Mahalo House

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Mahalo House

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Property Information

Mahalo House
0452626420
10 Raftons Rd
Bangalow NSW 2479 Australia

Property Features:

+ 4.5 Bedrooms and 2 bathrooms, sleeps 8 adults maximum
+ 3 x separate outdoor cooking areas: Covered BBQ, Outdoor firepit and Pizza oven
+ 6.5m x 3.5m swimming pool (only to be used between 8.30 am - 6.30 pm and always with utmost respect and consideration for surrounding neighbours)
+ No pets, sorry!

Property Setting:

+ Traditional Queenslander-style home with oversized veranda
+ Peaceful one-acre grounds with creek, trees and wildlife
+ Gleaming hardwood floors and airy white décor
+ Open-plan living/dining/kitchen flowing onto covered outdoor living space
+ Modern kitchen with island unit and stainless steel appliances
+ Generous, light-filled bathrooms including bathtub and wet room shower
+ Quiet retreat 600 metres from Bangalow village, restaurants and markets

Bed configuration:

Master bedroom: 1 x king bed with ensuite and balcony access
Bedroom 2: 1 x queen bed with patio doors and balcony access
Bedroom 3: 2 x king singles (which is accessed via bedroom 4)
Bedroom 4: 1 x queen bed
Bedroom 5: 1 x queen bed

Bathrooms:
2 full bathrooms (one being an en-suite)

Additional Features:
Parking for 3+ cars.

Location:

This spacious Northern Rivers holiday rental in Bangalow is an easy 600-metre stroll from the quaint village centre and 15 minutes’ drive from sought-after Byron Bay. Bangalow itself is a charming village of character, known for its high-quality cafes and restaurants, independent shops and regular farmers’ markets – the perfect place to source fresh local produce and boutique gifts.

Property Features

  1. Air Conditioning
  2. Free WiFi
  3. Free Parking
  4. Full Kitchen
  5. Outdoor Swimming Pool
  6. Fresh linen supplied
  7. BBQ Area
  8. WiFi Internet
  9. Street parking
  10. Iron/Ironing Board
  11. Non-Smoking Property

Accommodation Details

Mahalo House Book

  1. Balcony
  2. Ceiling Fans
  3. Wireless Internet
  4. Super King Bed
  5. 2 Single Beds
  6. Heating
  7. Laundry Facilities
  8. Fire Pit
  9. Swimming Pool
  10. 3 Queen Beds
  11. BBQ Area
  12. Non-Smoking
  13. Air conditioned
  14. Espresso Machine
  15. Bath

Terms & Conditions

This Booking Agreement (the Agreement) is between Mahalo House ABN 36 500 926 364 for the holiday rental of the Property located at 10 Raftons Road, Bangalow, NSW 2479 (the Property) and the Guest(s) named in the Booking.

For all bookings managed by A Perfect Stay, please familiarise yourself with their own Ts & Cs, as found in your email confirmation.

IT IS AGREED AS FOLLOWS:

ACCEPTANCE
This Agreement (the Agreement) and all other legal notices (accessible at https://mahalohouse.com.au ) and any schedules, annexures, attachments relating to this Agreement, provided with or separately forming part of this Agreement.

By completing the Booking, the Guests will be deemed to have accepted this Agreement and acknowledges if they do not accept these terms and conditions, they must not proceed with the Services or payment for the Services.

Check-in is available from 1400 on the day of arrival. To enter the Property when the reception is unstaffed, a code will be provided in your pre-arrival email. The latest check-out time is 1000 on the day of departure.

At no time during the Guest’s Booking shall the number of Guests staying exceed the number booked.
Only named and registered guests are permitted use of the property.

THE PROPERTY

Guest Obligations and Permitted Use

The Guest agrees:
(a) to be an occupant of the Property for the entire duration of the stay; (b) not to sublet or allow unregistered Guests to stay at the Property; (c) to comply with all applicable laws and regulations;
(d) to co-operate with Mahalo House / A Perfect Stay and abide by these terms and conditions during their stay at the Property; (e) not to use the Property for any purpose other than the Approved Purpose
(f) to close and lock doors and windows at check-out and when the Guest is not present at the Property to prevent theft of or damage to furnishings or the Guest’s personal Property and to contact Mahalo House immediately where they are not able to secure the Property;
(g) not to use the Property for any criminal activity, including online, and acknowledges Mahalo House will cooperate with any investigation of alleged criminal activity at the Property during or after the stay;
(h) not to wear high heeled or dirty shoes inside the Property at any time;
(i) not to smoke on the Property
(j) not to use the Property for parties and gatherings
(k) not to use glassware or loud speakers in the pool area at anytime; (l) to not have pets on the Property;
(m) to abide by the Noise and Good Neighbour Policy detailed below;
(n) to leave the Property in the same condition as found, returning all furniture and styling pieces to their original location; and
(o) not to nail, screw, staple or fix anything to any wall, door or other surface or part of the building.

Guest Facilities

(a) The Guest must contact management immediately with the 24 hour emergency contact number, in the event of an emergency.
(b) Free internet connection is available to all Guests. The connection of the internet during the Booking is not guaranteed and may be disrupted or unavailable without notice.
(c) Under no circumstances are motorbikes, dirt bikes, quad bikes, use of firearms or air rifles, fireworks allowed on the Property premises.
(d) All sporting and leisure equipment that is available to use or rent at the Property must be securely stored and returned in the same condition. Lost, stolen or damaged goods will incur costs in accordance with the Costs Schedule or those of the third-party supplier. The Guest agrees that it is responsible for the use of and return of any and all equipment from a third-party supplier and Mahalo House does not accept liability for these goods, including the cost of repair, replacement or return.
(e) It is the responsibility of the Guest to ensure that any third parties engaged to provide services at the Property, including but not limited to caterers, beauticians and massage therapists, are informed of these terms and conditions, and hold appropriate Public Liability insurances. Mahalo House accepts no liability for any third-party services, including those which may have been recommended or referred by Mahalo House.
(f) All personal Property left behind is the sole responsibility of the Guest who must either arrange payment for post or delivery or collect the item from the Property.
(g) The Guest acknowledges the Property may be visited by wildlife including, but not limited to, rodents, insects, cockroaches, kangaroos, wombats, snakes and spiders, and agrees Mahalo House is not responsible for the natural and surrounding habitat.
(h) Mahalo House does not accept liability or loss caused by failure of equipment and/or services out of our control, including, but not limited to, water, electricity, gas and internet. In the event of a failure, the Guest should notify A Perfect Stay in the first instance. Any problems that arise during the rental period that do not constitute an emergency as determined by management, will be remedied at any time during or after the rental period, at the sole discretion of the management.
(i) Mahalo House / A Perfect Stay reserves the right to enter the Property at any time, without notice, to protect and/or undertake maintenance of the Property. Mahalo House / A Perfect Stay will give notice to the Guest wherever possible.

Reviews and Social Media

(a) We encourage our Guests to tag @mahalo_bangalow on Instagram or @mahalohousensw on Facebook when posting during their stay at the property, and unless you expressly object, we may tag you in some of our posts on matters of interest or repost your images on our accounts.
(b) Where, upon request, you provide us with images of you or others, taken during your stay at the Property, unless you expressly object, you agree to release and hold us harmless for any liability in relation to the images which we may use for our marketing material or for promotional purposes.
(b) Guests agree testimonials we have received from other guests received by us are indicative of that guest’s experience at the Property and may not necessarily be typical. You recognise and agree these are not a guarantee of the experience you will have at the Property, though we do our best to ensure every Guest is satisfied.
(b) In the event you experience any issues or problems during your stay, you agree to give A Perfect Stay the opportunity to rectify the situation prior to leaving negative reviews that may be published in the public domain, and which may be damaging to our reputation.
(c) Guests agree that upon leaving a review they consider the regulations regarding false statements under the Competition and Consumer Act 2010 (NSW), and pursuant to the Defamation Act 2005 (NSW), which allows for anyone who has had damaging material published about them or which may cause injury to their business, to take legal action against authors.

NOISE AND GOOD NEIGHBOUR POLICY

You acknowledge that parties and gatherings are strictly prohibited at Mahalo House and that all activity shall be kept indoors after 10pm and prior to 8am. Excessive noise, music and any other form of disturbance to neighbours and other Mahalo House Guests is prohibited at all times, and may result in an eviction without refund. Additionally, where Mahalo House staff, security guards or the police attends the Property to deal with noise complaints or excess Guests, or where a complaint has been received from the neighbours during or after your stay, you will be charged a fine in accordance with the Costs Schedule. Evidence of a party or function found after the Guests have checked out shall result in an additional charge.

A ‘good neighbour’ policy shall be enforced at Mahalo House. You acknowledge that Mahalo House will be treated with as much care as your own residence and that it shall be left in the same condition as when you arrived. Behaviour exhibited by you and/or other Guests that is disrespectful of and disruptive to neighbours, traffic flow or the community, or which prompts complaints to the Mahalo House management from the police, local council or neighbours shall not be tolerated and may result in a fine or eviction. You and other Guests agree to abide by all applicable parking restrictions and limitations.

COSTS AND DAMAGES

All Bookings will require a credit card pre-authorisation for a refundable Security Bond in the amount of $1000. The bond will be retained by A Perfect Stay until an inventory and inspection has been completed at check-out, with the cost of repair or replacement of property to be deducted from your Security Bond. The remainder shall be refunded to you within 7 days. You remain responsible for, and will be charged for any damage, or cost of repair or replacement in excess of the Security Bond.

The Guest acknowledges that breaching the obligations or any terms of this Agreement may result in fees as outlined in the Costs Schedule and/or any other associated consequences of the breach.

All damages, breakages or losses to the Property, furniture and furnishing are to be reported immediately to management. To avoid being charged for any damage not caused by the Guest, such faults or breakages should be brought to Mahalo House’s attention immediately following check-in.
Following a final inspection and assessment after check-out, the Guest agrees Mahalo House is permitted to deduct the fees from the Security Bond and to charge the guest’s credit card for any fees over and above that amount, in accordance with the Costs Schedule and at Mahalo House’s sole discretion upon determination.

ASSUMPTION OF RISK

You agree to be responsible for any damage to the Property or equipment which you may cause due to negligence.
You hereby waive and release, indemnify, hold harmless and forever discharge Mahalo House and its agents, employees, officers, directors, affiliates, successors and trustees of and from any and all claims, demands, debts, contracts, expenses, cause of action, lawsuits, damages, and liabilities, of every kind of nature, whether known or unknown, in law or equity, that you ever had or may have, arising from or in any way related to your usage of and/or stay in the Mahalo House properties, or any activities that you may have partaken in on the premises of Mahalo House, provided that this waiver of liability does not apply to any acts of gross negligence, intentional or willful misconduct.

You assume any risk, and take full responsibility and waive and of personal injury; death, damage, or loss of personal Property, associated with Mahalo House, including but not limited to using the property in any manner, form or fashion, and participating and/or engaging in any activities on and off the premises.

LIMITATION OF LIABILITY

To the fullest extent permitted by law (and to the extent permitted under Australian Consumer Law), the total liability of Mahalo House under or in connection with this Agreement in respect of all Claims (if any) is limited to the Fees paid or payable for the Booking and in any event, will never exceed the available proceeds of the professional indemnity and/or public liability insurance coverage of Mahalo House (as varied from time to time) or the fees paid to Mahalo House by the Guest, whichever is the lesser amount.

In no case shall Mahalo House, its officers, employees, affiliates, agents, contractors, or licensors be liable for any Consequential Loss arising from the Guest’s use of, or reliance on the Services, the Website and/or content or information provided in the Property or in information brochures in the Property including, but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the Services, even if advised of their possibility.

Further, nothing in this Agreement is intended to limit any Australian Consumer Law guarantees or warranties that may apply to the Services and that cannot be excluded.

DISPUTE RESOLUTION

If a dispute arises out of or relates to this Agreement, a party must not commence any court or other proceedings relating to the dispute unless it has first issued a written notice to the other party specifying the nature of the dispute. Upon receipt of the notice by the other party, the parties must endeavour to resolve the dispute within twenty-one (21) days using informal dispute resolution techniques including settlement discussions and mediation. If the dispute cannot be resolved, then the parties shall be free to pursue any right or remedy available to them under applicable law. Nothing in this Agreement will prejudice the right of a party to institute proceedings to enforce payment due under this Agreement or to seek urgent injunctive or declaratory relief in respect of a dispute or any matter arising under this Agreement.

GENERAL

If any provision or part of this Agreement is void or unenforceable for any reason, then that provision or part will be severed from this Agreement and the rest of this Agreement shall be read as far as possible as if the severed provision or part had never existed.

Entire agreement and variation The parties agree that:
(a) this Agreement is the entire agreement between Mahalo House and the Guest(s) in respect of this arrangement and supersedes any other communication or understandings (whether written or oral) between Mahalo House and the Guest(s) in that regard; and
(b) any changes to this Agreement must be agreed in writing between Mahalo House and the Guest prior to the changes coming into effect.
Governing law and Jurisdiction
(a) This Agreement is governed by the laws applicable in the state of New South Wales and the parties agree to irrevocably submit to the exclusive jurisdiction of the courts of that State.
(b) Mahalo House operates in accordance with the guidelines set out for Byron Council Short Term Rental Accommodation. All guidelines must be adhered to or can result in eviction from the Property.

SCHEDULE OF COSTS FOR DAMAGES

1. Security Bond: $1000
2. Late Check-Out A late check out past 1000 will result in the Guest being charge - $100 per hour
3. Lost key/ Call-out fee for Re-entry or Rekeying - A service fee of applies if a set of duplicate keys are required by a Guest. Guests must not break into, or attempt to break into, premises when locked out. Keys should be returned as per instructions provided. Should the keys not be returned, the Guest will be liable for any charge incurred in gaining entry and/or replacing keys and changing locks if necessary - $100/ cost to change lock
4. Linen: Where linen has been soiled or damaged such that it may not be restored to its original condition with steam cleaning - Cost to replace
5. Plumbing /electricity: Where it is determined that the Guest has caused a plumbing or electricity issue that requires a tradesperson - Invoice Cost
6. Call-out fee for Mahalo House - Where Mahalo House or any member of the Mahalo House team be called to the Property and the issue is deemed to be caused by the Guest, equipment owned by the Guest or because the Guest has not followed instructions - $110
7. Call-out fee for tradesperson to fix an issue caused by the Guest. Where a tradesperson be called to the Property and the issue is deemed to be caused by a Guest, equipment owned by a Guest or because a Guest has not followed instructions - Invoice Cost
8. Credible noise complaint by neighbours. Failure to abide by the Noise policy results in a potential fine per offence
9. Police/ Security called to Property - fine per offence - and potential eviction on second occurrence - if complaint found to be valid
10. Repair/ replacement if there is damage to the Property: Where any item (electronic or not) within the Property or part of the Property has been maliciously, deliberately or negligently damaged by the Guest - Cost to repair/ replace
11. Steam Cleaning of carpets, furnishings, linens etc if evidence of pets in Property (on furniture or in/ on beds): Where the carpets, furnishings or linen within the Property has been soiled or damaged to the extent that may require extensive cleaning or where there is evidence of pets having been in the Property - Cost to steam clean/ cost of repair or replacement
12. Evidence of Smoking: Where there is evidence of smoking within the Property, such as traces of residual smoke, anywhere other than the outside the front gate - $250 + any additional cleaning costs
13. Cleaning of Property where left in extremely dirty conditions: Where any part of the Property has been left in extremely dirty conditions - Cost to clean
14. Sports & Leisure Equipment: Any damage or loss to goods belonging to Mahalo House will equate to the cost of repair or replacement - Cost to repair/ replace

Payment Policy

(a) The Guest will pay Mahalo House the Fees at the rate and in the manner specified in the Booking.
(b) The Guest agrees to pay the 50% Deposit and any applicable booking fee due at time of booking where the Guest has booked the Property for exclusive use. The remaining 50% is due twenty-one (21) days prior to the check-in date.
(c) The Guest acknowledges that the check-in details will not be provided unless the full payment has been paid.
(d) Mahalo House accepts payment by Credit Card ( Visa and Mastercard payments only). It will
(e) A credit card pre-authorisation will be held on all Bookings as a Security Bond for the Guest’s Booking. Valid credit card details will be held as Security Bond for the Booking. For more details on the Security Bond, please refer to clause 5.

Cancellation Policy

CANCELLATIONS, RE-SCHEDULE & REFUNDS

Exclusive Use
(a) No cancellations are accepted on the day of arrival or after check-in. The Guest will be charged the total of the reserved stay under all circumstances.
(b) There will be no refund for the 50% Deposit paid at the time of booking.
(c) The Guest shall only receive a refund where the dates are rebooked by Mahalo House to another guest for the same value.
d) There will be no refund of any value after the balance has been paid (21 days prior to check-in) unless another Guest books
e) These terms are valid from 20/3/20 and apply to all COVID-19 related scenarios

General
(a) A Booking may be cancelled due to unforeseen circumstances,, natural disasters, political instability or other external events making it unviable for us to uphold the Booking. Where your Booking has been varied or cancelled, we will use our best endeavours to provide an alternative that is substantially the same or as similar as practical to the original Booking, or voluntarily offer you a right to cancel or change a Booking via our booking system.
(b) You acknowledge that such a necessity may arise from time to time, and any offers of compensation, refunds or claims in respect of any such variations or cancellations will be limited to those outlined in the terms and conditions of the Agreement. Under these circumstances, we will not be responsible for any incidental expenses that you may have incurred as a result of your Booking.
(c) Mahalo House reserves the right to refuse or grant refunds for the Services, pursuant to the Competition and Consumer Act 2010 (Cth). Any requests by the Guest for refunds must be detailed in writing and will only be considered when options for remedies or replacements have been exhausted.

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