Jack Frost Apartments

Terms & Conditions

Booking and Payment Terms and Conditions

ACCOMMODATION PRICING
All prices are correct at time of printing but are subject to change without notice.
All reservation requests are subject to availability. Any verbal or written quotes are an estimate only of the price and will be confirmed at time of booking.

BOOKINGS
To confirm your reservation we require a 15% deposit at the time of booking, and the balance 1 calendar month prior to arrival.

BOOKINGS MADE WITHIN 1 MONTH OF ARRIVAL DATE
Reservations made within 1 calendar month off the arrival date require full payment at the time of making the reservation.

THIRD PARTY BOOKINGS
All non-direct bookings from third party sites are processed in full as per their sites payment terms and conditions

PAYMENT
Direct deposits and major credit cards are accepted - Visa, MasterCard. American Express and Cheques are not accepted.

DIRECT DEPOSIT
If you would prefer to use direct deposit: Bank – CBA
Name – The Snow Monkey Group
BSB – 063 123
Account # - 1055 6437
Please ensure to put your booking name in the description so we can note your deposit or payment and e-mail us the receipt number from the transaction.

CREDIT CARD PAYMENT
Can be made via our third party payment gateway (Stripe), this is secure. however if you prefer.
Please contact us directly (0357593663) and we will process your payment. All details are stored securely and no personal details are supplied to third parties.

PRIVACY POLICY
Please refer to our website for our full privacy policy.

CANCELLATION
*Any Cancellations 30 Days or more before your Check in date will incur the 15% fee of the booking total.
* Any Cancellations within 30 Days of Check in date will incur 50% fee of the booking total.
Alternatively we are always happy to reschedule your booking!

If you are unable to make it due to a COVID Lockdown a 15% fee of your booking total will incur, Alternatively we can reschedule to another date for you.

PARKING: Available free on site in Summer only, Winter Paid Parking only available approx 500m away visit www.alpineeasyaccess.com.au for information.

CHECK IN
Check in time is guaranteed from 3.00pm. Every action will be taken to accommodate early arrivals, but is not guaranteed. Luggage storage is available.

CHECK OUT
Checkout is STRICTLY 10.00am. There will be no refund for early departure. A late checkout fee of 50% of the daily apartment tariff will apply if the property is not vacated prior to or by the designated checkout time. Luggage storage is available.

SECURITY DEPOSIT & CLEANLINESS
Whilst being a guest at IHP Lionshead and Jack Frost apartments you are responsible for any loss or damage to the property. A credit card pre-authorization must be received upon check in as a security deposit/bond. Major credit cards are accepted - Visa, MasterCard, The preauthorization will lapse after 3-5 business days after your departure, provided the property is left in a clean, tidy and undamaged condition. Please note that the IHP Lionshead and Jack Frost Apartments are non-smoking and pets are not permitted. Any signs that these 2 actions have occurred, or that the apartment is left in an unreasonable state, will result in a deep cleaning fee of $400. You will also be asked to vacate your apartment and find alternate accommodation if deemed necessary.

TRAVEL INSURANCE*
Travel insurance is HIGHLY recommended. You may have the potential to claim in the event of:
• Personal liability, death, accident or illness
• Damage or permanent loss of luggage and personal effects during travel
• Cancellation fees and lost deposits that you can't recover in any other way; if your journey is cancelled or shortened at any time through circumstances either expected, intended by you, or outside your control
• Road closures due to unexpected or untimely weather conditions.

GUEST BEHAVIOUR AND CONDUCT
As a guest of IHP Lionshead and Jack Frost it is expected that you will respect the amenity of the adjoining apartments. The apartments adjoin The Jack Frost bar which is a licenced venue. Security and bar staff will apply the same standards re: conditions of entry to both apartment guests and other patrons without favour. Intoxicated and unruly behaviour will not be tolerated. Gross misconduct may result in eviction if deemed appropriate.

Payment Policy

*A 15% Deposit is required to secure your Accomodation at time your booking is made.
*Full balance of your Booking total will be charged 1 month prior to Check in.
*Any Cancellations 30 Days or more before your Check in date will incur the 15% fee of the booking total.
* Any Cancellations within 30 Days of Check in date will incur 50% fee of the booking total.
Alternatively we are always happy to reschedule your booking!

If you are unable to make it due to a COVID Lockdown a 15% fee of your booking total will incur, Alternatively we can reschedule to another date for you.
Booking.com has your credit card details but we don't have access to this until 2 weeks before your Check in date. Therefore Please contact us with your Credit card details or direct debit 15% of your booking total using the following details: hotham@snowmonkey.com.au , or direct debit to Snow Monkey Group BSB 063123 account 10556437. Use your name as a reference when making payment.

Cancellation Policy

*Any Cancellations 30 Days or more before your Check in date will incur the 15% fee of the booking total.
* Any Cancellations within 30 Days of Check in date will incur 50% fee of the booking total.
Alternatively we are always happy to reschedule your booking!

If you are unable to make it due to a COVID Lockdown a 15% fee of your booking total will incur, Alternatively we can reschedule to another date for you.