Lo Scoglio

Terms & Conditions

STANDARD TERMS AND CONDITIONS
Terms and Conditions
Welcome to Lo Scoglio! We're thrilled you're considering staying with us. Please take a moment to familiarise yourself with our terms and conditions, which are designed to ensure a delightful and memorable experience for you and all our guests.

Introduction
In these terms and conditions:
• "you" or "your" refers to the guest making the booking and related parties.
• "our", "us", or "we" refers to Lo Scoglio and related parties.
• "property" or "accommodation" refers to Lo Scoglio, located at 451 Coopers Shoot Road, Coopers Shoot, NSW 2481.
By booking your stay at Lo Scoglio, you are agreeing to these terms and conditions, crafted with your comfort and safety in mind.

Bookings
Bookings at Lo Scoglio can be made via our website www.loscoglio.com.au or via email at enquiry@loscoglio.com.au. We're here to help you every step of the way.

Our policies are:
• 50% non-refundable deposit to secure a booking.
• Final 50% non-refundable payment due 30 days prior to your arrival.
• If booking within 30 days of arrival, full payment is due at the time of booking.
You agree to pay the rate for each night of your stay before arrival and any additional charges before departure.

Deposit and Final Payment
• A non-refundable deposit of 50% is required at the time of booking confirmation. This can be paid via bank transfer, Visa, or Mastercard. Use of credit cards incurs a 1.5% charge.
• A non-refundable final payment is required 30 days prior to arrival, payable via bank transfer, Visa, or Mastercard, with a 1.5% charge for credit card use.
• Bookings and payments must be supported with identification.

Payment Policy
Full payment is required at least 30 days before your arrival. If Lo Scoglio has not received payment, we reserve the right to cancel the booking.
In the event we must issue a refund via credit card, the refund must go back onto the original credit card charged.

Cancellation Terms and Charges
We understand that plans can change. While our booking deposit and final payment are non-refundable, we encourage you to read our detailed cancellation policy for clarity.

Our cancellation terms:
• Cancel 60 days prior to arrival for a full refund.
• Cancel 31-59 days prior for a 50% refund of your deposit.
• Cancel within 30 days of arrival, 100% of the total booking fee is charged.
Written notification is required for all cancellations. All cancellations will incur a $150 cancellation fee. Travel insurance is strongly recommended.

Coronavirus (COVID-19) Cancellation Policy
Please refer to the NSW government website for current COVID-19 restrictions and guidelines. We recommend travel insurance for unforeseeable cancellations.

Security Bond
The security bond for Lo Scoglio accommodations is $5000, held on a nominated credit card one week prior to check-in. For exclusive private events, the bond is $15,000. Bonds are processed according to arrangements made between us and you.

Rates and Charges
Rates are quoted in AUD and subject to change. Minimum 5-night stay required during Easter, and a minimum 7-night stay required during Christmas, and New Year.

Digital Compendium
You’ll receive access to our digital compendium 5 days before your stay, your go-to guide for a wonderful stay at Lo Scoglio.

Check-in and Check-out
• Check-in: 3.00 pm
• Check-out: 10.00 am
We strive to accommodate early check-ins and late check-outs wherever possible, so don't hesitate to ask! Early check-in and late check-out requests are subject to availability and fees may apply.

Children (under 16 years)
Lo Scoglio is family-friendly, with specific guidelines for the use of our facilities by younger guests. Parents of young children/toddlers and babies should also be mindful that this is not a baby-proof house, so take necessary precautions to ensure the safety of your little ones.

Hosting an Event or Small Function
Dreaming of hosting a small event or small gathering at Lo Scoglio? We'd love to hear your ideas! Contact us to discuss how we can make your event special and compliant with our guidelines. We're more than happy to work with you to create a memorable and enjoyable occasion. No schoolies, hens or stags allowed.

Noise and Behaviour
Excessive noise, disturbance, or anti-social behaviour will result in warnings and may lead to immediate eviction without refund.
Inappropriate Bookings and Schoolies
We reserve the right to refuse bookings for inappropriate purposes or that may cause disturbance.

Facility Rules
Our facilities are here for your enjoyment and well-being. We invite you to familiarise yourself with the rules to make the most of them.
Spa - Given the presence of water, please provide vigilant supervision for young children.
Gym - For health and safety reasons, children under the age of 13 are not allowed in the gym without parental supervision.
Pool - As it contains water, please ensure diligent supervision of young children.
Ice bath - As this involves water, please maintain close supervision when younger individuals are using it. Additionally, children under the age of 13 must have adult supervision for their safety.
Sauna - To ensure safety, kindly keep the large outer doors open and securely latched. Children under the age of 13 are not permitted in the sauna for their well-being.

Disclaimers
Your safety and comfort are our priorities. While we take every precaution, we also remind guests of their responsibilities for a worry-free stay. We are not responsible for power or water outages or changes in property furnishings or descriptions.

Force Majeure
No compensation for changes or cancellations due to events beyond our control, including natural disasters, epidemics, or government actions.

Commercial Use
Please reach out to us if you're considering Lo Scoglio for commercial purposes or extended stays. We're here to discuss options and find the best solution for your needs.

No Tenancy
This booking is not a residential tenancy agreement. No tenancy or rights are created under any landlord/tenant laws.

Parking
Ample on-site parking is available.

Keypad Locks
Each accommodation has a unique keypad lock with a code provided before check-in.

Linen
Linen, towels, and pool towels are provided. Additional linen available on request, fees may apply.

WIFI, Internet Access, and Smart TV
Starlink internet and WIFI are available. Smart TV in all accommodations; use personal login for streaming services.

Housekeeping and Environmental Care
Help us maintain the beauty of Lo Scoglio by being mindful of your environmental footprint during your stay.

Rubbish and Recycling
Please use the bins provided for all rubbish and recycling before departure.

Breakages & Damages
Report any incidents promptly. Charges for damages or lost items will be deducted from the bond or credit card.

Smoking Policy and Pet Rules
Our non-smoking/vaping and no-pet policies are in place to ensure the comfort and health of all our guests. Violation will incur additional cleaning fees, possible eviction, and charges deducted from your bond.

Fire Place Rules
Use provided firewood, supervise the fire, and keep flammable items away.

Septic Tank Rules
Avoid harsh chemicals, use septic-safe products, and report issues promptly for regular maintenance.

Fire and Emergency Evacuation
Rest assured, your safety is paramount. Our emergency procedures are regularly reviewed and updated for your peace of mind. In the event of an emergency, guests must follow the procedures outlined in the accommodation and as instructed by management.

Personal Belongings and Lost Property
We care about your belongings. If you leave something behind, just let us know, and we'll do our best to reunite you with your items.

Thank you for choosing Lo Scoglio for your stay. We're dedicated to making your visit as enjoyable as possible and are always here to help. Should you have any questions or special requests, please don't hesitate to reach out.

Payment Policy

Deposit and Final Payment
• A non-refundable deposit of 50% is required at the time of booking confirmation. This can be paid via bank transfer, Visa, or Mastercard. Use of credit cards incurs a 1.5% charge.
• A non-refundable final payment is required 30 days prior to arrival, payable via bank transfer, Visa, or Mastercard, with a 1.5% charge for credit card use.
• Bookings and payments must be supported with identification.

Payment Policy
Full payment is required at least 30 days before your arrival. If Lo Scoglio has not received payment, we reserve the right to cancel the booking.
In the event we must issue a refund via credit card, the refund must go back onto the original credit card charged.

Please see our cancellation policy should you wish to cancel or make changes to your reservation.

Cancellation Policy

CANCELLATION POLICY
Standard Rate:
Please ensure that you double-check your booking dates carefully, as amendments to your reservation dates will be subject to a $150 administration fee.

For all reservations, please be aware that your deposit, less a $250 cancellation fee, is refundable up to 2 months before your scheduled arrival. Cancellations made within the final 2 months will result in the forfeiture of your full deposit. We understand that life can be unpredictable, and we want your stay at Lo Scoglio to be stress-free and enjoyable. If your plans change and you need to reschedule, please reach out to us, and we'll work together to find a suitable solution. Your satisfaction and comfort are our top priorities, and we're here to assist you in making the most of your experience with us.

We strongly advise considering travel insurance to mitigate potential losses due to illness, adverse weather conditions, or unforeseen events that may necessitate a cancellation.

Please note that refunds are not available in the event of a change of mind about the property after your arrival.

Regarding COVID-19, we understand that circumstances can be uncertain. While we are unable to offer refunds for COVID-related cancellations, we remain open to discussions and accommodating reasonable adjustments or rescheduling options. If you find yourself facing challenges related to COVID-19, again we encourage you to please reach out to us. We will make every effort to work with you to reschedule your booking for a later date, subject to availability. Your safety and satisfaction remain our utmost priorities.