La Rochér Eco Retreat

Terms & Conditions

CHECK IN AND OUT TIMES
Check-in is 2pm and check-out is 10am (NSW time). We will do our best to accommodate early check-ins and late check-outs subject to availability.

CLEANING
Our villas are self contained accommodation and we are a small, family run business. As such we ask kindly that, within reason, the villas are returned to the state in which they were found in (i.e. dishes cleaned, kitchen wiped down, furniture and room contents in their place; don’t worry about the bed). Please note that we reserve the right to charge an additional cleaning fee of up to $200 should we deem it necessary based on the above mentioned. Thank you for your understanding in this matter.

DAMAGES
We understand that accidents happen. Should you break anything please let us know - if it's minor, we usually won't charge. If it's a larger issue (e.g. appliances/electronics, furniture, buildings, ect.) we would like to agree the cost with you before you leave to avoid any issue later.

SMOKE-FREE ENVIRONMENT
Our property, as an Eco Retreat, is a smoke-free environment. We respectfully request our guests to adhere to this. If you do wish to smoke, we request that this be done outside in the gardens, away from other guests and the common areas: carport, pool and pathways. Smoking on the decks is also not permitted, as the residue of tobacco odour is extremely difficult to deal with. A deep cleaning fee of of up to $500 will be charged to any guest or their visitors who smoke within the villa (including the deck). This charge may be applied to a guest’s account after departure if evidence of smoking is found.

CHILDREN (under 14)
The retreat rest has been designed to provide a special place for couples to get away, connect, celebrate special occasions with each other and relax. We want all our guests to share the peace and tranquility of the place and the property is thus primarily geared towards couples.

Each unit does however, have a queen sized sleeper couches bed for an additional two guests if required. Any additional guests will incur a fee per person. This must be confirmed at the time of the booking.

Under special circumstances we may permit children to share with parents, (eg families travelling interstate or from abroad with mature and or quiet children or with a group booking) but only on request and approval at time of booking. Please call to discuss as we want to be flexible if circumstances permit. Arrival with children without prior request may result in the stay being declined without a refund or a surcharge being applied.

GROUP BOOKINGS
We can prepare a discounted package for this. Please call to discuss.

LENGTH OF STAY
All bookings are for a minimum two night stay and for the full period of long weekends, Easter and Christmas.
We can arrange special rates for stays longer than 5 nights. Please feel free to contact us and discuss.

PETS
Unfortunately our development approval from the local Shire was conditional on the retreat not allowing pets. This is aimed and protecting local fauna. We are pet loving couple and there are two very friendly dogs on the property, Bailey and Bella who you can adopt for the weekend. They offer free hugs and cuddles but have been told that they cannot sneak into any of the units!

Payment Policy

Bookings made prior to 2 week (14 days) of the reservation require a 10% deposit to be paid. Please see our cancellation policy.

Bookings will be accepted less than two weeks prior to arrival If accommodation is available. Full payment will be required at time of booking.

Full Payment is due14 days prior to the date of arrival. We value your privacy and financial security and guarantee that credit card details are not retained.

Booking through alternative sites have their own booking and cancellation policies and it is recommended that you carefully read the fine print of these sites. We cannot be held responsible or bound by third party arrangements.

Cancellation Policy

We are a small boutique property and cancellations have a significant impact on our business. The deposit is refundable in the event of cancellation made more than 14 days prior to arrival. After that, cancellation or no-show will attract the full payment. We understand that special circumstances can arise and ask that you speak directly to us.

Please ensure you have proper travel insurance and it covers cancellations. Before you pay for additional insurance, we recommend that you check your credit card's travel insurance, which is usually free.