be charged for any variation or cancellation.
- Bookings for Special events: The guest will be notified of the dates being of a special event nature. A 50% deposit will be taken to confirm the booking at the time of booking and is absolutely non-refundable or transferable. 14 days prior to arrival balance is to be paid and is non refundable.
If guest has booked via a booking channel the guest must cancel via the same booking channel. Extra charges may apply.

COVID CANCELLATION POLICY:
We do not refund for COVID laws or restrictions. If travel is banned you may be entitled to a 12 month stay credit subject to availability. Cancellation of your event or change of mind is not included in the COVID stay credit policy.