The Med Crescent Head

Terms & Conditions

Out of consideration for all our guests, we have a strict no party policy.

We require full payment upon booking which is non-refundable. We encourage guests to factor this into their decision prior to booking.

- Please note: We maintain a no refund policy for cancellations, so guests may wish to factor this into their decision prior to booking.

OFFICE HOURS
9am-5pm on Monday to Friday,
1pm to 5pm on Saturday and Sunday.

- All check ins after office hours needs to be known the day before arrival. Guests arriving after hours will receive a check in message to the phone number provided on booking.

- Any cancellation due to COIVD 19 will receive a credit on the deposit paid.

Accepted Payment Methods
- We accept MasterCard, Visa, American Express as well as cash.
Please note that there is a credit card surcharge of 2% for Mastercard/ Visa
4% for American Express.

Reservations Guarantee
- To guarantee your reservation you will be asked for your credit card details.

Cancellations
- We maintain a no refund policy for cancellations, so guests may wish to factor this into their decision prior to booking. We will offer a credit in it’s place.

Non-arrival
- Should you fail to arrive on the scheduled day of your reservation, your room will be held until the following day in case you have been unforeseeably delayed and are unable to contact us. Should you not arrive the next day your reservation will be cancelled, and the total accommodation charge will be applied to your credit card.

- After check-in, should you shorten your stay, it is our discretion if full payment will be forfeited (unless under extreme circumstances).

Rates and Minimum Length of Stay Requirements
- Our rates vary by room type, availability, day of the week and season; weekends are always in high demand. During periods of high demand or major events and for certain packages we may apply a requirement for a minimum length of stay. You will be advised of this at the time of your reservation.

- Extended stays for more than 3 weeks may be discounted subject to managements authority and discretion.

Gratuities and Service Charges
- Tips and gratuities to our team members are at our guest’s discretion and we do not apply any compulsory service charges.

Smoking
- We do not permit smoking within our rooms. Smoking within enclosed public areas is against the law in NSW. There are ample outdoor areas however we ask you remain respectful of other guests and their accommodation. A sanitization fee of one additional night’s accommodation will be charged where smoking occurs within a guest room.

Pets
We are pet friendly. We have designated pet friendly accommodation and designated non-pet friendly accommodation.
- Pet bookings are to be made with the hotel directly and are not bookable online. Approval of a pet is at the park manager’s discretion.

-There is a $50 cleaning fee on top of accommodation feed for pets

- You must register your pet at check-in. Arrival with additional pets or different pets on check in may result in the booking not being honoured and forfeiture of all monies paid.
- Dogs must be kept on a lead at all times while within the hotel area
- Please make sure you clean up after your pet. Mess must be cleaned up immediately and disposed of in the appropriate bins.
- Friends visiting with dogs need to register with Reception, before entering the property.
- No pet is to be left unattended in the park at any time, including accommodation. Please do not go out and leave your pet behind.
- If the staff have reasonably considered that you have not complied with this policy or your pet acts in any way considered to be aggressive, dangerous or destructive, hotel staff reserve the right to ask you to vacate the park and terminate your stay, in which case you will not be entitled to any refund of monies paid.

Children
Child or Children are aged between 2 years and 12 years; “Infant” means a person under the age of 2 years;
- Children and Infants may not stay in any room without an adult.
- Persons aged over 12 years will be charged Extra Person rates for each person.
- Extra person charges will be charged on a Room Only basis, unless otherwise stated.
- Children and Infants sharing a room with their parents or guardians may do so free of charge if using existing beds and linen and not exceeding the maximum occupancy for the given room type.

Additional Guests
- Please contact our Reservations Team regarding rates for additional guests.

Group Bookings
- If guests requiring ten or more rooms are travelling together we request notification in advance so that we can assist you and your guests to check-in in the best possible manner. We welcome the opportunity to assist your gathering with advice on local activities, events and entertainment or special experiences around Crescent Head

Changes to Hotel Policies
- These Hotel Policies are subject to change without notice – latest update January 2023

Payment Policy

Please note there is surcharge for payment by card:
Visa, Master card: 2%
Amex: 4%

Full payment is required upon reservation.

Please note: We maintain a no refund policy for cancellations, so guests may wish to factor this into their decision regarding travel insurance.

Cancellation Policy

Please note: We maintain a no refund policy for cancellations, so guests may wish to factor this into their decision regarding travel insurance.