Million Dollar Views

Terms & Conditions

TERMS AND CONDITIONS
Thank you for choosing to book your accommodation with Million Dollar Views.
Please ensure you read the information below to ensure your stay is enjoyable.

All bookings are accepted on the basis that you have read, understood and agree to abide, and be bound by, the following Terms and Conditions.

Please note; Access details will only be issued once you have agreed to the Terms and Conditions and paid all accommodation/booking fees.
Please contact our agents if you require further clarification
Office: 0417 331 295
Email: astrinakis.coralie@gmail.com
We do not have an office but will be happy to take any phone calls.
You are able to check in after 3pm and check out before 10am.

CANCELLATIONS
The guest can cancel free of charge until 7 days before arrival. The guest will be charged the total price if they cancel in the 7 days before arrival. If the guest doesn’t show up they will be charged the total price.
We will NOT accept the following reasons, including but not limited to:
•Change of travel plans
•Found alternate accommodation
•Property location isn’t suitable
Under NO circumstances are the 2% credit card surcharge and $50.00 booking fee refunded.
Please ensure that you have researched the property prior to making your booking.
BOOKING PAYMENTS
All bookings must be paid in full prior to receiving access details.
If you choose to vacate a property prior to your check out date, all funds paid will be non-refundable.
The client also agrees to be liable to all outstanding balances and rental funds at the time of vacate.

Alternatively you may wish to pay by direct deposit or EFT. Please ensure your LH number is used as a reference. If this reference is not used we cannot guarantee that this money will be receipted to your booking and may therefore cause delays at check in time.
Deposits are not transferable.

EXTENSIONS
All extensions of bookings must be fully paid when the extension request is made. Extensions cannot be guaranteed and are subject to other bookings in place.

CREDIT CARD PAYMENTS
Any cleans that are not a standard clean e.g. the property has been left extremely dirty will be charged at a further $45.00 per hour. This will be deducted from your Credit Card.
If during or after your stay an item is reported, constituting a charge, Million Dollar Views may put a hold for this amount on your credit card. The amount will then be completed and charged once an invoice has been issued. The difference where applicable will be released back into your account if these details have been provided; or
If a charge has been made and there is a balance owing it will be returned to a bank account if account details have been supplied following an inspection and subject to the further conditions in this agreement, provided the premises are left in the same condition as at the start of the booking and provided all cleaning invoices have been received.

RATES
Please be aware that rates are reviewed annually and new rates are then posted on the website which is then applicable from JULY 1 in any year.
New rates are applicable to ALL bookings beyond July 1.

KEYS
Upon payment in full of your accommodation Access Details will be issued to you.

All guests are responsible for the safekeeping of accommodation keys and call fees are payable if a replacement key is required.
All keys are to be returned as per Access instruction. Any missing keys will be replaced and the cost charged to your credit card.

If you lock your keys in the apartment out of hours, an agent may be available to attend. Please be aware that this will incur an after hours call out fee of $66.00. If an agent is unable to attend and a locksmith is required you will be charged the locksmith’s costs.

NUMBER OF OCCUPANTS
All accommodation must only be used for private/residential use only and to accommodate the number of guests stated on your booking confirmation.
No functions or parties may be conducted at the property under any circumstances. Exceeding the stated number of guests will result in a termination of booking and you being required to vacate the property immediately without refund.
Charges for additional guests will be debited to your Credit Card without further notice. If the amount owing is above the amount held you hereby accept this liability.
If complaints are received and you are found not to have been respectful of neighbours, you will be required to vacate the premises with no further notice or refund.

WHAT TO BRING
All premises (unless stated on website) are fully self-contained.
Personal requisites are not provided.

CLEANING
All accommodation bookings are accepted on the basis that all occupants treat the property with the same respect as their own home in accordance with these Terms and Conditions. A professional clean will be carried out on check out and the cost is included in your total booking amount. Mid-stay cleans & a change of linen are available upon request and do incur additional fees. If a property is found to be left in an unreasonable state at check out, there may be excess cleaning charges involved. This will be determined on a case to case basis and a member of our team will contact the guest to advise of the excess cleaning.
PARKING
Guests can park a vehicle on the premises, in specific designated areas. Refer to the Access Details Instructions.

LINEN
Linen is supplied during your stay, this includes sheets, pillowcases, towels etc. Additional linen is available on request.
NOISE/NUISANCE
Additional charges or immediate termination may apply in the event of excessive noise, nuisance or disturbance caused to neighbouring properties during your occupancy.
I/We hereby acknowledge and agree that Million Dollar Views has the absolute and sole discretion to cancel my/our occupancy in the event that my/our actions or behaviour compromise the safety and /or quiet enjoyment of neighbouring properties or others. I/We hereby agree that I/we will be fully responsible and liable for payment of all charges incurred, irrespective of such cancellation, together with any financial loss suffered by the property owner and or/agent, to be debited from my security deposit or credit card without further notice.

PETS
Unless specifically stated as being pet friendly, no pets are allowed either onto the grounds of the property, nor inside the accommodation under any circumstances. Any pets found in accommodation properties will result in a termination of your booking and additional cleaning charges will be debited to your credit card.
DAMAGE
Whilst you are in occupation, you are fully responsible for all breakages and damage caused to the property, its furniture fittings, or any consequent loss suffered by the Property Owner/Agent. Any such breakages, damage or loss must be reported IMMEDIATELY to the Agent and either replaced to the satisfaction of the Property Owner/Agent, or paid for prior to departure. Failure to comply with this condition will result in a debit of any such costs and expenses to your credit card or security deposit without further notice.

SMOKING INSIDE PREMISES
There is no smoking inside any of the Properties. If there is evidence of such including a smoke odour you will be charged a fee of $400.00 to cover the cleaning of curtains and carpets.
REPAIRS
I/We agree to permit all repair and/or service personnel to enter the property for the purposes of conducting any repair, service or maintenance deemed necessary by the Property Owner/Agent. If repairs need to be carried out please contact us on 0417 331 295

PERSONAL PROPERTY
Please remember to take your personal property and belongings with you upon your departure as the Property Owner/Agent accept no responsibility whatsoever for any such items left behind. Where there are security doors you are advised to lock up when you are not in habitation.

FIRE ALARM CALL OUTS
Please be aware that our apartments and buildings are fitted with extremely sensitive smoke alarms.
Please ensure that all windows are open whilst cooking and there is sufficient ventilation. If the property Manager is called to your apartment due to accidental/unwanted alarm activation, there is a $60.00 charge which will be passed onto the occupying guest.
INTERNET
Free internet access is available to the accommodation. Please note that excessive downloading will not be tolerated, and Internet access can be stopped at any time.

AFTER HOURS ASSISTANCE
For urgent after hours assistance please call 0417 331 295.
Please be aware that agents on call do attend appointments. If they are not available, please leave a message and then will contact you back as soon as possible.

DISCLAIMER
I/We hereby acknowledge and agree that the Property Owner and Agent will not be held responsible nor liable for:
•Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused whilst I/we are in occupancy of the accommodation due to my/our failure to comply with the Term and Conditions or House Rules;
•Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused due to negligence on my/our /their part.
•Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused as a result of insects or wildlife in or around the accommodation site. All occupants are to take specific care at all time and requested not to approach any wildlife under any circumstances.
•Any noise, disturbance or inconvenience caused as a result of renovation/building/road works being carried out in or near the vicinity of the accommodation
It is hereby agreed that the agent provides holiday accommodation booking services only for and on behalf of the property owner. Any property descriptions or advertising materials are to be viewed as a general guide only. The agent or its representatives will not be held responsible or liable for any deficiency in the holiday accommodation or its furniture/fittings.

We thank you for your patronage and hope you enjoy your stay.

Payment Policy

BOOKING PAYMENTS
All bookings must be paid in full 7 days prior arrival. Access details will be issued after fee is paid and 5 days prior to arrival date.
If you choose to vacate a property prior to your check out date, all funds paid will be non-refundable.
The client also agrees to be liable to all outstanding balances and rental funds at the time of vacate.

Alternatively you may wish to pay by direct deposit or EFT, 7 days Prior to arrival date. Please ensure your LH number is used as a reference. If this reference is not used we cannot guarantee that this money will be receipted to your booking and may therefore cause delays at check in time.
Deposits are not transferable.
Account Name:
BSB:
Acc No.

Cancellation Policy

CANCELLATIONS
The guest can cancel free of charge until 7 days before arrival. The guest will be charged the total price if they cancel in the 7 days before arrival. If the guest doesn’t show up they will be charged the total price.
We will NOT accept the following reasons, including but not limited to:
•Change of travel plans
•Found alternate accommodation
•Property location isn’t suitable
Under NO circumstances are the 2% credit card surcharge and $50.00 booking fee refunded.
Please ensure that you have researched the property prior to making your booking.